Polite and informed sales team. Disappointed with the lowball estimate of our home value, which did not agree with anything we had. Including our July paid for Valuation, which was professionally done... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a new resident of Sun City, and I needed to find a credit union, so I went to Desert Financial. Destinee C. was the first person I spoke to regarding information on becaming a credit union m... See more
Company replied
Outstanding customer service, from the moment I walked in the door for the first time and every time after. Everyone makes banking at Desert Financial a real pleasure. All employees seem to be happy t... See more
Company replied
To be Frank , I have to say that my experience was really quite enjoyable.Your staff were more than simply pleasant and professional, they were down to Earth and likable. Also , I should like to say t... See more
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Company details
Written by the company
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 500,000+ members and over 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Started by Arizonans, for Arizonans
Written by the company
- 85 years of service
- Desert Financial was founded in 1939 to serve our members and give back to our community.
- Founded by teachers
- Fifteen Valley educators pooled their money together – just $78.75 – to start our credit union.
- Mission-driven
- Our mission to share success and create exceptional experiences is why we do what we do.
- Committed to sharing success
- Sharing our financial success with our members, community and team is simply the right thing to do.
Contact info
United States
- (602) 433-7000
- desertfinancial.com
4.4
Excellent
321 reviews
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They were very professional and tried…
They were very professional and tried to help me in anyway that they could.
12 May 2025
Reply from Desert Financial Credit Union
We appreciate your positive feedback and are glad we could assist you, Michael!
Reply from Desert Financial Credit Union
Thanks for the 5-star review, Patricia! Glad to hear that you found opening an account easy.
Great service
I was very well attended and received guidance for the app and was helped with small changes in my children accounts.
26 April 2025
Reply from Desert Financial Credit Union
We're happy to hear about your experience! We appreciate your positive feedback!
Reply from Desert Financial Credit Union
Thanks for the 5-star review, Jessica!
Extraordinary customer service!!
I went into the bank to open a new account. I had to sign in at the teller’s window and they were polite and friendly. I was then called to the back and the woman who helped was extremely pleasant and was a joy to work with. I’d highly recommend Desert Financial Credit Union to everyone!!
17 May 2025
Reply from Desert Financial Credit Union
We're happy your experience opening a new account was so positive. Thank you for the recommendation and for leaving a 5-star review!
Someone actually called me and asked me…
Someone actually called me and asked me about my financial needs.
13 May 2025
Reply from Desert Financial Credit Union
Thank you for letting us know that you appreciated our team reaching out regarding your financial needs, Tommie!
Reply from Desert Financial Credit Union
We appreciate your kind words and are glad you were satisfied with our service, Shannon!
Very easy to establish an account
Very easy to establish an account. Good follow-up, but still waiting for our debit cards and it's been over 2 weeks now.
19 May 2025
Reply from Desert Financial Credit Union
Thank you for sharing your feedback with us! We're delighted that you found opening an account easy. We're sorry you haven't received your debit card in the mail. You can visit any of our branches to have a debit card printed the same day.
Excellent Sales and Customer Service
I had a 54 year career in banking and worked my way up to VP in Commercial/Retail Sales and Branch Management and I found your bank to be knowledgeable in your banks products, had superior sales skills and friendly and efficient during the opening process. We opened 2 checking accounts with debit cards,and a savings accounts. He set set both of us on our online banking apps and cross sold us on your trust and investment services. We have an appointment on
June 13th at his branch. What more could you ask for.
8 May 2025
Reply from Desert Financial Credit Union
We appreciate you sharing your experience. It's great to hear the account opening process was efficient and that our team's knowledge and sales skills were beneficial to you. We're glad you're exploring our trust and investment services. Thank you!
Reply from Desert Financial Credit Union
Hi, Shelly! We're sorry to hear you're having trouble setting up Online Banking. If you need assistance, please stop by a branch or call us at (602) 433-7000.
Reply from Desert Financial Credit Union
Thanks for the 5-star review, Terri!
The best experience
19 May 2025
Reply from Desert Financial Credit Union
Thanks for sharing your positive experience, Eliseth!
Reply from Desert Financial Credit Union
Thank you so much for sharing your positive experience!
I asked for no mail or email and have…
I asked for no mail or email and have received Both multiple times!!!
19 May 2025
Reply from Desert Financial Credit Union
We're sorry about that, Christopher! You have unsubscribed from all marketing emails, but you will continue to receive account-related and legal notifications.
The young man that helped me was…
The young man that helped me was professional and knowledgeable.
13 May 2025
Reply from Desert Financial Credit Union
We're glad to hear that you found our team member to be professional and knowledgeable. Thank you for your positive feedback!
Reply from Desert Financial Credit Union
We're happy to hear that opening an account was easy. Thanks!
Everyone is so helpful
Everyone is so helpful. Riley made the process to set up new checking and savings accounts very simple.
12 May 2025
Reply from Desert Financial Credit Union
We're happy to hear that setting up your new accounts was simple and everyone was so helpful. Thanks for your feedback!
Easy on-line setup
16 May 2025
Reply from Desert Financial Credit Union
Thanks for sharing your positive experience, Manual!
By far the best customer service I've…
By far the best customer service I've experienced. Also setting up new account was super fast amd safe.
Easy app access as well. 5/5 stars in KY book.
17 May 2025
Reply from Desert Financial Credit Union
We're happy to hear that you had such a positive experience with our customer service and account setup. We appreciate your feedback on our app access as well!
Reply from Desert Financial Credit Union
Thanks for sharing your positive experience with us so far, Keiosha!
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