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descript Reviews 250

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TrustScore 3 out of 5

3.2

Software Company
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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers find the platform to be a game-changer, appreciating its ease of use and the way it simplifies video and audio editing, even for those without extensive technical backgrounds. People highlight features like accurate transcription, seamless workflow, and the ability to edit videos by rearranging text as significant time-savers. The product's continuous updates and growing functionality are also frequently praised. However, some people were dissatisfied with the product's reliability and performance. Issues such as frequent bugs, crashes, lag, and projects not loading or freezing are commonly reported. Some users also experienced problems with audio quality, including wind noise not being removed effectively or audio randomly disappearing. Additionally, a minority of customers found the AI features inconsistent or felt that recent changes to the platform's functionality were disruptive and confusing.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers praise the ease of use, excellent... See more

Product

Consumers find product to be ambiguous. Many reviewers praise its efficiency, affordability, and amazing... See more

Technology

People report ambiguous experiences with technology. Many customers praise the AI features, such as suggested... See more

Application

Customers had ambiguous experiences with the app. Many reviewers expressed significant dissatisfaction,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Some customers praise the product as honest, reliable, and... See more

Based on these reviews

Rated 3 out of 5 stars

This product was recommended by a friend, but I've had nothing but problems with it from day one. It's full of bugs. It doesn't do what it's supposed to do or what support tells you it will do when yo... See more

Rated 3 out of 5 stars

I'm a long time user and fan of Descript. I've been paying $30/mo for almost 4 years now. Until recently, I was able to efficiently run my channel, making 3-4 videos per week. Now, I can only create 3... See more

Rated 3 out of 5 stars

Very good editing program/service, but completely rediculous that AI-features are based on credits. Credist are comsumed very fast and then you get either stuck or broke.... I would like to stay, but... See more

Rated 3 out of 5 stars

Descript drives me batsh!t crazy with their constant updates and major modifications to the platform without any notice. I have more than once cursed the gods for making me aware of it, even... See more

Company details

  1. Software Company
  2. Video Editing Service

Written by the company

Descript is an AI-powered video and audio editing platform that combines transcription, screen recording, and publishing into a single tool. Instead of using multiple apps for editing, captioning, and sharing, users can manage the entire workflow in one place. At its foundation, Descript allows text-based editing. Media files are automatically transcribed, and changes to the text directly edit the video or audio timeline. This makes editing more accessible for beginners while still providing advanced capabilities for professionals. Core Features Text-based editing: Edit media by editing words on a transcript instead of navigating timelines. Screen and webcam recording: Capture product demos, tutorials, and presentations in one place. AI enhancements: Tools like Eye Contact, Studio Sound, filler word removal, and automatic captions. Avatars & voice tools: Create lifelike avatars, translate content, or generate synthetic voices. Collaboration tools: Multi-track editing and real-time team collaboration for distributed teams.

Contact info

3.2

Average

TrustScore 3 out of 5

250 reviews

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Replied to 10% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

HEADS UP: no refunds for annual subscription

Don't make the mistake I did, of buying a year upfront; unlike many other companies who take client experience into account, they will NOT refund you.

My Review:

As a novice podcaster, I found Descript to be extremely difficult. I lost a recording, experienced lag time with edits, which meant I was constantly losing track of where I was in my editing process. The 'underlord credits' were quickly used up trying to fix the mistakes. When I contacted support with an issue, they responded, but it often took 48 hours or more- which is basically forever in tech, nowadays.

I thought I was navigating a learning curve, so gave it a good solid couple of months. Then, I went to Riverside. Their ease of use was night and day!

Unfortunately, Descript will not issue me even a partial refund for all of this - citing "policy".

17 September 2025
Unprompted review
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Reply from descript

Thanks for the feedback here!

Our official refund policy (outlined here: https://help.descript.com/hc/en-us/articles/10255871027469-Refund-policy) is that we are happy to refund any subscription if you reach out to Support within 48 hours of the invoice date.

Our team will check when you originally reached out, regardless of if they respond within that 48 hours.

I recommend you reach back out on that thread if you did reach out within 48 hours, and they'll be able to assist.

Rated 5 out of 5 stars

The best

The best, easiest-to-use software out there.
Truly enjoying.
They are also pushing new updates often, and have good support, so also a plus.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing tool for video editing

Amazing tool for video editing, creating and elevating your visual content. The many features make the whole process easy, fun and much quicker than normal editing. Love it!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Game Changer for Editing and Productivity

Descript has completely streamlined how I handle audio and video editing. The interface feels modern and intuitive, making tasks that used to take hours feel effortless. Features like overdub, screen recording, and multitrack editing are powerful yet easy to learn even if you do not come from a traditional editing background.
What I appreciate most is how seamless the workflow feels. Transcriptions are fast and accurate, edits update instantly, and collaboration is straightforward. It is rare to find a tool that combines simplicity with so much depth.
Overall, Descript has become an essential part of my daily toolkit. Highly recommend it for anyone who wants to save time while keeping professional quality.

15 September 2025
Unprompted review

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