Dermatica Reviews 1,620

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Dermatica has genuinely changed my life. I’ve waited until now to review, as described to me on my journey things don’t happen over night. I started my Dermatica journey 6 months ago. I can’t believe... See more

Rated 5 out of 5 stars

I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... See more

Rated 1 out of 5 stars

Terrible customer service. Unresponsive doctors. They also do not give you a heads up before shipping your order so you have no availability to make changes before it’s shipped. You’re better off or... See more

Company replied

Rated 5 out of 5 stars

Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My... See more

Company details

  1. Skin Care Clinic
  2. Dermatologist

Information provided by various external sources

Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Rated 5 out of 5 stars

It works!

I am a Dermatica ambassador and have been since September 2023. My aging personalized formula has helped my skin stay clearer, brighter and diminished some of my fine lines. I rarely stick with a skincare product for this length of time but I no longer use any other retinoid products because my skin hasn't improved with them like it does with this product.

24 November 2023
Rated 1 out of 5 stars

My new treatment caused me to break out in a rash

My new treatment caused me to break out in a rash around my mouth, the new formula had Hydroquinone in it- this is a common side effect. Dermatica took over a week to get back to me about this and then they refused to supply me with my old formula, just told me to use the normal route for another formula. i asked so many questions about how to adjust my formula back and they just left my questions unanswered. Really poor customer service.

10 March 2024
Unprompted review
Dermatica logo

Reply from Dermatica

Hello Paige, 

Thank you for taking the time to leave us a review.

We’re sorry to hear that your experience with Dermatica hasn’t been a positive one. We aim to reply to all emails as quickly as possible so we’d love to look into why you’ve still not had a reply.

A member of our team has reached out to ensure we review your treatment plan with you. Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcahelp  

Take care, 
The Team at Dermatica

Rated 5 out of 5 stars

Happy customer

Very attentive in responding to questions. Reasonably priced with good instructions on what to expect and what not to use for alternative creams. It’s good that we can push the next shipment which is very important to me. I don’t want an overload of product if I need to skip a day or too.
Nice results especially when used with Botox for that extra boost.

19 January 2024
Rated 5 out of 5 stars

I have had nothing but the best…

I have had nothing but the best experience possible. Everything runs smoothly and effortlessly. If, for whatever reason, i need to delay product shipment there is never a question about it and can easily be adjusted. I really appreciate that. The product is perfect and if i am going to age, inevitable unfortunately, i want to do so as gracefully and as beautiful as i can.

23 March 2023
Rated 5 out of 5 stars

Visible results

With Dermatica, I am having a one of a kind experience. Honestly, their customized skincare products are just out of this world. You need to be consistent to see the actual results. I started using the customized formula a month ago and I can tell the difference in my skin.

3 February 2024
Rated 5 out of 5 stars

Satisfied customer…

It's been a month since I have started my skin care with dermatica, I was hopeless & so concerned that choosing them would be useful or not, but believe me they are doing their job at their best, in just one month I'm satisfied and waiting for further better and better results, as I have seen in a month they respond on time guide you properly I'm so happy with team dermatica.

2 February 2024
Rated 5 out of 5 stars

Have been using my personal formula…

Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My deeper lines have softened noticeably and my skin tone has evened out nicely. I am happy with dermatica and they're prices are very reasonable.

2 March 2024
Rated 1 out of 5 stars

I have no experience at this time the…

I have no experience at this time the treatments I'm receiving have done virtually nothing, I didn't expect a miracle but I have no improvements at all.
I have emailed in the past about possible other products this company offers and had zero response. Basically I recieve the same product each month nothing else.

2 November 2023
Dermatica logo

Reply from Dermatica

Hello Mark, 

Thank you for taking the time to leave us a review. We’re sorry to hear that your experience with Dermatica hasn’t been a positive one, we would like to offer you further support with this. 

For your treatment, it's important to note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.

We're sorry to hear that you've not received responses to emails, from our side it appears all emails have been responded to so we’d like to look into why you’ve not had a reply, we have reached out to you in order to investigate further.

We are looking forward to speaking with you soon. 

The Dermatica Team

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