DermaticaReviews 

I have been using Dermatica since 2021 and a longstanding customer. It used to be outstanding. But using Royal Mail as their courier means I am simply not getting my prescription. They advertise on their website that treatment arrives within 1-3 days of dispatch. I have been waiting for 11 days. They have organised a replacement but told me it may take up to 10 days because of Royal Mail delays. I was also told that they would expedite the dispatch and send a notification, but I haven’t yet received this.
They don’t make the delays clear on their website (still claiming 1-3 day delivery). It’s frustrating that I am potentially 20 days without my prescription.
I appreciate it’s out of their hands, but I find it shady that they are still making claims on their website around delivery that we all know they can’t keep.
Change the courier or customers will, frankly, leave.

Lure you in to a “consultation” online, takes ages to complete and asks for all your contact details. Then at the end they want money and a continuous payment authority subscription without telling you what they’re prescribing. Yeah no thanks

Im really happy with my results, I felt desperate trying to tackle my skin issues on my own and gave Dermatica a try, so so glad I did and kept consistently using my prescribed formulas. Really good and fast customer service as well.

I don’t usually write reviews, but this time I genuinely wanted to.

I had an issue with a lost delivery (due to Royal Mail) and Sarah from Dermatica’s customer care team handled everything absolutely brilliantly from start to finish. She was responsive, helpful, proactive and actually took ownership of the problem instead of just sending generic replies. She arranged a replacement, updated the delivery address and kept me informed the whole time.

This is how customer service should look everywhere. Huge thank you to Sarah – you’ve been amazing and it’s really appreciated.

Because of this experience alone, I’m very happy to stay with Dermatica.

Seb

The treatment caused adverse side effects, including a rash and a burning sensation on my skin. I contacted the team and spent over a month trying to resolve the issue, but they refused to offer a refund.

What’s even more frustrating is that they do not take customer rights into consideration. I offered to return an unopened product, as I genuinely believed I had cancelled the treatment, but their website failed to register it. Despite this, they were unwilling to help or offer any reasonable solution.

The customer service was extremely disappointing. The only option they provided was to “reassess by the dermatology team,” which makes no sense—why would I risk ordering another treatment when the first one took so long to heal from, and the support has been so poor?

Do not order!!

Great! I had dark patches after having a baby and this cleared it right up, I used it every other day as it did peel my skin slightly with every day use, but im sure if I questioned this then would had adjusted my treatment, it worked so well using every other day I didnt bother saying anything, left my skin even toned and shining, did break me out in spots the first week and then after that I had glass skin!!

Good experience with sourcing and supplying product so far and good follow up but after a month too early to say how effective it is.

I had an absolutely wonderful experience with Melody! She was more than helpful with my customer service needs. She was polite and helpful and got my issue resolved in a timely manner! Perfect example of what customer service should be!

I had a really disappointing experience with Dermatica and feel others should be aware before using their service.

I was prescribed a formula containing Azelaic Acid 15% and Adapalene 0.1%, which caused significant redness, peeling, and irritation. What’s frustrating is not just the reaction itself, but how it was handled. After reporting the issue, I was initially told I could resume using the product at a lower dose after a short break. Later, during the complaint process, they claimed the reaction was due to “overuse” and that my skin barrier had been compromised.

This is completely inconsistent. If the product had already caused that level of damage, why was I advised to restart it at all? That guidance clearly made things worse.

They also tried to shift responsibility by mentioning things like SPF use, which feels like avoiding accountability rather than addressing the core issue—unsafe or unclear instructions and poor follow-up advice.

In the end, my complaint was not upheld, despite clear evidence and a prolonged back-and-forth over months. The response felt dismissive and overly defensive, rather than genuinely concerned about patient safety.

Overall, I’ve lost trust in their clinical advice and would not recommend this service to anyone considering personalised skincare treatment.

As a returning customer to Dermatica after a significant amount of months taking a break. I was asked to take those 3 facial photos and told I would have to start again on the weaker solution. Fine not a problem! However, they refused to give me the introductory price of £2.90 but lightning quick to debit my card for £24.99. When I emailed to asked for the introductory price I was told it’s only available to new customers.
My gripe is there are plenty of companies that offer a very similar prescription treatment of tretinoin. No account for loyalty and a seemingly condescending tone of their customer service does not bode well when considering if to refer a friend which undoubtedly increases their profits.

Best place to get Tretinoin prescribed. I've been using Dermatica for nearly a year and I get my prescription on time no fuss. the tube lasts longer than a month and my skin looks so much better. When I thought i was ready to increase the strength of the prescription, I discussed it with the dermatologists at Dermatica and my strength was increased no issues. currently on 0.1% tretinoin with two other compounds in it. It's great. I used to have bad seb derm and my skin now is FLAWLESS. I've also referred over 35 people over to Dermatica so far and many have told me they're benefiting from the product.

I am 38 and am looking to reduce fine lines & signs of aging. I used to order 0.1% tretinoin from a Spanish pharmacy, but unfortunately due to stricter rules and regulations, they no longer do this. I spent quite awhile looking for an alternative option to get tret into the UK, and I decided to try Dermatica after I received a referral offer for a discounted first month to trial it… I honestly was not expecting to stick with it, as I felt the regular monthly price was quite expensive for my budget, but I was curious to try.

However… I noticed results very quickly, it was even more effective than all of the other retinoids & even other tret creams I’ve been using over my lifetime. I have decided to stick with it, (I’ve been using it since December 2025 on 0.05% with niancinamide). I have instead stopped weaker retinoid & retinal creams, expensive facemasks etc. to save money to afford this subscription. It’s also saved me a bunch of time shopping around on skincare, when this is really the gold standard of good skincare. If you follow the science, it leads here.

Great product that’s helped my skin texture and appearance loads. My skin is smoother and more even.

Very good product, reliable and accurate information and instruction, friendly staff

Where do I start? I have been having constant issues with them ever since I joined in March 2024. I placed my 1st order whilst they had a promotion. I got my first prescription with 0.025% tretinoin at £2.49. Next month they sent me another batch but increased tretinoin to 0.05% without my consent.
They claim they have expert dermatologists that make up the formula, if that’s the case they would know not to prescribe a higher dose afyer using 4 weeks of 0.025%. They took £15.49 out of my account for this.
After this I put my account on hold as my skin reacted strongly to this, I was aldo not happy with them and their lack of customer service.
This year in Feb 2026, I decided to give them another chance thinking by now they have improved their customer service. I was wrong, I emailed the to say I want to resume again. My dashboard showed 1st, 2nd and 3rd treatment would be at £15.49 (i took screenshot as evidence). I paid £15.49 in Feb 2026 for my formula which did not arrive at all. Emailed them, they couldn’t find tracking order, sent another one out for next day.
Asked them my 2nd and3rd treatment should be st £15.49 as per my dashboard. They refused and changed my dashboard status saying I have used up all my discount but that is not what was shown on my dashboard. Emailed them several times about this with my evidence but they are refusing to listen. They keep emailing me back saying they meant 3 treatments in total which is not what my dashboard stated. Still waiting to hear back, been over 2 weeks!

I’ve been using Dermatica about a year now and so far it’s been great. The treatment plan I’m on has been very good and I can see major improvements with my skin. I would recommend Dermatica to everyone, the treatment is tailored to your specific skin type and needs. Also, the customer service they provide is very professional and helpful.

Whilst I initially felt worried about not being consulted in person about my skin concerns, the steps from my initial photos to 3 months of treatment has been seamless! The product recommended has been the most effective out of everything I've ever tried and I can enjoy a new-found skin confidence (after battling issues for 15 years).
Any concerns I have, the team is always just an email away. A very happy customer!

This product is the only thing that has worked on my skin

My experience was very good I used just one month but still my skin is very smooth and glowing

Great product, works effectively, really happy with the result I got.