Firstly, the product came after 22 days, i used it and it reacted to my sensitive skin. So i wont be able to use it. Secondly, i was charged and it was automatically reordered today the same date I bo... See more
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Review summary
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Initially I was disappointed with the product and tried contacting the seller but received no response. After leaving negative feedback, the seller then got in touch and issued a full refund. Wh... See more
Company replied
I should have read the reviews in trust pilot before buying. I ordered two sticks of Derma Muse in the hope to find a product that looks natural. I tried it a few times and every time I looked like... See more
Company replied
I tried it, but did not change color as much as I would like. Probably it didn’t fit to my skin. I wrote to the company and thank God they accepted a refund. They were very polite and in two days I go... See more
Company replied
3.1
Average
225 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
SCAM. DO NOT BUY
I wanted to try this product that looked amazing on the videos. But I should have known better. This is a total scam, the product does NOT change colour or « adapt to your skin colour » as they say. This is so so wrong that they can actually run this business. Don’t buy anything from them, you’ll be disappointed.
24 February 2026
Unprompted review
Reply from Derma Muse
Hi Cha.m, we’re truly sorry to hear the product didn’t perform as you expected. We understand how disappointing that must be, especially after seeing the results shown in our videos.
Our formula is designed to blend naturally with different skin tones, but we recognize it may not work the same for everyone. We’d really like the chance to review your order and help with a solution. Please contact us at support@dermamuse.co (Also include Trustpilot in the subject so we know its you)
with your details so we can assist you directly.
Thank you for sharing your honest feedback.
— Dermamuse Support Team
I have always liked no makeup look…
I have always liked the no makeup look and I watched this video of a lady applying this white cream stick to her face, it was called Derma Muse, I was so shocked and excited to see the transformation! Wonderful! I ordered 1 and got 1 I’ll be ordering again!
16 February 2026
Unprompted review
This product does not change colors
This product does not change colors for us. I look like Casper the ghost, so does my daughter! They kindly issued a refund for my order. Good customer service!
18 February 2026
Unprompted review
Reply from Derma Muse
Hi Jen, we’re really sorry to hear the product didn’t blend as expected for you or your daughter. We understand how disappointing that must be.
While the formula is designed to adapt to different skin tones, results can vary. We’d be happy to review your order and help with a solution. Please reach out to us at support@dermamuse.co
with your details so we can assist you directly.
Thank you for sharing your feedback with us.
— Dermamuse Support Team
Editted The product did NOT BLEND AT ALL
EDIT I changed my review to 3 stars because customer service reached out to me quickly and offered a full refund. It's nice when a company takes care of their customers. I wish the product had worked for me. Thank you Derma Muse for your fast response.
The product did NOT BLEND AT ALL! Went on white and stayed white.
Total waste of money. I would like a refund.
8 February 2026
Unprompted review
Reply from Derma Muse
Hi Jen, we’re really sorry to hear the product didn’t blend as expected and that you were disappointed with the results. We completely understand how frustrating that must feel.
We’d be happy to help with this and review your request for a refund. Please contact us at support@dermamuse.co
with your order details so we can assist you as quickly as possible.
Thank you for your feedback.
— Dermamuse Support Team
It’s the worst thing I’ve ever purchased
It’s the worst thing I’ve ever purchased
13 February 2026
Unprompted review
Reply from Derma Muse
Hi Mimo, we’re really sorry to hear that the product didn’t meet your expectations. That’s certainly not the experience we want for any of our customers.
We’d appreciate the chance to help make this right. Please reach out to us at support@dermamuse.co
with your order details so we can assist you with a solution.
Thank you for sharing your feedback.
— Dermamuse Support Team
Scam product, avoid!
False advertising, avoid them like the plague. The foundation stick product is white, goes on skin white and stays white on your skin. Their customer care are responsive, ask for proof in photos of the product not working but refuse a refund and claim ‘individual results vary’ as their answer to their product being a compete scam. They then say they can’t refund as the product has been used, after asking you to use it and send them photos as proof. Their customer care comments on any negative posts online with overly concerned rhetoric. I wish I had read all the bad reviews and hadn’t stupidly believed a white product would change colour magically. Perhaps I should go back to believing in the tooth fairy as she is more likely to appear than a white stick turning skin coloured!
Update 25/2: See below example of customer care comments and rhetoric. I’ve had a week long email chain with their customer support as they list in the comment and after being offered 30% refund, then 50%, they have offered 70% as final offer. I also then received another email to say my next order is coming and they need my mobile number - I have had to ask again for them to cancel the subscription which they said they had. I have had my bank block them to avoid having more money taken as others have alluded to in their posts. AVOID THEM!
13 February 2026
Unprompted review
Reply from Derma Muse
Hi Sarah, we’re truly sorry to hear about your experience and understand how disappointing this must have felt.
Our goal is always to provide helpful support and fair solutions, and we never want anyone to feel unheard or misled. We sometimes request photos to better understand application or product concerns, but we’re sorry if this process felt frustrating.
We’d really like the chance to review your case again and work toward a proper resolution for you. Please contact us directly at support@dermamuse.co
with your order details so we can assist you further.
Thank you for taking the time to share your feedback.
— Dermamuse Support Team
Doesn't blend at all with the natural…
Doesn't blend at all with the natural color of the skin as advertised. Really low quality
19 February 2026
Unprompted review
Reply from Derma Muse
Hi Teresa, we’re sorry to hear the product didn’t blend as expected and that you were disappointed with the quality.
Our formula is designed to adapt naturally to different skin tones, but we understand it may not work the same for everyone. We’d be happy to review your order and help with a solution — please contact us at support@dermamuse.co
with your details so we can assist you.
Thank you for your feedback.
— Dermamuse Support Team
Not what it claims to be!!!!
I have tried multiple times to cancel this!!! This makeup does NOT work on me, it stays white & I look like I’ve put on clown makeup!!!
18 February 2026
Unprompted review
Reply from Derma Muse
Hi Kelly, we’re really sorry to hear the product didn’t work for you and that you’ve had trouble canceling — we understand how frustrating that must be.
Please contact us right away at support@dermamuse.co
with your order details so we can assist you directly (Please make sure to include "Trustpilot" in the subject email, so we know its you), make sure your subscription is canceled, and help resolve this for you as quickly as possible.
Thank you for bringing this to our attention.
— Dermamuse Support Team
Product not as described
Updated to add: Customer service did come through with the partial refund as promised.
I really wanted this product to work, but I tried it and it did nothing. I contacted customer service and they told me additional steps to try (including using a sponge instead of the applicator that came with their product). I did try those techniques and still got no results. Nothing matched my skin and it looked like I had zinc oxide on my face. I contacted customer service again and they offered a 30% refund, which I declined. They then came back with 50%, which I also declined. They then said that I could return it but told me I was responsible for return shipping, it would take 6-8 weeks, and that shipping is unreliable and it might get lost. I finally requested 75% refund and they agreed on 70%.
16 February 2026
Unprompted review
Reply from Derma Muse
Hi Paige, thank you for taking the time to share your experience. We’re truly sorry the product didn’t work as expected for you and for the frustration this process has caused.
We understand how disappointing it is when a product isn’t the right match, even after trying different application methods. Our goal is always to offer a fair and helpful solution, and we appreciate your patience while working with our support team.
If there’s anything still unresolved, please reach out to us at support@dermamuse.co
and we’ll be happy to assist you further.
— Dermamuse Support Team
Nope.
Not only did this product take almost a month to be delivered, it was NOT the shade "Natural" that showed on the packaging. It is too light. Not impressed at all and soo disappointed.
Also, everyone know that the return policy is only 30% back!
False advertising!
16 February 2026
Unprompted review
Reply from Derma Muse
Hi Becky, we’re very sorry to hear about the long delivery time and that the shade wasn’t what you expected. We completely understand how disappointing that must be.
We’d be happy to review your order and help with a solution. Please reach out to us at support@dermamuse.co
with your details so our team can assist you as quickly as possible.
Thank you for sharing your feedback.
— Dermamuse Support Team
Delighted to say that I got a full refund of the price I paid for the product. Thank you Dermamuse.
Absolute rubbish. Went on white & thick and stayed white….. did not blend into any colour. So disappointing. Completely misleading when shown being applied by obvious influencers. PM Ireland 🇮🇪
16 February 2026
Unprompted review
Reply from Derma Muse
Hi Phyl, we’re really sorry to hear the product didn’t blend as expected and left a white or thick finish — we understand how disappointing that must feel.
Our formula is designed to adapt naturally to different skin tones, but results can vary depending on skin type and application. We’d be happy to review your order and help with a solution. Please reach out to us at support@dermamuse.co
with your details so we can assist you directly (also include Trustpilot in your email subject so we know its you).
Thank you for sharing your feedback with us.
— Dermamuse Support Team
SCAM!!!!!!
SCAM! They placed me on this subscription service without my permission. Why the heck would i need another 2 products just a month or so after making my purchase? The worst part? The product ain't great! Super thick and does not provide much coverage. Waste of time and money. Plus I have been having back and forth emails with their support for awhile now and the latest email I got? They offered a 30% refund. For something I didn't order!!!!
16 February 2026
Unprompted review
Reply from Derma Muse
Hi Desiree, we’re really sorry to hear about your experience and understand how frustrating this must feel.
Our subscription option is selected during checkout to provide discounted pricing and automatic replenishment, but it’s never our intention for this to feel unclear or unwanted. We’re happy to review your account, cancel any active subscription, and make sure any billing concerns are properly resolved.
Please contact us directly at support@dermamuse.co
with your order details so we can assist you right away (also include Trustpilot in your email subject so we know its you). We’re here to help and will work toward a fair solution for you.
— Dermamuse Support Team
The customer service is amazing and…
The customer service is amazing and April was prompt to respond and resolve my issue. I had received a foundation that was broken upon delivery, I sent an email about the issue sent a few pics and within 24-48 hours I received an email stating that they would be sending a new one out. This is how you retain customers. Thank you again April for being so wonferful
16 January 2026
Unprompted review
Reply from Derma Muse
Hi Elsa, we’re sorry to hear that you haven’t received your order — we understand how concerning this must be.
Please contact us at support@dermamuse.co
with your order number so we can check the shipment status and work quickly on a solution for you, whether that’s a replacement or a refund.
We’re here to help and will make sure this is resolved.
— Dermamuse Support Team
Incredible customer service
Incredible customer service. A mistake was made on my end and they were so kind and patient and helpful. Very quick and easy communication. Top notch customer service.
9 February 2026
Unprompted review
Paula was helpful and quick to solve my…
Paula was helpful and quick to solve my subscription matter
12 February 2026
Unprompted review
I had ordered this and it arrived in…
I had ordered this and it arrived in the mail. The color wasn't a match to my skin tone. I contacted derma muse and Paula answered me back in a timely manner and also resolved the situation no problem. It was a very easy process and Paula was absolutely wonderful.
11 February 2026
Unprompted review
It is a scam
It is a scam. The product is a pice of s***. Also they tried to charge my card for a higher price like 4 times, luckily I didn't had any money on it, but I absolutely do not recommend.
*EDIT
After my post here, they reached out to me, and offered a refund, because I was not satisfied with the product. I accepted the refund, and I received the money, so I take back that it is a scam. Also they can make monthly subscriptions, so if you don't want that, double check before you hit purchase. Probably that is why they charged my card after. I will give 4 stars, instead my 1.
2 January 2026
Unprompted review
Reply from Derma Muse
Hi Kunde, we’re sorry to hear about your experience and understand your frustration. This is certainly not the experience we want any customer to have.
Please be assured that we do not make unauthorized charges. Some orders may include a subscription or repeated payment attempts if a transaction fails, but we’re happy to review your account, cancel anything active, and resolve any billing concerns right away. Please contact us at support@dermamuse.co
with your order details so we can assist you directly (kindly put an email header Trustpilot, so we know it's you).
Thank you for bringing this to our attention.
Dermamuse Support Team
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