Depop Reviews 

Excellent platform to buy goods!! Customer care is very good and I would definitely recommend it to anyone who is looking to purchase very good items at very competitive prices!

Depop’s biggest issue is its lack of flexibility and consideration for user loyalty. After using the platform hundreds of times as both a buyer and seller, I was extremely disappointed by how my serious issue (one of very few) was handled. Their support process is focused on strict policy enforcement rather than fairly evaluating the circumstances of the situation.

A marketplace depends on trust between buyers and sellers, but Depop’s policies and enforcement are inconsistent.

Not to mention sellers are allowed to list items at extremely inflated prices, and buyers are frequently spammed with repeated notifications and offers on liked items.

Users who consistently participate in the marketplace deserve thoughtful consideration, not just automated policy responses.

Depop’s corporate priorities come before user experience. Their decisions prioritize minimizing responsibility over fairly considering the circumstances of individual cases. Nickel-and-diming consumers has become more important than valuing the buyers and sellers who built this marketplace.

A platform like Depop exists because of its users, yet the they have a lack of care for the community that made them successful.

Very pleased with the customer service and support Depop gives me.

Sellers give sketchy descriptions because they let the app write the description. The Depop team does a terrible job of resolving issues. I bought a Vans tshirt and the seller sent me a women’s pair of pants. After nearly a month, I received an email that my issue has been resolved… but they did nothing!I wasn’t refunded OR given an explanation as to what they did to resolve the issue. I’m glad eBay bought the platform as their customer service is much better

Support is good but communication could be improved.
Raised 2 cases in short timescale and had positive results but they failed to say which was which - in this case it didn't matter as both were approved but if one had been rejected I wouldn't have known which one.

I’m a seller and buyer both I use them a lot. I really think they always should have shipping free feature on.
It sucks that buyer or seller has to pay for shipping. I can tell it changes while vibes and amount of transactions happen when it’s free shipping

Easy to navigate. The support team is great with quick resolution to issues/disputes, if any.

Great for buying and selling but Depop hold your money after delivery for far too long. Will say expecting payout tomorrow and then you check again and it’s moved to the next day, followed by the next day and it’s super frustrating. They also make contacting them extremely complicated.

make sure that the product received was the one ordered and not a substitute.

Fast to respond, I was told how to get through my situation with ease. Thank you for your help!!

My experience was excellent. They responded quickly.
They help me resolve the problem I had. Depop customer service is excellent. There product are highly
recommend, Go shopping here. Thank You Elizabeth Wieder.

Big thanks sis

Depop has become such a stressful platform for selling. All I can say is, make sure you’re ready to accept a loss if you list something in perfect condition, the buyer receives it and for whatever reason does not like it, they can easily claim it was received damaged. And you will be forced not only to give out a refund, but to receive the item back, damaged, all because your buyer lied to get a refund. Depop team sides with the buyers, which will really damage your account if you happen to sell to that person that just “didn’t like” what they’ve received and they want their money back.

Depop is what can I say? BUYER BEWARE!!!! sellers send damaged products or they dont ship. Depop is horrible at getting your money back for damaged goods, I got stuck with items and lost my money. Stick with other apps. You will lose your money with depop. I will no longer buy from here.

I received an item that was broken in transit. I reported it right away and used their format to include photos of the damage.
Immediately I received a reply and got daily updates on a resolution. My payment was refunded in full very quickly.
Excellent customer service!

They have a lot of name brands at great prices.. BUT., BUYER BEWARE!

They do not accept refunds nor do they offer any recourse when a package is lost in the mail.

The sellers are not always truthful about the goods they are selling. Be prepared to gamble with your money. Some things are knock offs.

Really a wonderful experience with Depop , they are very easy to work with, especially if you have issues. I would highly recommend this for those that are on a budget !

I downloaded this app a year ago and never really bought/sold stuff because of the prices of shipping. When I went back on the app a week ago, shipping was free and it was a game changer. I, as well as many others, have bought/sold more than we ever have before. This was incredible and unheard of. I logged back onto the app today to find that shipping now costs money again. Sales and offers have already gone down and honestly devastating because I know that I will not be using this app much anymore. Please bring back the free shipping Depop.

THEY BANNED ME FOR NO REASON AND WHEN I TRY TO APPEAL THEY TELL ME IM NEVER TO OPEN AN ACCOUNT EITHER THEM EVER AGAIN

was offering and buying a ton as I just started using the app this week and noticed it’s soo free shipping but unsure whether it’s promotional or not bc there’s no promotion of this and overnight shipping is now back on so tons of “bought/ in bag” items I WONT BE BUYING bc yesterday fee ship, today it’s not. ZERO COMMUNICATION OF THIS DEADLINE!! I have moved to vinted.