DuraPro Health Reviews 347

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

We started off well. Ended up ordering a product, Mandy called us and stated they no longer had that product and would we be ok with something else? Of course we were not sure if it would be the right... See more

Rated 5 out of 5 stars

A cook's dream kitchen appliance ... have always wanted one of these in my kitchen after seeing them in countless OR scenes during TV shows and movies as the surgeons prep for their mission ... so con... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service from Chris - Inventory Acquisition Specialist. Easy transition from selling old equipment, to pick up, to researching and buying new. Got me in touch with the right reps to... See more

Company replied

Rated 4 out of 5 stars

I did my full office with DentalPlanet, although there were some hiccups but Tony, Maria, Dwight have been amazing through out and corrected the wrong. I am extremely happy with everything. Would High... See more

Company replied

Company details

  1. Dental Supply Store

About DuraPro Health

Written by the company

DuraPro Health has been serving the Dental Industry since the early 1990’s. We were one of the very first internet-based dental suppliers and have grown to offer over 40,000 products to dental and medical professionals around the world! The DuraPro Health team has built a reputation of quality and integrity in the Dental and Health Care Industries. We are proud of achieving our A+ rating with the Better Business Bureau, and a consistent 4.5 of 5 or better cumulative score from TrustPilot and all third party review sites.

We continue to work hard to ensure our customers receive the best value and service available. Our mission today is to provide professionals with affordable quality in supplies, new and refurbished equipment, and services. Our vision for tomorrow is to lead the industry with affordable equipment as well as expert service and superior supplies.

Every process will be completed with integrity and to the highest quality standards, exceeding customer expectations at every step.  Our knowledgeable, dedicated workforce will deliver value to our customers, and solid financial performance for our stakeholders.

We provide a full range of solutions from by utilizing a knowledgeable sales team with over 100 years of combined industry experience backed by an additional 80 plus years of technical equipment expertise ready to serve you.


Contact info

3.4

Average

TrustScore 3.5 out of 5

347 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very smooth transaction.

21 March 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Thank you, Rick for doing business with Dental Planet. We appreciate you taking time to leave this 5-star review.

Rated 5 out of 5 stars

Great Company!

Quick, thorough and professional!! Will definitely use them again. Amazing local company

14 March 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Thank you very much for this great review. We appreciate your business!

Rated 5 out of 5 stars

Dale from dental planet is such a sweet…

Dale from dental planet is such a sweet and caring person and helped me through the entire process of getting a new compressor and even helped me find a rental!! give this man a raise or at least acknowledge the extra work he does and makes the customer service great!

6 March 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Thank you, Cheyenne for this kind review. Dale is very professional and we are glad to have him. Thanks for working with Dental Planet!

Rated 5 out of 5 stars

Recommend

Jenny was great, we did have some hick-ups but thank goodness everything was easily resolved with Jenny's help.

4 March 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Thank you, Doctor, for being a great Dental Planet customer. We appreciate your business very much. It's great to hear that Jenny was able to quickly resolve any issues that you had.

Rated 5 out of 5 stars

Great service

It was an excellent experience buying from you ..
Great product

28 February 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Thank you very much for being a Dental Planet customer. It is great to hear that you had an excellent experience and it is especially nice that you took a moment to let us know.

Rated 4 out of 5 stars

The chair did take a long time to get…

The chair did take a long time to get to me, but once it did, it was packaged well and in great shape! I have had to make some modifications to it in order to get it to work for me, but overall, it's working out to be a good chair. I appreciate the connections with your sales rep so as to ensure good customer service and I will be recommending you/buying from you in the future! Thanks so much!

27 February 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Angela, we are so thankful you chose Dental Planet, and we appreciate your business. It was very kind of you to leave this nice review for us.

Rated 5 out of 5 stars

I purchased some refurbished Adec…

I purchased some refurbished Adec patient chairs.The entire process from selection of chairs, selection of fabric, and arranging for delivery and installation was smooth and painless. The chairs function and look like brand new, for a fraction of the cost of new chairs.

22 February 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Dr. Tom, thank you very much for your review. This is a great summary of our refurbished equipment story. We appreciate your business very much and hope to work with you again soon.

Rated 5 out of 5 stars

From Doc and Staff at Happy Smiles Dental Office: We Love Our New Chair!

My dental assistant and I both love the new assistant chair. I like the texture of the vinyl. It is easy to clean and durable. The Chair I had previously was a synthetic leather texture. It looked good initially, but it was too delicate for certain cleansers and I was not informed of this. And over the years the synthetic leather began to peel and look less attractive. The bottom line is, that I am very happy with this chair. The appearance, the comfort and functionality of our new chair are all great and at a level that we can provide the standard of care our patients deserve. This chair was also a great end-of-the-year special. Thanks A Million.
Sincerely,
Dr. Franklin and Ms. Lakeisha Gordon

20 February 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Thank you so much for this kind review. We are delighted to hear you love your new chair. Additionally, we appreciate you being a great Dental Planet customer and look forward to working with you again soon.

Rated 5 out of 5 stars

Purchased used equipment to refurbish a…

Purchased used equipment to refurbish a dental operatory. Dental chair looks as new, upholstery job was excellent. Have not had a chance to utilize other purchased used items, but DP reps have been very helpful and knowledgeable throughout the process. Would definitely consider future purchases from DP.

17 February 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Thanks so much, Adkins Dentistry, for this great review. Great to hear you were pleased with our products and service. We sincerely appreciate you being a Dental Planet customer.

Rated 5 out of 5 stars

Dental Planet is a good place

Dental Planet is a good place. They are extremely helpful in finding what you are looking for. Their selection of products is amazing.

27 January 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Thanks very much, Dr. Bryan for both this great review and for being a Dental Planet customer.

Rated 5 out of 5 stars

Rapid delivery

Rapid delivery, and a great price - that's all you can ask for.

22 January 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Thanks very much for this great review,, Dr. Perry. We appreciate your business very much.

Rated 4 out of 5 stars

Good

Good transaction

21 January 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Thank you very much for taking a moment for this review. We appreciate your business very much.

Rated 5 out of 5 stars

Top Notch Customer service!

Dental planet had a good deal on a digital sensor and I grabbed it. What was frustrating was that UPS had messed up and never got the sensor on time. However, my rep, Devin Lee was right on top of it ,updated of the shipping status just about every 30 mins. Above and beyond! Thank you, Devin!

14 January 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Dr. Kim, we are very pleased you are happy with Devin's service and your new digital sensor. Thank you very much for your business and for taking a moment to leave this great review.

Rated 4 out of 5 stars

The new upholstery looks great

The new upholstery looks great. Would have gotten five stars but some of the snaps on the chair backs did not line up. Thank you.

9 January 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Thank you very much for this review, Dr. Hanes. Anytime you need assistance with your order please reach out to customer care. We really appreciate your business!

Rated 4 out of 5 stars

All in all satisfied with the service…

All in all satisfied with the service recieved. Communication could have been better but cant complain as the obscure repair part arrived well packaged and was reasonably priced. Will deal with again for future needs

6 January 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Thank you for choosing Dental Planet for your parts needs. We also appreciate you taking a moment to leave us this nice review.

Rated 5 out of 5 stars

Equipment order

I have been a long time customer of Dental Planet. I have been very pleased with the level of service and follow we receive regarding our equipment orders.

4 January 2020
Unprompted review
DuraPro Health logo

Reply from DuraPro Health

Dr. Bain, we sincerely appreciate you being a long-time customer. Thank you very much for this great review.

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