We started off well. Ended up ordering a product, Mandy called us and stated they no longer had that product and would we be ok with something else? Of course we were not sure if it would be the right... See more
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A cook's dream kitchen appliance ... have always wanted one of these in my kitchen after seeing them in countless OR scenes during TV shows and movies as the surgeons prep for their mission ... so con... See more
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Amazing customer service from Chris - Inventory Acquisition Specialist. Easy transition from selling old equipment, to pick up, to researching and buying new. Got me in touch with the right reps to... See more
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I did my full office with DentalPlanet, although there were some hiccups but Tony, Maria, Dwight have been amazing through out and corrected the wrong. I am extremely happy with everything. Would High... See more
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Company details
About DuraPro Health
Written by the company
DuraPro Health has been serving the Dental Industry since the early 1990’s. We were one of the very first internet-based dental suppliers and have grown to offer over 40,000 products to dental and medical professionals around the world! The DuraPro Health team has built a reputation of quality and integrity in the Dental and Health Care Industries. We are proud of achieving our A+ rating with the Better Business Bureau, and a consistent 4.5 of 5 or better cumulative score from TrustPilot and all third party review sites.
We continue to work hard to ensure our customers receive the best value and service available. Our mission today is to provide professionals with affordable quality in supplies, new and refurbished equipment, and services. Our vision for tomorrow is to lead the industry with affordable equipment as well as expert service and superior supplies.
Every process will be completed with integrity and to the highest quality standards, exceeding customer expectations at every step. Our knowledgeable, dedicated workforce will deliver value to our customers, and solid financial performance for our stakeholders.
We provide a full range of solutions from by utilizing a knowledgeable sales team with over 100 years of combined industry experience backed by an additional 80 plus years of technical equipment expertise ready to serve you.
Contact info
707 N Scott Ave, 76306, Wichita Falls, United States
- 866-815-7606
- ccare@dentalplanet.com
- dentalplanet.com
3.4
Average
347 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was able to buy product at a decent…
Was able to buy product at a decent price. Received in great condition in record time.
19 March 2021
Reply from DuraPro Health
Thank you very much for this great review. We appreciate your business very much, and it's nice to hear that you were please with the price and how it was shipped. We hope to work with you again soon.
Bought a Handler lab work bench
Bought a Handler lab work bench and it arrived severely damaged. I contribute it to poor prepping for shipment by Handler and poor handling by the shipping company, UPS Freight. We decided to return the bench for a full refund. Took entirely too long to arrange pick-up since the bench had to be wrapped for shipment which we didn't have the supplies to do. Once the bench was prepared for shipping by a third-party the shipping company picked up the unit. That was a month ago and we are still waiting on the refund from Dental Planet. Think twice before buying a Handler bench from anyone.
(Update) We received our refund today. Understand the person responsible for these actions was out of the office for an extended period of time. Dental Planet should have more than one person to handle these issues. Thankful for the completion of the refund.
8 March 2021
Reply from DuraPro Health
We first want to express our apologies for your lab bench arriving damaged. In reviewing the details of your transaction, the bench arrived on January 20th, 2021 direct from Handler, the manufacturer. At that time we were made aware of the damage. We were required by the freight company to re-palletize the work bench before it could be shipped back to the manufacturer for evaluation. We arranged for a third-party for preparations since your office was not equipped, and the bench was picked up on January 27th, 2021.
The manufacturer received the bench on February 10th and were unable to make repairs. Their classification was a total loss. We filed a freight claim which is still pending, but we were able to process your refund in advance of their decision.
First order as a new client
I was pleased with My Dental Planet Experience!! We got surgical caps that were UNavailable for almost a Year, Thank YOU
8 March 2021
Reply from DuraPro Health
Dr. Domanico, thank you for this review. Product shortages and national allocations have been a big problem for everyone. We sincerely appreciate your business and hope to work with you again soon.
Great service
We purchased good quality Parts, quickly and efficiently . We will buy
from them again.
3 March 2021
Reply from DuraPro Health
Mr. Eadline, thank you for your business. It's great to hear that you were please with the product quality and our service. We especially appreciate this excellent review, and look forward to working with you again soon.
Great product arrived quickly
24 February 2021
Reply from DuraPro Health
Thank you very much, WhiteBird Dental Clinic, for chosing Dental Planet. We really appreciate you taking a moment to leave this great review.
I had a problem with a new compressor…
I had a problem with a new compressor that I purchased from Dental Planet. The salesman went our of his way to make sure that my problems were addressed to my satisfaction.
25 January 2021
Reply from DuraPro Health
Dr. Landry, we thank you very much for your business. It's great to hear that we were able to make sure everything was satisfactory. We also appreciate this great review very much.
Needed parts for old ADEC unit
Needed parts for old ADEC unit. They had them and they were efficient is sending them to me. Thank you so much.
20 January 2021
Reply from DuraPro Health
Dr. George, thank you very much for taking a moment to leave us this great review. We sincerely appreciate you chosing Dental Planet, and we are happy to hear we had the parts you needed.
Bill Barnett was really amazing
Bill Barnett was really amazing, trustworthy company. I had some fears before buying my dental chair. The whole transaction went very smooth. It is my shop for my dental equipments.
Great job.
20 January 2021
Reply from DuraPro Health
We are so happy to have Ancaster Dental Center as a Dental Planet customer. We sincerely appreciate your business, and especially you taking a moment to provide this excellent review.
Had to make several calls to complete…
Had to make several calls to complete order and get updates. Overall ok. The representative was very helpful and nice. The product I received was good quality. I will be ordering again for my upholstery needs.
13 January 2021
Reply from DuraPro Health
My Family Dental, we appreciate you taking a moment to review your order, and regret that your re-upholstery order took longer than expected. Researching the process, there were two obstacles that caused delays. First, our primary upholstery vendor closed permanently with little notice. Second, we were out of headrest cores for your model and had to order and wait for those to arrive. Thank you very much for your business and for helping us improve to serve you better in the future.
Great service!
10 January 2021
Reply from DuraPro Health
Thank you very much for being a Dental Planet customer. We sincerely appreciate your business, and especially for taking a moment to leave this excellent review.
Quick service, great price
Very helpful in getting our order to us as soon as possible. Lower price than most companies.
6 January 2021
Reply from DuraPro Health
Thank you very much, Suzanne for this excellent review. We sincerely appreciate your business.
As always
As always, Dental Planet's customer service is above all the best! They were helpful, timely on delivery and so professional! I cannot say enough about their great team!
21 December 2020
Reply from DuraPro Health
Lori, we appreciate your business very much and are very thankful for this great review.
I usually don’t leave reviews but this…
I usually don’t leave reviews but this company deserves one. When I submitted my order, the address was incorrect. Once I noticed it, I contacted them and they fixed it IMMEDIATELY. Shipping was very fast and I love my new dental scaler! 10/10 would recommend this company and will be purchasing from them again. Their customer service can’t be beaten. It’s incredible!!
4 December 2020
Unprompted review
Reply from DuraPro Health
Ashley, we want to thank you very much for your excellent review. It's is great to have customers like you, and especially nice that you were happy with your new scaler and our service. We certainly look forward to working with you again soon. Cheers!
Excellent customer service
Excellent customer service,
If you have to call in for help a live person that knows what they are doing actually answered the phone.
No digital maze to go through to answer your question
Outstanding
22 November 2020
Reply from DuraPro Health
Dr. O'Connor, it is great to hear you were pleased with our service. We sincerely appreciate your business and also taking a moment for this great review.
Took a longer than reported time to get…
Took a longer than reported time to get here. I contacted and was told it was delivered and then when I said it never got here I was told oops mistake. The communication is lacking. I thought I was scammed. The order did get here and it was correct.
21 November 2020
Reply from DuraPro Health
First, we want to say thank you for your business and also for providing us this review. We regret your item was not in stock, and the tracking number we originally provided was for the inventory item being shipped to us. We apologize for this error. We provided the correct tracking number two days later and you received your order 8 business days after it was processed.
Great experience using DentalPlanet
Great experience using DentalPlanet. I used them to equip the vast majority of my start-up practice, including chairs, lights, xray units etc. They were very easy to work with, helped secure and provide some hard to find equipment, and had no problem customizing the refurbished Adec 511 chairs to my needed specifications from finding the perfect color, to custom stitching pattern/location, to built-in ultrasonic scalers etc… I was slightly hesitant to go with refurbished chairs over new chairs initially, but have seen no areas of diminished quality compared other brand new Adec chairs I have used in previous offices. I would highly recommend them for anyone looking to equip an office. I have had everything in use for nearly a year now with zero issues.
20 November 2020
Reply from DuraPro Health
Wow! What a kind review. We are so thankful for your support and your business. We look forward to working with you again soon.
Very fast and reliable service
Very fast and reliable service. Excellent communication. Highly recommended.
6 November 2020
Reply from DuraPro Health
We really appreciate that you chose Dental Planet. Thank you very much for taking a moment to provide this review.
Great prices on new and used equipment
Great prices on new and used equipment. Great customer service. I've ordered replacement parts for repairs and recently assistant chairs. They came very quickly and work great.
4 November 2020
Reply from DuraPro Health
Dena, we appreciate your business very much. It is great to hear that you are please with our service, products and prices. Finally we thank you very much for this excellent review.
Dental Planet made buying a pano…
Dental Planet made buying a pano machine so simple and easy with the help of both Dale and Dwight!
7 October 2020
Reply from DuraPro Health
Cedars Dentistry, thank you so much for chosing Dental Planet again. We appreciate your business very much! It's great to hear that everything went well, and we especially thank you for providing this excellent review.
Great help resolving a problem
I appreciate Scott helping me with the issue I had . Customer Service is ket to people using your company .
24 September 2020
Unprompted review
Reply from DuraPro Health
It's great to hear that Scott was able to help. Thanks for choosing Dental Planet and especially for taking a moment for this great review.
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