Dental Lab Direct Reviews 76

I got the impression kit and the instructions are to email them with images of it before sending back. I've emailed 3x, from two different email addresses 6 days ago, and there's no response at all. This was time sensitive and now I have to deal with a credit card dispute because they won't reply to my polite emails asking about if the images are approved for me to send the impressions in.

Their site has no phone number, which I should have checked. They only have an online form- which I also used in addition to the emails.

I called at the lab this morning and louise was lovely and did a fantastic repair for me and it was done within an hour.Thats what I call 5 star treatment.😃

Completely unusable device. Company will not communicate with me about correcting device or refund. They say it’s fine. They are too large. I look ridiculous in them.

My tooth came, I was SO NERVOUS, it would look ugly and not fit right. I kept thinking to myself, what have I done what have I done? All that money wasted. That's how nervous I was. I took it out of the box, and put it in my mouth and it fit PERFECTLY! IT LOOKED PERFECT! I worried for nothing. I couldn't have been more pleased. It was money well spent, now I don't look like a pumpkin head.

After three impression kits, patience and good direction from Dental Direct ( they took the time to get it right), I got my partial. Took them right out of the package, put them right into my mouth. PERFECT fit, no adjustment needed. They look great and feel great. WORTH the wait.

Dental Labs Direct/dldsmiles.com - I got a 1-tooth Nesbit and paid more than a thousand dollars LESS than my mother paid for the exact same thing from a local "affordable" denture place. Mine is perfect! Then my mom's got ruined by the dog. She bought her 2nd Nesbit from DLDSmiles/DentalLabs-Direct and she got it today, she says it's perfect (just like mine)! We are both very pleased and highly recommend.

Great instructions - quick service and an excellent result. Another service told me that they could not make the appliance I requested. You came through with flying colors. Thank you

A great company from start to delivery of a new partial.

My new partial is easily the equivalent of a super expensive one supplied by my dentist. Fit is great, and the bite seems to be right on.

When I first bought my partial denture I was very please as it fit perfectly and customer service answered promptly. However, my experience dealing with DLD customer service has gone down significantly over the years. It now take an entire day to hear back and when they do respond it's brief and does not answer the entire question. Recently, I got my permanent retainer taken off so that I can send my molds for new retainers. Since this is a time sensitive process, I had to send picture of my mold to be pre approved. They sent an email stating that my mold looks good and I can send them. About 2 weeks later I get an email that they sent an extra mold kit and that the impressions were not good enough! My teeth have already shifted and I will now need new aligners! I wanted to save hundreds, now I will be spending thousands thanks to their incompetence. I have already reached out multiple times for a refund and so I will be doing a charged back on my credit card. Please do not trust them!
Update 03/19/26 : I disputed with my credit card company to receive the full refund and Dental Lab Direct lied to my credit card company and said I did my canceled order and they have now charged me for the full order which I cancelled and never received! Very shady practice!

The bite is perfect and the fit is good. I mainly purchased this 1 - tooth partial because I wanted to support the 2 teeth (one of which has a crack) beside it while I eat. But it hurts every time I bite down. I've tried using fixodent to give it some padding with little luck. Cosmetically it looks great, but my missing tooth is on the bottom side of my mouth so not very noticeable.

Everything went smoothly, but the most important think is , was the excellent fit. I ordered one tooth, but it being a front one made me very self conscious. Now my smile is back. Very comfortable to wear all day.

I absolutely love your product. It was exactly what I needed. I just have to get them to set in my mouth where I want them to sit. Right now they sit to far back from my original upper denture

It was super easy to do the impressions at home, they do send enough to do 3 in case you mess one up which I did do…. My final single tooth piece fits perfect and it looks so natural— you can’t tell unless you super duper close and that is just the edge of the pink area goes down a little ways on my actual tooth, not just the gum line. It was a great value and took a little less than 3 weeks after sent in the impressions. I would recommend them for sure!

Amazing game changer for me! My appliances are beautiful, comfortable and well made. Dental Lab Direct has given me the confidence back that I so needed! Thank you, Joe!

I couldn’t believe it when I put the partial denture in it looked just like my tooth.
Now I can smile like I want to again. Thank you

The teeth fit perfectly and look like professional dentures. The whole process was well organized.

The molding kit was easy to use with good instructions.

The quality and the value of the nesbit appliance I purchased was amazing. I had spent alot of money at my dentist only to get a terrible appliance that didnt look good, fit properly, and uncomfortable to wear. This appliance was a miracle! love it!