Denby PotteryReviews 

39,696
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,516 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often highlighting their durability and timeless appeal, with many owning items for decades. The service received is frequently described as excellent, with many appreciating the clear communication regarding orders and delivery updates. People are delighted with their purchases, noting that items arrive well-packaged and in perfect condition, often exceeding expectations. However, some people experienced significant delays in delivery, with orders taking several weeks to arrive, and a few reported not receiving their items at all or receiving broken products. A small number of customers also expressed frustration with a lack of updates after ordering, leading to concerns about the company's operational status.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing delight and... See more

Quality

Consumers consistently express high satisfaction with the quality of products, often describing them as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy delivery and good... See more

Order

People report positive experiences with order, with many customers expressing satisfaction with the... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Denby Pottery Factory on many many occasions making it a day out. Loved the factory tour last night. Very saddened to hear that Denby Pottery has gone into liquidation. England has lost a... See more

Rated 5 out of 5 stars

Ordered a casserole dish after seeing Denby on the news about possible liquidation. Having bought the Regency green collection years ago I knew it would be a quality product, and it is. A long wait fo... See more

Rated 5 out of 5 stars

I was bought my first bit of Denby when I bought my own house 36 years ago aged 21, and from that Imperial Blue sugar bowl and butter dish (both of which I still have) we've gone on to the full dinner... See more

Company replied

Rated 5 out of 5 stars

My order has arrived and I appreciated the good communication explaining why there was a delay in delivery. I was keen to complete a set of blue border plates and bowls and didn't realise the ones I h... See more


Company details

  1. Ceramic Manufacturer
  2. Countertop Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Pottery Manufacturer

About Denby Pottery

Written by the company

View New Designs
Dinnerware Sets
Shop by Colour
The Conscious Choice
Contact Us

All About Denby

When you buy Denby, you're choosing items with purpose and soul: hand-crafted, considered and made-to-last pieces that are truly a conscious choice. We’re still on the same site in Derbyshire where the pottery was founded in 1809 and our rich heritage is built on the generations of craftspeople making pottery here. Nestled next door to the seam of clay which our founder discovered, many traditional hand-crafting techniques are still used in our factory today. Everything we design and craft has versatility, beauty and durability, and is truly styled by life.

Versatile

One set can be everyday and special occasions, and every piece can be used in the oven, freezer, microwave and dishwasher. Our ranges are super versatile and multi-functional so a smaller number of pieces are needed - cook, serve and store in the same piece. Mugs double as plant pots, bowls as candle or trinket holders and jugs as vases.

Beautiful

Our stunning glazes and shapes make Denby a lovely thing to have in your home, share when you’re entertaining and also to buy as a thoughtful and sustainable gift. Our ceramics and homewares are not just for the kitchen - enjoy them around the home to add style as well as function to any room.

Durable

Denby’s durability is legendary, an attribute which becomes increasingly important as we look to reduce our disposable purchases. Our stoneware ranges come with a 10 year guarantee, and as our stoneware is super-strong, you can use it confidently and for occasions when you might otherwise use a disposable plate or cup.



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(39,696)

4,216 reviews in the last 12 months

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Rated 5 out of 5 stars

Denby pottery produce quality products

Denby pottery produce quality products. I’ve had my dinner service for nearly 25 years and it’s used everyday. I’m so delighted with my goods and where possible will continue to buy Denby. Thank you to everyone for providing the service you do quality always stands out, like yourselves

1 April 2026
Rated 5 out of 5 stars

Quality at a great price

Always love Denby products and recently bought some mugs and placemats online and really pleased with the whole service.
We were kept fully informed during the delivery process and quality is spot on as ever!

3 April 2026
Rated 5 out of 5 stars

Halo Speckle Pasta Bowls

I was kept informed about my order & told that orders were taking longer than normal. My items have arrived today and they were well worth waiting for. Super quality & fantastic design. Order no. 104555. Thank you Denby, I have been using your products for 45 years & really hope that you manage to keep going.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful

Beautiful, high quality product made by skilled craftspeople who are paid reasonably well. Excellent customer service.

3 April 2026
Rated 5 out of 5 stars

It was worth the wait!

We were made aware there would be a delay to the delivery of our order and Denby's kept us informed along the way. It was worth the wait as the items we ordered have exceeded our expectations. Thank you.

3 April 2026
Rated 5 out of 5 stars

Brilliant despite delays

There were long delays on dispatch due to volume of orders but Denby kept in touch regularly. When my order arrived, everything was well packaged and in perfect condition. Very happy with my order.

1 April 2026
Rated 5 out of 5 stars

Denby lasts a lifetime.

I've had Denby pottery for almost 54 years. It has lasted so well. Although my particular dishes are not made anymore, I found another colour/pattern that compliments them. I am thrilled to add a few more pieces to my collection. They look great together and have the same enduring quality as my original dishes. I wouldn't trade them for anything.

9 April 2026
Rated 4 out of 5 stars

Easy to order products with my Tesco…

Easy to order products with my Tesco Clubcard vouchers. Excellent deals! Love my new casserole dish anbd griddle pan. I fully understand the difficulties with delivery time given current issues at Denby, but I would have given a 5 if it had been quicker!

31 March 2026
Rated 5 out of 5 stars

Dinner plates

My order arrived today. It has been a lengthy wait but Denby kept me well informed as to progress with processing the large volume of orders and when payment would be taken. The dinner plates were well packed and all intact. I ordered seconds and they look fine

3 April 2026
Rated 5 out of 5 stars

Amazing product

Amazing product, it's more beautiful than I expected! Very perfectly made, I was happy to help Denby continue that bit longer, as British people we should strive to keep our British companies alive, I know we are all poor currently due to our terrible government but hope is on the horizon. Hopefully we will Restore the British Isles to greatness once more.

3 April 2026
Rated 5 out of 5 stars

Beautifully made quality product

Beautifully made quality product, also delivered well packaged with mugs in a stylish box. I could also use Tesco vouchers which double for a great discount!

23 March 2026

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