Visited Denby Pottery Factory on many many occasions making it a day out. Loved the factory tour last night. Very saddened to hear that Denby Pottery has gone into liquidation. England has lost a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a casserole dish after seeing Denby on the news about possible liquidation. Having bought the Regency green collection years ago I knew it would be a quality product, and it is. A long wait fo... See more
I was bought my first bit of Denby when I bought my own house 36 years ago aged 21, and from that Imperial Blue sugar bowl and butter dish (both of which I still have) we've gone on to the full dinner... See more
Company replied
My order has arrived and I appreciated the good communication explaining why there was a delay in delivery. I was keen to complete a set of blue border plates and bowls and didn't realise the ones I h... See more
Company details
About Denby Pottery
Written by the company
All About Denby
When you buy Denby, you're choosing items with purpose and soul: hand-crafted, considered and made-to-last pieces that are truly a conscious choice. We’re still on the same site in Derbyshire where the pottery was founded in 1809 and our rich heritage is built on the generations of craftspeople making pottery here. Nestled next door to the seam of clay which our founder discovered, many traditional hand-crafting techniques are still used in our factory today. Everything we design and craft has versatility, beauty and durability, and is truly styled by life.
Versatile
One set can be everyday and special occasions, and every piece can be used in the oven, freezer, microwave and dishwasher. Our ranges are super versatile and multi-functional so a smaller number of pieces are needed - cook, serve and store in the same piece. Mugs double as plant pots, bowls as candle or trinket holders and jugs as vases.
Beautiful
Our stunning glazes and shapes make Denby a lovely thing to have in your home, share when you’re entertaining and also to buy as a thoughtful and sustainable gift. Our ceramics and homewares are not just for the kitchen - enjoy them around the home to add style as well as function to any room.
Durable
Denby’s durability is legendary, an attribute which becomes increasingly important as we look to reduce our disposable purchases. Our stoneware ranges come with a 10 year guarantee, and as our stoneware is super-strong, you can use it confidently and for occasions when you might otherwise use a disposable plate or cup.
Contact info
Derby Road, DE5 8NX, Derby, United Kingdom
- 01773 740899
- consumer.services@denbypottery.com
- denbypottery.com
4.7
Excellent
40K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service in a difficult time for…
Amazing service in a difficult time for the company. Stunning timeless product as you would expect from Denby.
28 March 2026
Reply from Denby Pottery
Thank you for your review, we really appreciate all the support during this time.
Love Denby!
10 April 2026
Ordering online was very easy
Ordering online was very easy. My order was delayed but I had good regular updates. Delivery was swift once the order was sent.
28 March 2026
Reply from Denby Pottery
Thank you for your review, we appreciate the patience and understanding during this period of high demand. Thank you for the support.
Beautiful sets
Beautiful sets. True to their word they didn't take payment until items dispatched. Would definitely buy again in the future.
17 April 2026
Reply from Denby Pottery
Thank you for your 5 star review - we hope you enjoy your Denby!
Great Denby quality goods
It is the great Denby quality goods and the service that I have received was just as good as previous times.
28 March 2026
Reply from Denby Pottery
Thank you for your 5 star review - we appreciate the support during this current period.
Excellent product as always.
Excellent product as always.
Well packed for the post.
Good service all round.
27 March 2026
Reply from Denby Pottery
Thank you for your 5 star review!
The pottery is beautiful
The pottery is beautiful. We were kept informed about the delay because of the number of orders they were dealing with. It was very well packed.
28 March 2026
Reply from Denby Pottery
Thank you for your 5 star review and your patience and understanding during this period of high demand. Thank you for your support.
Great communication through the…
Great communication through the ordering and delivery experience; and needless to say a premier product.
28 March 2026
Reply from Denby Pottery
Thank you for your review and patience during this period of high demand which has meant longer delivery times than usual. We appreciate all the understanding and support!
Love my little teapot!
Best teapot I’ve bought. It’s British. Perfect size. Dishwasher safe. Looks fabulous.
10 April 2026
Reply from Denby Pottery
Thank you for your 5 star review, we hope you enjoy your teapot!
Excellent quality products which also…
Excellent quality products which also make lovely gifts.
10 April 2026
Reply from Denby Pottery
Thank you for your 5 star review, we take pride in being able to say that Denby is a gift that is made to last, thank you for your support during this time.
Great quality products that look good…
Great quality products that look good and last for years.
19 March 2026
Reply from Denby Pottery
Thank you for your 5 star review!
Absolutely 5 stars
Absolutely 5 stars. 5 star products and 5 star customer service. As a clumsy person who regularly broke plates, cups etc I decided when looking for new plates that as I was paying £1 a plate and buying new because even miss matched I didn't have enough for guests I may as well pay £2 each for the on sale set of 4 side plates, my friends more excited to see what plates I had than what food they were getting were informed if these lasted more than 3 weeks I would buy a whole dinner service that was in 2013 and I still have those plates and a dinner service and pasta bowls. My latest purchase is 4 rice bowls and a mug for my hot chocolate that I purchased 3 days before I heard that they had gone into liquidation I had quite a few emails saying they would fulfill the order but didn't know if I would receive the order and they arrived today and I am very pleased with them. I hope they continue as their products are super strong and not something you continually need to replace.
27 March 2026
Reply from Denby Pottery
Thank you for your review and kinds words about the durability of Denby - they really are made to last! We're currently in administration and really do appreciate all the support. Thank you for your patience as we have had some order delays due to the sudden high demand.
Simply the most robust tableware ever
Simply the most robust tableware ever. Superb quality and a great choice of colours and styles
8 April 2026
Reply from Denby Pottery
Thank you for your 5 star review, we take pride in our durable and top quality ceramics.
Order hasn't been received yet
Not sure why I've been sent this review request, I haven't received my order yet. Maybe send me another one when it's been delivered!
9 April 2026
Reply from Denby Pottery
Thank you for your review. We're really sorry for the delay, our current dispatch lead times are 2-3 weeks from order date, just following the overwhelming support we've had from customers. We're so sorry your order hasn't yet arrived with you, once your order is on the way we'll let you know and the courier will reach out directly with your tracking details. We're also very sorry for the premature review request.
Ordered two oven dishes
Ordered two oven dishes. Kept informed about my order each stage until delivery. Very pleased with the dishes and would recommend
27 March 2026
Reply from Denby Pottery
Thank you for your 5 star review, we're glad you like your oven dishes!
Great product
Great product.
We were only given 1 hours notice of delivery. Luckily we were able to change this for a time when we were home. The outer box arrived badly damaged but luckily the bowls were not damaged as they had been well packaged inside bubble wrap.
26 March 2026
Reply from Denby Pottery
We're glad you like the product. We appreciate your feedback regarding the short delivery notice and the damaged outer box. We'll review our delivery process and packaging to prevent this from happening again.
Purchased items with a value of £150
Purchased items with a value of £150, never received them.
5 April 2026
Reply from Denby Pottery
Thank you for your review. We're really sorry for the delay, our current dispatch lead times are 2-3 weeks from order date, just following the overwhelming support we've had from customers, following the administration notice. We're so sorry your order hasn't yet arrived with you, once your order is on the way we'll let you know and the courier will reach out directly with your tracking details. We're also very sorry for the premature review request.
I have bought a few Denby items over…
I have bought a few Denby items over the last couple of years and have always been so pleased with everything I have bought, my recent one was a mug for my friends birthday as I know like me she loves Denby products, thank you Jeanette
27 March 2026
Reply from Denby Pottery
Hi Jeanette, thank you for your review and kinds words - it really means a lot at this time. Thank you for the support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.