Demijohn Reviews 

394
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and the delicious products, noting that exploring the shop or shopping online is always a wonderful treat. Consumers also appreciate the impressively fast delivery, beautiful packaging, and smooth ordering process, which makes finding and sending wonderful gifts effortless. However, some people mentioned that they had to unwrap the packaging to identify the contents and that the writing on the bottles sometimes rubbed off. A few consumers noted that minor packing issues occasionally occurred, leading to smudged labels.

What people talk about most

Product

People report positive experiences with product, highlighting the incredible quality and delicious taste of... See more

Quality

Consumers find quality to be exceptional, praising the delicious taste and original flavours of the vinegars,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their warm welcome and helpful... See more

Delivery service

Customers had positive experiences with delivery service, consistently noting speedy shipments that arrived... See more

Order

Reviewers mention positive feedback about order, consistently highlighting a smooth and efficient online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A close family member recommended we speak to the Demijohn team about getting wedding favours for our big day. I'm glad we did as I couldn't have asked for better. Angus was so friendly and helpful ri... See more

Rated 5 out of 5 stars

This is a very friendly, excellent little shop selling wonderfully flavoured balsamic vinegars, gin and whisky.The staff member who served me was extremely helpful. There are a selection of beautiful... See more

Company replied

Rated 5 out of 5 stars

Sent 5 varying size bottles back for different refills. Received a phone call from within days to confirm receipt, all requests were in stock and payment taken. Then had a chance for a lovely... See more

Rated 5 out of 5 stars

Having been able to sample as many of the various vinegars and alcohols that we wanted to and therefore been able to choose the ones we wanted to buy. Also having Angus there telling us all about Demi... See more


Company details

  1. Alcohol Store
  2. Corporate Gift Supplier
  3. Food Products Supplier
  4. Gift Shop
  5. Gourmet Grocery Store

Written by the company

Demijohn was founded in Edinburgh in 2004 as the World's first liquid deli and is still family run. We mail order our uniquely quirky range of over 70 food and drink products in refillable glass bottles. From Scotch Whisky, Sloe Gin and alcohol-free drinks, to first class Extra Virgin Olive Oils and Balsamic Vinegars, we have many delicious edible treats in our cupboard. Our personalised, eco-friendly products and packaging also make beautiful sustainable gifts for birthdays, weddings and Christmas.


Contact info

4.9

Excellent

TrustScore 5 out of 5

394 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(394)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant little company

Brilliant little company! The balsamic vinegar that we ordered is divine. We were recommended to try Demijohn at the Good food show by our laithwaites tasting teacher- and what a recommendation it was! The staff at the show were knowledgeable and friendly and so very helpful. We bought 2 vinegars and some of the alcohol too. It is beautifully presented in high quality bottles and I have them displayed out on my kitchen worktop as they are so lovely. Will definitely order from Demijohn again and I have recommended them to all my family and friends.

28 November 2024
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Reply from Demijohn

Dear Ms Handy. Thank you so much for your kind words.

Great to have met you at the Winter Good Food Show. We hope you can make it Scotland to see us one day in action at Glenlair Steading!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Incredible personal service ~ including…

Incredible personal service ~ including a phone call to check I’d got my order right (which I hadn’t!) Fast delivery ~ all meticulously packed 👍 A wonderful and imaginative range of products to choose from ~ I shall definitely be ordering from Demijohn frequently in the future !

4 December 2024
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Reply from Demijohn

Dear Mrs Flinders, thank you so much for your kind words and order.

Looking foward to hearing from you again soon!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Great choice of products

Great choice of products
Excellent service
Good value for money

4 December 2024
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Reply from Demijohn

Dear Mrs Leslie, thank you so much for your kind words and order.

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Lovely product

Lovely product - cordials
I bought a selection of cordials an dad I am enjoying them all.

4 December 2024
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Reply from Demijohn

Dear Lesley, thank you so much for your kind words and order.

So glad the cordials were a hit!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Excellent customer service to ensure my…

Excellent customer service to ensure my order arrived on time. Would highly recommend as a company to use.

27 November 2024
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Reply from Demijohn

Dear Debbie, thank you so much for your kind words and order.

We cannot wait to hear from you again!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Happy Customer

Splendid stuff, superior service

29 November 2024
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Reply from Demijohn

Dear George, thank you so much for your kind words and order.

Looking forward to you all coming to see us at Glenlair Steading in 2025!!

Best wishes for from us all, Angus

Rated 5 out of 5 stars

Excellent

Excellent, friendly service for a great product. I’d highly recommend them

28 November 2024
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Reply from Demijohn

Dear Carol, thank you so much for your kind words and order.

We cannot wait to hear from you again!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Highly recommend

My recent order required email communication with the company. This was handled promptly, efficiently and courteously. As with previous orders all the items were beautifully wrapped and packaged extremely well. The order was delivered well within the required time frame.
I would recommend Demijohn not only for their delicious products but also for their customer service which cannot be faulted.

26 November 2024
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Reply from Demijohn

Dear Lorraine, thank you so much for your kind words and order.

We cannot wait to hear from you again!

Best wishes for 2025 from us all, Angus

Rated 5 out of 5 stars

Always a pleasure to order from…

Always a pleasure to order from Demijohn - excellent products, excellent service, swift and thoughtfully packaged delivery.

25 November 2024
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Reply from Demijohn

Dear Hannah. Thank you so much for your latest order and kind words. They are both much appreciated.

We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

Fantastic flavours and speedy delivery

Fantastic flavours and speedy delivery. I like all the bottle designs and the information online about where the drinks come from and suggestions on how to mix and pair the drinks.

25 November 2024
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Reply from Demijohn

Thank you so much for your order and enthusatic and very kind words.

We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

Lovely products and great service as…

Lovely products and great service as always

14 November 2024
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Reply from Demijohn

Thank you so much for your latest order and kind words.

We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

Products and service always great

Products and service always great. Highly recommend

14 November 2024
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Reply from Demijohn

Dear Stephen and Nina. Thank you so much for your order and kind words.

We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

As a many times returning customer I…

As a many times returning customer I like the products and the service is always excellent. Simple ordering and fast delivery.

13 November 2024
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Reply from Demijohn

Dear Paul. Thank you so much for your latest order and kind words. Both are much appreciated.

We look forward to hearing from you again already!!

Best wishes, Angus

Rated 5 out of 5 stars

It was very thoughtful of one of your…

It was very thoughtful of one of your team to ring me to ask what I would like to swop as one of the items I had ordered was unavailable/sold out. It arrived very well packed.

4 November 2024
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Reply from Demijohn

Dear Ms Hansen, thank you so much for your order and kind words.

So glad it all arrived safely. We look forward to hearing from you again soon.

Best wishes, Angus

Rated 5 out of 5 stars

A lovely find.

The service was enthusiastic and personal. I was there with a friend who is a well known customer, and she was welcomed back like one of the family. The shop is tiny but packed full of goodies for food lovers. Good luck to the enterprise and to quote Arny: 'I'll be back.'

28 October 2024
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Reply from Demijohn

Dear Mr Aikman.
Thank you so much for visiting our store in Glenlair Steading and your enthusiastic words. It was wonderful to entertain you for a few moments.

We look forward to your return in the near future!

Best wishes, Angus

Rated 5 out of 5 stars

Fabulous packed as always

Fabulous packed as always, speedy delivery, can’t wait to give some as gifts & other for us to enjoy over the festive season
Thank you 🎄

17 October 2024
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Reply from Demijohn

Dear Mel. Thank you so much for another fabulous order and kind review.

Have a wonderful Christmas.

Best wishes, Angus

Rated 5 out of 5 stars

A HAPPY DAY!

Your response was both cheerful and prompt, and I was delighted with it!

15 October 2024
Demijohn logo

Reply from Demijohn

Dear William, thank you so much for your kind words and order, both are much appreciated. Best wishes, Angus

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