I placed an order on 9th April and have not received the goods yet. Have had an email on 28th April (8 says ago) suggesting the order is 'on its way' but no sign. Have sent 2 x emails to Customer Serv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sample tiles were a complete tile, when I was expecting a small sample cut from a whole tile. Tiles were wrapped in bubble wrap for extra protection/ stop them from rubbing against each other during t... See more
Company replied
Padraig was extremely obliging and helped get a matching shower tray when Porcelanosa let us down. We've ended up with a more substantial product that matches the colour of the floor and wall tiles... See more
Company replied
Fool that I am didn’t order enough tiles, but Deluxe Bathrooms have a minimum four box order. Spoke to one of their guys and turns out, it’s an Irish company who have to ship all tiles over to the U.K... See more
Company replied
Company details
Written by the company
We are UK's premier online bathroom & tile retailer, where you can buy the latest modern and traditional style bathroom products and exclusive tiles at the best prices and have the goods conveniently delivered directly to your home. Take a look at our bathrooms and tiles at www.deluxebathrooms.co.uk
Contact info
United Kingdom
- deluxebathrooms.co.uk
3.9
Great
22 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Missing items
They have been more than good with me my items didn’t arrive but guy there was good with me and refund me
20 April 2026
Unprompted review
Reply from Deluxe Bathrooms and Tiling Solutions
Hi Glenn, thank you for the 5 star review! We’re really sorry some items didn’t arrive, but we’re glad our team was able to look after you and resolve it with a refund. We truly appreciate your understanding.
I placed an order on 9th April and have…
I placed an order on 9th April and have not received the goods yet. Have had an email on 28th April (8 says ago) suggesting the order is 'on its way' but no sign. Have sent 2 x emails to Customer Service address requesting an update but no response. Not satisfactory and am guessing will have to contact credit card company for charge-back hoping they will be able to sort.
28 April 2026
Reply from Deluxe Bathrooms and Tiling Solutions
Hi David, We hope you’re well. We wanted to update you regarding your recent order. It was originally shipped on the 28th of April, but after tracking it, we’ve found that it appears to have been lost with Parcel Force.
To resolve this as quickly as possible, we are resending the items. They will be dispatched shortly, and all going well, you should receive them by Monday or Tuesday. We’re very sorry for the inconvenience caused and appreciate your patience while we sort this out.
The tiles are beautiful and the service…
The tiles are beautiful and the service when I needed extra tiles was above and beyond
19 March 2026
Reply from Deluxe Bathrooms and Tiling Solutions
Thank you Natalie for your lovely review! We’re delighted to hear you love the tiles and that our team could go above and beyond to help with the additional tiles. Thank you for choosing Deluxe Bathrooms!
Tiles are great quality
Tiles are great quality - were ordered and delivered to times given. Two arrived broken and were replaced promptly.
24 February 2026
Reply from Deluxe Bathrooms and Tiling Solutions
Thank you for your lovely review! We’re delighted you were happy with the quality of the tiles and delivery. While damage can occasionally occur during transit with the courier, we’re sorry this affected part of your order and are pleased we could replace it promptly. Thank you for choosing Deluxe Bathrooms!
Good response and resolution
I can confirm that I have received response from the Deluxe team when there was a troubleshooting and a resolution offered.
I am extremely happy with the response!! Thanks, Emma!!!
22 January 2026
Reply from Deluxe Bathrooms and Tiling Solutions
Hi Janet, Thank you for the 5-star review! We’re delighted to hear you were happy with the response and resolution, and that Emma was able to help. We really appreciate your feedback and your patience throughout.
Good tiles, poor customer service …
Tiles are beautiful and look stunning but delivered very poorly on a opened pallet and damaged ,all cardboard protective layers wet and falling off, and looked like hit with a pallet truck, I emailed within 24 hours to report and no response, I had to phone and spoke to a representative to be told nothing to be done before Christmas, asked to email again and no reply, left with a unfinished bathroom for Christmas😡
10 December 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Hi David, We’re very sorry to hear about your experience and sincerely apologise for the inconvenience. We’re glad you were happy with the tiles. Our customer service team was closed over the Christmas period, which led to delayed responses. Please be assured we are now reviewing this matter and our customer support will be in touch with you.
Thank you for your patience, and again, our apologies for the frustration caused.
The order is as expected
The order is as expected. No damage to the mirror and looks good thank you. Merry xmas
10 December 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Thank you Arthur for the 5 star review! We’re delighted to hear everything arrived as expected and that you’re happy with the mirror. We look forward to serving you again in the future!
Very helpful team who respond quickly…
Very helpful team who respond quickly to emails and phone calls. Delivery team very helpful too as I live in an unusual setting.
10 December 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Thank you Jane for the 5 star review! We’re delighted to hear our team was helpful and responsive, and that our delivery team could assist with your location. We look forward to serving you again in the future.
I was in communication with Jack
I was in communication with Jack, he was brilliant, friendly, professional, knowledgeable and fast with his communication. Jack had the shower tray added to the UK site so I could order it. Thank you Jack
24 November 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Thankyou Donna for the 5 star review! We’re delighted to hear that Jack was so helpful, friendly, and quick in assisting you.
We look forward to serving you again in future!
Reply from Deluxe Bathrooms and Tiling Solutions
Thank you Paul for the 5-star review! We’re delighted to hear you were happy with our communication and delivery time.
We placed a order on the 4th October…
We placed a order on the 4th October that wasn’t delivered until the 20th November . We had to chase for updates and when it was eventually confirmed that some of the items were out of stock, felt it rested on us to find a solution so that we could move forward with our project. I asked to raise a complaint over the phone and was told to email - I am yet to hear back.
17 November 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Hi Catherine, we sincerely apologise for the inconvenience caused. Unfortunately, several of the items you ordered went out of stock during the Burlington sale, and we were waiting on a stock replenishment from the supplier.
This resulted in delays that were longer than expected. Thank you for bringing this to our attention, we’re reviewing our communication procedures to ensure situations like this are handled more proactively in the future.
Goods delivered but took nearly 3 weeks…
Goods delivered but took nearly 3 weeks and had to chase for delivery date
5 November 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Thank you Niel for the review. We’re glad to hear your goods arrived, but we’re sorry for the delay.
We truly appreciate your feedback and will work to improve our delivery communication.
Customer service is poor
Customer service was not the best. It was hard to find the contact details and unhelpful member of the staff who was not willing to help. Delivery takes too long and to get the delivery details you need to go to three different places on their website instead of to be at the point of sale. Very misleading.
29 October 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Hi Tanya, we’re sorry to hear about your recent experience you had with us.
Due to the ongoing Crosswater sale, we were waiting for a stock replenishment from the supplier, which unfortunately caused additional delays.
Thank you for bringing this to our attention and giving us a chance to do better.
Reply from Deluxe Bathrooms and Tiling Solutions
Thankyou Christopher for the 5-star review! We’re delighted to hear you are happy with the product and delivery.
We hope to serve you again soon!
Granlusso bath purchase
amazing service and amazing product - absolutely thrilled with my purchase :-)
17 September 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Than you Gemma for the 5 star review! We’re delighted to hear that you’re thrilled with the Granlusso bath and that you had such a great experience with our service.
We look forward to helping you again in the future!
Fool that I am…
Fool that I am didn’t order enough tiles, but Deluxe Bathrooms have a minimum four box order. Spoke to one of their guys and turns out, it’s an Irish company who have to ship all tiles over to the U.K. by pallet (hence minimum order). He sorted me out with just paying for a courier, which was much more reasonable. Lovely tiles too
22 September 2025
Unprompted review
Reply from Deluxe Bathrooms and Tiling Solutions
Thank you Tom, for the 5 star review! We’re glad we could help sort the order and that you’re happy with your tiles. We appreciate your understanding of our shipping requirements and your kind words about our team.
We look forward to serving you again in future!
Great service and product
Padraig was extremely obliging and helped get a matching shower tray when Porcelanosa let us down. We've ended up with a more substantial product that matches the colour of the floor and wall tiles and also that cost £200 less. It also arrived in Edinburgh in good time and well packaged. Well done and thank you!
3 September 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Thank you so much for the 5 star review! We’re delighted to hear that Padraig was able to step in and help you find the perfect matching shower tray.
We truly appreciate your support and look forward to assisting you again in the future!
My samples did not arrive .
My samples did not arrive .
No delivery was attempted or card left .
25 August 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Hi Sonya,
Thank you for letting us know, and I’m so sorry to hear that your samples haven’t arrived yet.
We’ve carefully looked into this for you and can confirm that multiple delivery attempts were made. However, as you mentioned, there are several properties nearby with very similar names, which may explain the difficulty the courier had in locating your address. It also seems that the delivery card may have been left at one of these nearby properties.
You can still collect your parcel directly from the post office using just your name and ID, the card is not required. You can also continue to monitor your order using the tracking details we’ve provided.
We truly apologise for the inconvenience and really appreciate you bringing this to our attention so we can put things right.
Not sure if I’d order from this company again ..,..
The items we ordered were lovely but there was a longer wait than stated on the website. Customer service weren’t particularly friendly and the courier service weren’t brilliant either, scraping our drive as they moved the pallet.
17 July 2025
Reply from Deluxe Bathrooms and Tiling Solutions
Thank you Sara for your feedback, and we’re glad to hear you were happy with the products themselves.
We’re sorry to hear that the delivery took longer than expected. We’re currently upgrading our systems, this may have caused unexpected disruptions in our usual delivery timelines, and we sincerely apologise for the inconvenience.
We really appreciate your comments, and we hope to have the opportunity to provide you with a smoother experience next time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.