De'Longhi Reviews 23,658

Very satisfied with DeLonghi support in Canada. My Braun Multiquick 9118XL chopper gearbox cover stopped working. I contacted support, they responded very quickly and replaced the product completely. They sent the package very quickly. I am very satisfied with their work, they did everything so quickly and professionally that I didn't even notice this problem. They were in touch all the time and answered all my questions, taking care of me as a buyer. I use a blender and a food processor with a warranty. DeLonghi company cares about their customers and is responsible for the quality of their products.

Fully automated is never hot enough on milk drinks.

Frother wands are obnoxiously loud!!!

I tried 3 different models

Honestly, the worst and most frustrating customer service I have ever worked with.

I have had a Delonghi Specialista Maestro machine for the last 3 years which keeps breaking every de-scaling cycle (every 6 months or so). It was no problems just the warranty cycle however as soon as it's over and the same problem persists, it's a nightmare.

The customer service team don't listen to you, consistently provide differing advice and then when you get agreement for it to be examined for a root cause analysis of the persistent issue, they quote you for £95 for a repair which they cannot detail A) what the core issue is, B) what the fix will be or C) what can be done to avoid/fix in the future.

I have an ongoing conversation with Delonghi on this (6 months plus) and has truly been a horrible affair. At this point, knowing it'll be an ongoing issue with the machine, it's more cost effective to buy a new Sage machine than pay for a bogus/fraudulent repair evert 6 months.

I ordered a Magnifica S Smart Automatic bean to cup coffee machine - Titanium Black on 23 May. The stated delivery time was 3 working days.

This was be a present for a birthday on 3 June.

The product had not been delivered after 3 working days so I contacted customer services by message. I received a reply saying that the delivery had been ’slightly’ delayed.

I waited a couple of more days and then rang customer services. I was given the same information and told that my enquiry would be escalated to ‘a higher team’. I asked to speak with ’the higher team’ directly and was told this was not possible. I was then told that if I persisted the enquiry would not be escalated and the call terminated.

This response is generic, vague and equivocal. It constitutes very poor customer service.

I notice on Trust Pilot that other customers have received the same response.

I found an email address for the Kenwood CEO and sent a complaint. The email failed delivery.

I bought a portable air conditioner from Argos just 1 year and 10 months ago, and it completely stopped working last week. Since then, I’ve been going back and forth between Argos and DeLonghi, wasting my time repeating the same thing over and over again. Argos keeps telling me to contact DeLonghi, while DeLonghi keeps telling me to go back to Argos. It’s honestly ridiculous that neither company is willing to take responsibility when the product clearly came with a manufacturer’s 2-year guarantee. I should not have to chase two companies around just to get support for a product that is still under warranty.

★★☆☆☆

The coffee machine itself was good while it worked, but the after-sales service has been extremely disappointing.

I've been without my machine for nearly three months, returned it over 20 days ago, and I'm still waiting for my refund. Communication has been poor, timelines keep moving, and every update seems to bring another delay.

A premium product cost should come with premium customer service. Unfortunately, that has not been my experience.

Wish I was brand ambassador Brad Pitt, maybe then I’d get an answer!

I’ve been stuck in De'Longhi UK’s customer service loop for weeks, and it got me wondering: if Brad Pitt’s coffee machine started pooling water all over his kitchen counter, would he have to deal with this nightmare? Would his emails bounce back from unmonitored mailboxes? Would he get stuck on a useless web chat that goes nowhere? I highly doubt it. He’d probably have a shiny new replacement hand-delivered to his door.
Unfortunately, for those of us who actually pay out of our own pockets, the reality is very different. My machine has developed a major internal leak for the second time. It was already sent away once for this exact issue under repair reference 6511935. They kept me completely in the dark about what they actually fixed back then, ignoring my repeated emails asking for a service report.
It wasn't until I had to lodge a brand-new complaint (Ticket: 7739008 )this year because the leak returned that an agent named Wan finally told me they had replaced a valve. But because the main warranty has now run out, Wan says I have to fork out £190 to get it looked at again.
It is a joke to expect a customer to pay nearly 40% of the machine’s purchase price to fix a part that your own engineers couldn't even make last a single year (especially when your website claims repair parts have a 1-year guarantee!).
De'Longhi can spend millions on Hollywood actors to look sleek on TV, but when it comes to basic product durability and helping real customers, the service is a total failure.

Absolutely Avoid!!!

Ordered a coffee machine a week ago tomorrow. Website states delivery within 1-3 working days and I still have not received it. Received an email 2 days ago simply saying there's been a delay in processing my order, no other details. I have called the customer help line on 3 occasions, 2 of which I was on hold for 30 minutes, only to be told they can't see any information other than that I placed the order. A ticket was raised internally with another department 2 days ago and I have still been given no further information! Who knows if I will even get the product I ordered. Very disappointed in the service and the lack of information held by the helpline staff

Diabolical. Bought a magnifica evo coffee machine from this company. Bought it back to the retailer, due to a faulty miik carafe and got a replacement machine from the retailer (curry’s). Same problem a week later. I have been waiting 4 months for a replacement milk carafe from Delonghi. You cannot speak to anybody in head office (big red flag). This machine should be on a product recall as they’ve had so many identical problems, they’ve got an indefinite shortage of milk carafes. Customer service are unprofessional, misleading, condescending and nobody gives a toss once they have your money. Got a refund from Curry’s in the end and will never buy a delonghi product again. I was told they do not have a printer in their office to put replies in writing! Also, they do not answer emails. Really do not give this company your money.

I bought an Eletta Explore coffee machine 3 years ago. The wand and carafe started not working within a year meaning you can only make one coffee before it all has to be washed out. When I call delonghi I have to spend another £61.95 on a new whole carafe which I only need the top part, which by the way you cannot clean as it is a sealed unit. The machine cost originally over £600. Do not buy these machines as their life for working correctly even it you wash them correctly is only about a year.

I placed order and it has completely vanished. I have received absolutely no dispatch confirmation, updates, or tracking details.

Trying to get information out of De'Longhi is a nightmare. I used the online chat, but the agents refused to answer basic questions and abruptly terminated the chat while I was still typing. I then spent over 1.5 hours on hold waiting for phone support. When I finally got through, the agent curtly told me the issue was "escalated," refused to give me any actual details or tracking, and hung up on me.

As a consumer, I am legally entitled to know where my paid-for goods are. Being ignored, stonewalled, and repeatedly disconnected by customer service staff is entirely unacceptable. I would avoid buying directly from their website.

Rang customer support for a warranty issue, waiting 30+ mins to get through. The call lasted 2 minutes, I was told to return to retailer as within 30 days of purchase. The rep stated that warranty is solely handled by the retailer (Amazon). Then terminated the call on me whilst I was explaining my situation and how I wanted to go through warranty due to the product being out of stock everywhere.

Do not buy anything from this company, I purchased 2 very expensive coffee machines from delonghi over the past 18 months. First machine broke within 30 days of using, sent it back and after a small period of time was told that this machine has been discontinued and offered my money back, like most big purchased this was bought in Black Friday so lost money on replacements. 2nd coffee machine has been great up to a month ago, phones to be picked up to get repaired and was told 7 to 10 days to be fixed. Guess what, still waiting for it to come back after 3 weeks. I have been chasing every week with no response from delonghi after promising every time they would get back to me.
Long and sort of it, the customer service is the worse I’ve had to deal with in my life.

I will never buy anything from De’Longhi again. Their customer service and repair support are absolutely terrible.

I needed my coffee machine repaired and tried calling them for over a week. Every time I waited on hold for around 20 minutes, and nobody answered. Eventually I was lucky enough to get through to someone. After I explained the issue, the representative sent me an email asking for detailed information about the machine and the fault.

I replied immediately with everything they requested, but after that they completely ignored me. I sent several follow-up emails and never received a single response.

Afterwards I checked online reviews to see if I was just unlucky, but it turns out many other customers have had even worse experience with their repair service. Honestly, I thank God I didn’t end up using their service after reading those reviews.

AVOID THIS COMPANY!!!!
Update for your records: the ticket number is 7775601.

However, as I do not want to risk receiving my coffee machine back with missing parts, being repaired inadequately, or even receiving a different machine so I have decided not to proceed with your assistance any further.

The reviews I have read have effectively discouraged me from doing so. In addition, De'Longhi finally responded to my emails only one day after I posted a negative review, which clearly suggests that customer concerns receive attention only when they become public. This has further reduced my confidence in the quality of your customer service and the way customer issues are handled.

Given these circumstances, I no longer feel comfortable entrusting my coffee machine to your service process.
P.S. I have been a loyal customer of De'Longhi for many years and have purchased three coffee machines from your company. Given my long-standing loyalty to the brand, I am particularly disappointed by this experience.

If De'Longhi is willing to offer a reasonable resolution, such as replacing my current machine with a new one, I would be prepared to reconsider my position, including updating or removing my review and considering De'Longhi products again in the future. I believe this would be a fair way to restore my confidence in the brand and demonstrate that customer loyalty is genuinely valued.

There are really no words for how bad the customer service from this company is. I had a machine that was working fine, producing good coffee when it suddenly stopped after 2500 cups and flashed up a fault that meant no more coffee for me. I had to send it back at my own packaging expense and they had it for almost a month without comment. After i received it back the milk carafe doesn’t work so still no coffee for me. They will probably want the machine back now but i reckon the local tip is a better option for my mental health. Avoid these machines at all cost. They are good when they work but if they fail you are in a world of pain that nobody needs.

So after being a loyal Delonghi customer and the proud owner of the old magnifica S for 11 years. I always rated their performance and reliability. So after it developed a fault I paid £170 for a repair, which lasted 3 months. After which they offered to look again but if they decided it wasn't anything to do with the repair that had already been carried out I'd have to pay again or pay to return my broken machine. So I decided to cut the fat and buy a brand new Delonghi Magnifica evo....which has now lasted a remarkable 10 days before breaking. So after waiting 40minutes to get through I finally did and they will pick up the broken one and send a new one...atleast thats what the customer service said. But the email I recieved the first one says its a repair for someone called Rosalind, he apologised and sent it again with my name and it still says its a repair on the email.

Im that close to simply requesting a refund and ditching Delonghi altogether. No apology, not even oh sorry we will send you a couple of cups for free.which is a shame as they've supplied alot in my kitchen over 10years.i will update on what happens.

I placed an order on 20 May 2026 for a coffee machine via the Delonghi website, as I thought the service would be better- boy was I wrong. I wish I had checked the reviews, I never would’ve ordered a Delonghi machine.

The website states that delivery is within 1-3 days. It has been almost a week, and I still have not heard anything from Delonghi. The item is still not despatched, but they have taken the money from my account.

I spoke with customer services via live chat several times. They are completely incompetent. I placed my order on 20 May, email confirmation shows this, as does my PayPal and bank account. The customer services agent was adamant the order was placed on 22 May- this is absolutely absurd. How can their agents not know accurate information about the orders placed? This has never happened with any other retailer I’ve dealt with. It is shocking that such a big company has such terrible service. Customer services have also said the item would allegedly arrive today, but they have no tracking number. How is that even possible? The item obviously has not been shipped, as I didn’t receive a despatched email. All very suspect.

I am currently waiting on the line to speak to someone via telephone. I’ve been waiting for 40 mins. I don’t know if anyone will answer at this point.

I would like to know if I can just cancel my order at this stage, as the negative reviews on this platform are very concerning. I thought Delonghi was a reputable company, but I am mistaken.

We have a Delonghi magnifica coffee machine and after a ferw weeks the auto milk frother became intermittant until eventually it stopped altogether despite all cleaning carried out etc. We contacted delonghi and eventually they agreed to collect the machine and repair it. This was done quickly and efficiently, machine was back in less than a week despite it being a bank holiday. HOWEVER, it was not our original machine. It had the same serial number but NOT the same label. I had a photo of the original machine and label and they are NOT the same. The machine they returned is absolutely filthy!! the one we sent back was spotless, no buildup of coffee or milk residue anywhere. The one we have now looks like it has been used for months and never cleaned. It also has lots of scratches and wear. I will attempt to contact them again and find out how they justify this. Is this not fraudulent behavior? Sending someone a machine and making out it is the original when it is not? having someone elses dirt and grime on it!! Disgusting. If I wanted a second hand machine I would have purchased one from fleaBay.

Also I have no idea if this machine works or not because I have no desire to try it as it is NOT my machine.

I bought a De’Longhi coffee machine at the end of November 2025 and it has never worked properly. The milk frother constantly loses pressure, meaning the milk barely froths at all. I first contacted De’Longhi for repairs in January and since then the machine has been sent back FOUR separate times. Every single time it has been returned with exactly the same issue still unresolved.

Despite this ongoing fault and the amount of time without a properly functioning machine, De’Longhi still refuse to refund me. The whole process has been incredibly frustrating. Each repair meant I had to stay home for collections and deliveries, rearranging my time over and over again, only for nothing to actually be fixed.

I’m now left out of pocket with a machine that has never functioned correctly from the start. Extremely disappointing customer service and aftercare. Absolutely would not recommend buying from De’Longhi based on my experience.