Deliveroo Reviews 

Don't receive order and they refuse to refund.
Extremely rude and make up lies that your order is on its way!
Avoid these fraudsters at all cost.

Terrible. I ordered pizza which ce half an hour late and stone cold. Drover just shrugged. That was that. awful

I had a fraudulent transaction on Sunday night, theft from my account from someone a long way from where I live, alerted to me by my bank.
I have been in touch with their awful excuse of a customer service team, promised some “investigation” and lo and behold, silence.
What makes it worse is that I expected a half decent Trustpilot review page, but I’m afraid my 1 star review will be lost in the hundreds of others.
Poor, poor show.
Disappointing to say the least.

Shocking customer service . They took 3 months subscription from me when I never applied for it ! Ignored my emails .
I will never use them again .

I am NEVER using deliveroo again.

The last straw for me. I ordered some items I was short on from a supermarket and they gave me meat with a one day shelf life and refused to refund me even though it was bad!!

I have had numerous issues and I stopped using deliveroo because of this, but I really needed some items. I used them again at my own stupidity, I could actually kick myself.

Other problems I have had is the fact I have never recieved an order warm when buying takeout. I don't buy takeout to have to heat it up in the oven. Missing and spilled items etc which are never refunded.

I was offered drugs from a driver along with his number. I reported this as I felt unsafe and I literally saw him still working and he came to my house again on a different order. So unsafe!

Just all round poor. The fact they have 85% poor speaks volumes. I hope a more reliable service becomes available in the future because the concept is very useful but this company is a joke.

Always overpriced and when things go wrong (such as spillages and items missing) they could not care less. They think giving you Deliveroo credit for items not received is a good solution. Customer service is non existent here.

First time ive used them. Used a discount voucher. Nearly an hour late, cold chips, not nice. Went on live chat no one got back to me. Had to ring the resturant direct, who were very apologetic. First will be the last time, going by other reviews I have read, It WILL be the last time.

2nd time I’ve ordered a KFC through Deliveroo and the second time items I’ve paid for haven’t been delivered. They offered a credit for missing items but that left one of us with no meal

My order delivered on time, in fact a few minutes earlier than i expected. I received my order and opened the box, everything were in an excellent condition, nothing was fault. The food from 144 on the hill restaurant was amazing and still warm upon of the arrival. Excellent costumer service

Four out of 10 times the food was not delivered although the driver claimed it was delivered on the app.

When you call customer service there is a good chance they hang up on you hence you have to continue calling them and explaining what happened every time. Once they address your query, all they can offer is to place the order again, which means waiting for another 50min for your food! Ridiculous.

I hope the driver at least eats/gives the food to someone and they do not bin £63 worth it of food!

Avoid them. Either go and collect yourselves or use Uber. They are not worth it the hassle.

Terrible!! Don't use them, they are not up to date with their restaurant data, told me I was ordering from a restaurant 4 miles away restaurant called and told me they were actually 8 miles away and did I want to contribute to the delivery which was free over a certain value!!! Ordered at 6.20pm, it's now 7.45 and still waiting even though app shows delivery at 7.10. I will be deleting the app and sticking to Just Eat in future!!

This is the worst service I have ever received
I placed an order for KFC and then received a text message from deliveroo saying that KFC had rejected my order, but I Won't be charged
But I have been charged I contacted deliveroo and I have to wait upto 72 bloody hours for a refund even though they had messaged me saying I won't be charged
I am very disappointed with this service it is terrible.

Disgusting thieves!!
Lies that they delivered
BURGER and LOBSTER too
My hard earned cash gone because the company are rubbish and so are their drivers!!

A PROFIT MONGERING COMPANY only interested in how much service charge they can make out of the customer and the restaurant. AVOID at all costs, because it WILL Cost you !!!

Utter rubbish. Order that was supposed to take 25 mins arrived after 2 hours. Everything was cold and inedible.

i AM A NHS STAFF MEMBER WHO WAS TOLD TO CREATE AN ACCOUNT WITH MY NHS.NET EMAIL TO BE ELIGIBLE FOR A FREE MEAL. I DONE SO. TO BE TOLD THEY ARE NOT OFFERING FREE MEALS...
ON THE SITE THEY HAVE A 'DONATE TO NHS' FUNDRAISER GOING ON. AND THE 'DESCRIPTION SAYS 'Deliveroo is fundraising to help bring free meals to incredible NHS workers. To support sending free meals please donate below.'

SO IN OTHER WORDS THEY ARE TAKING THE DONATIONS AND KEEPING THEM! THEY OFFERED ME A £5 VOUCHER FOR FALSE ADVERTISEMENT!

THEY ARE TAKING DONATIONS FOR NHS HARD WORKING STAFF AND PUTTING IT INTO THEIR POCKET.

THE MANAGER COULDNT EXPLAIN WHY THIS DONATION OPTION WAS STILL AVAILABLE
GOOGLE: Supporting the NHS - The City

AND YOU WILL FIND THE FUNDRAISER

ITS FRAUD! AND IT'S NOT ACCEPTABLE

The drivers keep stealing our drinks its getting beyond a joke, never using them again

Used deliveroo for the first time after reading that new customers get £10 off so we placed the order and expected the £10 to be deducted at payment but it wasn't. We are left feeling mislead and ripped off so complained to be told that after 4 orders you get £10 . Wont be using them again

Do not use these scammers, vote with your feet, walk away and hopefully the public will ensure these lying txats will go bust.
No delivery, no communication, happy to take your order even if they can not delivery, look at the reviews over 90% of reviews not happy GO BUST your a disgrace!

Superb meal from BAW Cafe in Mill Hill. Food was wonderful, delivery service very good and to top it all they left us a small gift to acknowledge the hard work of teachers!