Deliverback logo
Visit website

Deliverback Reviews 802

•
TrustScore 3.5 out of 5

3.4

Software Company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the service to be efficient and quick, with items often returned safely and within a few days. People appreciated the company's involvement in coordinating with hotels, transporters, and delivery services, making the process of retrieving forgotten items much smoother. Several users highlighted the ease of use and the helpfulness of the company in navigating complex situations like customs or contacting lost and found offices. However, some people were dissatisfied with the service, citing issues with delivery and communication. A few customers reported that their items arrived damaged or were lost, and some experienced significant delays with parcels stuck in transit due to unfiled customs forms. There were also complaints about a lack of international support, unresponsiveness to calls and emails, and instances where the company allegedly failed to locate items despite prior confirmation from hotels or airports.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. While some customers praise the quick and... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the efficiency and reliability, noting... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers report receiving their... See more

Location

Clients share ambiguous opinions on location. Many customers report successfully retrieving items from... See more

Customer communications

Consumers find contact to be ambiguous. While some customers experienced prompt and careful handling of... See more

Based on these reviews

Rated 3 out of 5 stars

Forgot my headphone at the hotel. They quickly contacted me to gather all the informations. I received my headphone a few days later. The reason i gave 3 stars is because i paid for extra protection... See more

Rated 4 out of 5 stars

Everything went well, I forgot my Jacket and Keys in Rhodos Princess Hotel. After the Hotel confirmed they have my stuff I got the Link to deliverback. After I paid I got a confirm Email an... See more

Rated 4 out of 5 stars

I was very pleased and impressed with Deliverback and how they worked 24-7 to provide communication and expert support to me during the process of returning a hat I had left in a hotel in another coun... See more

Rated 5 out of 5 stars

My luggage did not arrive on time on the carousal at Athens Airport before a was taking a second flight to the UK. I selected Deliverback as they use DHL and are based on Athens. They provided me with... See more

Company details

  1. Software Company

Written by the company

If you went on holiday and left something behind, don't worry, we can deliver it back to you in a secure, cheap and safe way.

Contact info

3.4

Average

TrustScore 3.5 out of 5

802 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Had a problem at the start

Had a problem at the start, package was returned to the hotel I was told so can't hold you responsible for this. Package was delivered and in good condition so thank you again and definitely would use you again.

20 November 2023
Rated 4 out of 5 stars

Great service - what a relief!

Absolutely amazing to get my wallet back which I left in Greece!

I have taken 1 star off as it did take a few days longer than I was told and I did pay more to receive it sooner.

There were also a couple of breakdowns in communication which caused some uncertainty but overall I am so happy. Thank you.

13 November 2023
Rated 5 out of 5 stars

LOST IPAD PRO IN TURKEY

I AM SO ELATED TO HAVE MY IPAD PRO RETURNED FROM TURKEY. IT WAS NOT THE TABLE BUT THE THOUSANDS OF PHOTOS IT CONTAINED. I WAS HONESTLY SKEPTICAL THAT IT WOULD ACTUALLY BE RETURNED BUT DELIVERBACK IS TRULY A REPUTABLE COMPANY THAT "DELIVERS BACK"

9 November 2023
Rated 5 out of 5 stars

Worked all well, thank you

Worked all well. I've left my gear in the hotel room and got it safely back, thanks to the hotel and your service. This was definitely worth the price as this was expensive equipment.

9 November 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look