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Deliverback Reviews 802

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TrustScore 3.5 out of 5

3.4

Software Company
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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the service to be efficient and quick, with items often returned safely and within a few days. People appreciated the company's involvement in coordinating with hotels, transporters, and delivery services, making the process of retrieving forgotten items much smoother. Several users highlighted the ease of use and the helpfulness of the company in navigating complex situations like customs or contacting lost and found offices. However, some people were dissatisfied with the service, citing issues with delivery and communication. A few customers reported that their items arrived damaged or were lost, and some experienced significant delays with parcels stuck in transit due to unfiled customs forms. There were also complaints about a lack of international support, unresponsiveness to calls and emails, and instances where the company allegedly failed to locate items despite prior confirmation from hotels or airports.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. While some customers praise the quick and... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising the efficiency and reliability, noting... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers report receiving their... See more

Location

Clients share ambiguous opinions on location. Many customers report successfully retrieving items from... See more

Customer communications

Consumers find contact to be ambiguous. While some customers experienced prompt and careful handling of... See more

Based on these reviews

Rated 3 out of 5 stars

Forgot my headphone at the hotel. They quickly contacted me to gather all the informations. I received my headphone a few days later. The reason i gave 3 stars is because i paid for extra protection... See more

Rated 4 out of 5 stars

Everything went well, I forgot my Jacket and Keys in Rhodos Princess Hotel. After the Hotel confirmed they have my stuff I got the Link to deliverback. After I paid I got a confirm Email an... See more

Rated 4 out of 5 stars

I was very pleased and impressed with Deliverback and how they worked 24-7 to provide communication and expert support to me during the process of returning a hat I had left in a hotel in another coun... See more

Rated 5 out of 5 stars

My luggage did not arrive on time on the carousal at Athens Airport before a was taking a second flight to the UK. I selected Deliverback as they use DHL and are based on Athens. They provided me with... See more

Company details

  1. Software Company

Written by the company

If you went on holiday and left something behind, don't worry, we can deliver it back to you in a secure, cheap and safe way.

Contact info

3.4

Average

TrustScore 3.5 out of 5

802 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Deliver back was incredible

Deliver back was incredible! They made the recovery of my iPad I left at the Athens airport security so simple. They responded quickly, kept me informed of the process and the cost was very reasonable.

18 April 2024
Rated 5 out of 5 stars

Efficient

I recently had the pleasure of experiencing exceptional delivery service from Deliverback for an overseas shipment of a lost item, and I couldn't be more impressed. Despite the initial setback of the item going missing, the efficiency and professionalism displayed by the Deliverback team truly exceeded my expectations. Thank you your exceptional service and dedication to your customers' needs.

9 April 2024
Rated 1 out of 5 stars

I left my phone and glasses in kos…

I left my phone and glasses in kos airport back in June 2023
I called the airport police who confirmed they had the items but was told I needed to contact deliverback which I did. I paid the money for them to deliver my items back to me in the UK
In November they confirmed that the courier had lost the items and would get me compensation.
I sent my bank details to them and was promised it would be in my bank in a few days.
It is now March 24 and I still haven’t received it I have emailed over 13 times ( which many were not replied to)and made numerous phone calls (at my expense) and just get false promises.
It has given me much stress as we all know what it is like not to have a phone plus it has all my personal details on it.
It has cost me over £1000 to buy a new phone and deliverback don’t care.

11 June 2023
Unprompted review

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