Bad quality
Bad quality
I have bought a shoe from Örebro butik in Marieberg Galleria. After around 25 days it shows high wear. I went to the butik in Orebro today 25/4 kl 17:00. To speak to them, the girl which refuses to tell me here name and called her self as butik mangers was so so aggressive and accused me that I have damaged the show my self and she refuses to even discuss. I tried to raise a complaint against here behavior and the quality and I talked to customer service and they blamed me that I miss used the shoes 😐, though I never had any issue with shoes being worn in 3 weeks, they never accepted that they have a bad quality😕.
What they wrote to me ( I would like to clarify that the wear you’ve experienced with the shoes appears to be due to regular usage, rather than a material defect. It seems more like typical wear and tear that can occur over time, particularly with frequent use. While we strive to offer durable products, some wear after extended or intensive use is unfortunately to be expected, even with shoes that are priced within a certain range.).
Wishing you a great day as well!
Freundliche Grüße,
Lejla Kadic)😕
Reply from Deichmann Sverige
Hello Majed,
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your visit to our Örebro store and your subsequent contact with customer service did not meet your expectations.
We take both product quality and customer treatment very seriously, so it is of course concerning for us to read about how you perceived the interaction in the store. We regret if our communication was experienced as dismissive or unpleasant this is not the level of service we aim to provide.
Regarding the shoes, our assessment was based on an inspection indicating that the wear appeared consistent with regular use rather than a production defect. That said, we fully understand your frustration, especially when you feel the shoes deteriorated faster than expected. We know that such situations can be disappointing, and we are sorry that the outcome was not what you had hoped for.
Your feedback about the staff interaction and the overall handling of your case has been forwarded internally, as it is important for us to continuously improve both our service and communication.
Thank you.
Kind regards,
Deichmann Sko
