DEGIRO Reviews 95

Excellent services. I am very happy with the broker.

I am a Degiro customer from Poland and my experience with this broker has been extremely disappointing.

First, incoming transfers.
I made deposits in EUR from my EUR bank account. Each time the money disappeared for about 7 business days. Nothing was credited, no clear status, no automatic information. Only after I contacted Support did the funds suddenly appear in my Degiro account the next day. This happened on two separate deposits, so it is clearly a pattern, not an isolated incident.

Second, withdrawals and currency nonsense.
I cannot withdraw EUR back to the same EUR account I used for the deposits. Degiro forces me to convert EUR to PLN and only then allows a withdrawal. Because my original reference account at Degiro was in EUR, this means I am effectively forced to lose money on FX conversion just to get my own funds back.

To work around this I had to:

* make a new deposit from a PLN account,
* again wait and write to Support asking where my deposit is,
* then change my reference account to the PLN account,
* and only after that I could request a PLN withdrawal (even though the original deposits were in EUR from a EUR account).

Third, the “test” withdrawal that still has not arrived.
I requested a test withdrawal of 100 PLN on 27.11. Today is 05.12 and the money still has not reached my bank account. I opened a ticket with Support and their first response was to ask me whether I had checked my bank account. After more than a week of waiting, this kind of reply feels like mockery, not customer service.

Honestly, the whole experience with Degiro so far looks and feels like a potential scam:

* deposits “float” somewhere for a week until you complain,
* you are forced into FX conversions you did not ask for,
* withdrawals take far too long and Support’s first reaction is to pretend you might not have checked your bank account.

At this point I am continuing the email exchange with Support only in the hope of getting my money out. I cannot recommend Degiro to anyone based on what I have experienced.

Very user-friendly interface, low fees, ability to trade on multiple stock exchanges.

I am happy with the company

Very good broker, with fast and clever customer service.
Please add
1) Extended hours trade
2) Trailing Stop orders
3) Integration with Tradingview

I am happy with the DEGIRO platform. I recommend it to everyone, it is a very safe way to invest

I tried depositing a substantial amount into my Degiro account in April, but it has still not been processed. After many emails and calls, I was finally informed that Degiro changed banks from Deutsche Bank to Citi around the same time, which delayed my deposit processing. After more weeks of chasing (and payment still unprocessed), I finally got a response that the amount was refunded, but for whatever reason, Degiro/Citi transferred it to a random omnibus account at my bank. I had to follow up with my bank only to learn that they have no idea what this bank account is and have not seen my refund. After more weeks of chasing through the phone (Degiro stopped replying to my emails by this point), my case is still unresolved; in the last interaction, it was hinted to me that I should find someone at my bank who can connect with Degiro to investigate the issue.

DEGIRO: WHY DID YOU SEND THE MONEY TO A RANDOM ACCOUNT TO WHICH YOU HAVE NO IDEA WHAT IT IS, AND WHY THE HELL DO YOU EXPECT YOUR CLIENT TO FIND SOMEONE AT A LARGE GLOBAL BANK WHO CAN HELP FIGURE OUT YOUR MESS? - THIS IS A B2B TRANSACTION…

Terrible and extremely incompetent and unprofessional communication overall, and let's not even get started on their problem-solving abilities. It’s been two months, and my case is still unresolved --- never recommend it to anyone and definitely never use it again!!!!

Excellent - best online broker

easy to use, low fees, intuitive

Good support, low fees.

Good support, many options, just works great

Straightforward interface, fast transfers, safe place to hold stocks.

It could be nice to have the ability to switch from EUR to USD on the account level so that everything is in USD, not EUR.

I've been using DEGIRO for almost 2 years. Not everything is perfect, but there is a lot of information available, regular communication about important changes and warnings are issued. There are multiple security features and even when a stock got suspended on one of the exchanges they were able to help out with individual approach. I trust this platform.

High fees, low access to ETFs in selected EU countries.

Is't great! Cheap and easy.

Reliable. Cheap. Versatile.

It's not the most sexy of the investment platorms, but it does its job very well. It's cheap, reliable and gives you access to a breadth of markets and instruments. I've been using it for 3 years and I am quite happy with it.

More REITs available on the platform would be required.

All good so far. Great for ETFs.