DEGIRO Reviews 746

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

The share dealing account is easy to set up and run. The dealing process is straight forward. Funding the account and withdrawing cash is easy. Tax free ISA accounts are not available for UK investors... See more

Company replied

Rated 2 out of 5 stars

Easy to use, and buying/selling most options works fine. However some of them you cannot sell yourself, and it's near impossible to sell them through email - which is what they want you to do. It's... See more

Company replied

Rated 5 out of 5 stars

I've used Degiro, [a recommendation from a far more experienced trader] for the past two years from when I first started my trading journey. Its ease of use and focus on keeping trading simple was ver... See more

Company replied

Rated 5 out of 5 stars

I would like to agree with another colleague who said I Have had a good experience with this platform but Brexit has made it extremely difficult to trade here due to the time and bureaucracy it take... See more

Company replied

Company details

  1. Finance Broker

Written by the company

Founded in 2008 in Amsterdam, DEGIRO has grown into one of Europe’s largest and most trusted online brokers. Today, over 3 million clients across 16 European countries rely on our high performance platform to invest globally at low cost. Investors can access more than 45 markets across 30 countries and a wide range of investment products, including stocks, ETFs, bonds, options and futures. In several markets such as the Netherlands, Spain, France, Germany, Italy, Ireland, Portugal and Greece, clients can also invest in crypto. This allows investors to build diversified portfolios in a single account. Our platform combines innovative trading technology with personal customer support by phone and email in local languages. Whether you are a beginner or an experienced investor, you can benefit from clear pricing, reliable tools and a smooth investing experience. As part of flatexDEGIRO Bank SE (ISIN: DE000FTG1111, Ticker: FTK), we combine innovative, user-friendly technology with the scale and financial stability of a leading European brokerage infrastructure. Our commitment to value, reliability and service quality has been recognised with more than 100 international awards. DEGIRO continues to empower investors by providing efficient, transparent and user-friendly solutions that help them achieve their financial goals with confidence. Investing involves risk of loss. This is not investment advice.


Contact info

3.9

Great

TrustScore 4 out of 5

746 reviews

5-star
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Rated 5 out of 5 stars

Great service.

3 June 2026
DEGIRO logo

Reply from DEGIRO

Hello Hsing-Chieh,

Great to hear that you’re happy with our service. We appreciate you taking the time to share your experience.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Ongoing improvement

Has been good but is improving all the time.

1 June 2026
DEGIRO logo

Reply from DEGIRO

Hello Romuald,

Great to hear that your experience has been good and that you see continuous improvement. We’re always working to make the platform better, so it’s nice to know that this is being noticed.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

It's very good service I would…

It's very good service I would recommend to anyone because of the service good for trading online.

20 May 2026
Unprompted review
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Reply from DEGIRO

Hello Abdul,

Thanks for your kind review! Great to hear that you’re happy with our service and find DEGIRO good for online trading. We really appreciate the recommendation and your trust in us.

Kind regards,
DEGIRO

Rated 1 out of 5 stars

Lost my deposit again!

Lost my deposit again! This is the third time this has happened. i have sent the information for them to check, including the screen shot that prooves the money was sent. It also has the transfer number. Yet, nothing..no reply, no proof from their side its been received. I have emailed, sent all the information theu asked for and no reply. I also called them. Terrible service!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

The best stock market investment platform

Reliable and professional stock market investment platform with good fees. Fast transfers. Main markets. I recommend it.

21 April 2026
Unprompted review
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Reply from DEGIRO

Hello Mireia,

Thank you for your great review! We are glad to hear that you see DEGIRO as a reliable and professional platform and that you appreciate our fees, fast transfers and access to the main markets. Thanks as well for recommending us.

Kind regards,
DEGIRO

Rated 1 out of 5 stars

Zero customer service

Really not great. There is absolutely no customer service. I can't withdraw money because it says 'insufficient funds' when there are funds, but there is no phone or even chat customer service available. A major drawback - and something for people to watch out for if intending to open an account with this company

21 April 2026
Unprompted review
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Reply from DEGIRO

Hello Allen,

Thank you for sharing your experience. We are sorry to hear that you are facing issues with withdrawing your funds and that this has led to frustration about our customer service.

We understand how important it is to be able to access your money without confusion. Depending on your account profile, the amount that can be withdrawn is shown in the “available to trade” balance within the platform. As long as a withdrawal does not exceed this available balance, there is no separate limit on a single withdrawal.

While we do offer phone support, we do not offer a live chat service, our Servicedesk is available to help investigate situations like an “insufficient funds” message when funds appear to be there in your "available to trade" balance. You can call us via +49 69 5060419 50 or e-mail us via clients@degiro.com.

Thank you for taking the time to share your feedback. It helps us understand where we need to improve.

Kind regards,
DEGIRO

Rated 4 out of 5 stars

Good application for what I want to do…

Good application for what I want to do and very reasonable fees.

6 April 2026
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Yas,

Thank you for your review! Great to hear that the app fits your needs and that you’re happy with our fees. That’s exactly what we aim for.

Kind regards,
DEGIRO

Rated 2 out of 5 stars

Impossible to get rid of

Easy to use, and buying/selling most options works fine. However some of them you cannot sell yourself, and it's near impossible to sell them through email - which is what they want you to do. It's also impossible to close your account.

I've been trying to close my account and sell my options for the past 3-5 months, and still only get emails back with 'this order is too agressive, this order is too passive' I genuinely am happy to take my loss if it means I can be cut loose from this platform.

18 March 2026
Unprompted review
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Reply from DEGIRO

Hello Lisa,

Thank you for sharing this experience. We are sorry to hear how frustrating it has been. Selling certain products or closing an account should never feel impossible. Some products, like specific options, do have particular conditions or limited tradability, but a months‑long email back‑and‑forth is certainly not the intended experience.

We would like to look into this properly and help ensure that the positions can be closed and the account can be terminated as requested. For security reasons, this can only be handled through the official Service Desk: +49 69 5060419 50 or clients@degiro.com.

Also, on our Help page on the website you can find how you can close your account. Just go to the Help section and look for 'close'.

Kind regards,
DEGIRO

Rated 2 out of 5 stars

Poor Customer Service

I probably would have given a 4*. What really put them back was the condescending of their staff. Its almost like they are doing me a favour by responding to my query.

3 March 2026
Unprompted review
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Reply from DEGIRO

Hello Mo,

Thank you for your feedback. We are sorry to hear that you had this experience with our Service Desk. No one should feel spoken to in a condescending way, and we take comments like this seriously. If you would like us to look into your situation in more detail, please share your details via the service of Trustpilot. You should have an e-mail from them.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Excellent for amateur investors

1 March 2026
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Samwise,

Thanks for your review! Great to hear that you find DEGIRO excellent for amateur investors. We will continue to do our best to keep the platform accessible and easy to use.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Easy to use portal

Easy to use portal, reasonable fees, fast service.

29 January 2026
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Diana,

Thank you for your review! Great to hear that you find our portal easy to use, with reasonable fees and fast service.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Great broker

Consistently low prices, easy UI. Professional service.

26 January 2026
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Yo,

Thank you for your review! Great to hear that you are satisfied with our fees, easy-to-use interface and professional service.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

easy to use ,to work

easy to use ,to work

16 January 2026
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Robert,

Thank you for your review! Great to hear that you find our platform easy to use and work with.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Quick and easy

15 January 2026
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Mike,

Thank you for your review! Great to hear that you find our platform quick and easy to use.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

6 yrs ...no probs

10 January 2025
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Corin,

Thank you for your review! Great to hear that you have been investing with us for 6 years without any problems. We appreciate your trust.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Excellent range of shares to invest in.

The share dealing account is easy to set up and run. The dealing process is straight forward. Funding the account and withdrawing cash is easy. Tax free ISA accounts are not available for UK investors but the range of shares available is second to none in my experience. If you are having trouble buying a particular share, I'm sure it will be available on the Degiro platform.

3 January 2026
Unprompted review
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Reply from DEGIRO

Hello, thank you for sharing your detailed feedback. Great to hear that you find our account setup, trading process, and funding options straightforward. We’re also happy that our wide range of shares meets your expectations.

We understand that the absence of a tax-free ISA for UK investors can be a drawback. Although we currently do not offer ISA accounts, we appreciate you pointing this out and will keep working on improving our services.

If you ever need help or have questions about specific products, feel free to reach out to us through our Service Desk.
Kind regards,
DEGIRO

Rated 5 out of 5 stars

It's a great platform for low cost trading trading at…

It's a great platform for trading at low cost

2 January 2026
Unprompted review
DEGIRO logo

Reply from DEGIRO

Hello Leslie,

Thank you for your great review! We're happy to hear that you find our platform low cost and that trading with DEGIRO suits you well. We continue to work hard to keep investing accessible and affordable.

Kind regards,
DEGIRO

Rated 5 out of 5 stars

Transparency and Trust

Transparency and Trust:
DEGIRO is well-regulated, clear about its pricing, and keeps client assets separate from company funds. You really get the sense that your investments are safe and handled professionally.

11 November 2025
Unprompted review

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