Defender Security ProductsReviews 

396
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality, effectiveness, and robust build, providing peace of mind and meeting security needs. The delivery service is frequently highlighted as speedy, prompt, and reliable, with items arriving well-packaged and on time. Reviewers also appreciate the excellent service, finding the ordering process easy and receiving good value for their money. However, some people mentioned issues with the signal blocking pouches, noting that they stopped working within weeks or months of purchase, leading to concerns about their effectiveness and durability. A few other people also felt that despite the product being in the pouch, their car could still be unlocked and started, indicating a failure in the product's primary function.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as excellent, good value, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and quick delivery... See more

Quality

Customers consistently note positive experiences with quality, praising products as good quality, effective,... See more

Service

Clients share positive opinions on service, with many describing it as seamless from ordering to delivery.... See more

Order

Customers had positive experiences with order, praising the ease of ordering and prompt responses. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a Defender Pro-TEC Key Safe. It's a much better built product than the one it replaced (one of those with four spinning dials that apparently are very easily accessible...) Delivery was... See more

Rated 5 out of 5 stars

A friends car was stolen off his drive way, the car was fitted with a keyless entry system so the persons responsible must have had relay unit to boost the keyless signal and take the car. Defender se... See more

Rated 5 out of 5 stars

I now have 2 different types of Defender Security Products - card defenders for credit/debit cards and signal blocker pouches for car keys. Both of these products give me so much peace of mind, when... See more

Rated 5 out of 5 stars

Great service received. Have used Defender once before & wasn't disappointed so looked to them for a security light. Found exactly what I needed as website is easy to use with clear information. You g... See more


Company details

  1. Security Equipment Store
  2. Burglar Alarm Store
  3. Car Accessories Store
  4. Hardware Accessories Store
  5. Safe and Vault Shop
  6. Security System Supplier

Written by the company

We stock and supply the highest quality range of security products in the UK. We have over 30 years of experience in the crime prevention industry and have translated this expertise into a trusted and seamless retail website that prioritises ease of ordering, excellent customer service and reliable delivery. Allowing you to focus on protecting what’s important.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

396 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(396)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Easy to order. Provided lots of info on their product and rated with the police.
Wanted a pouch to get the key in plus other keys and key fob etc. the medium size just perfect. Great material. Should last a long time.

19 October 2023
Rated 5 out of 5 stars

Excellent customer service & high quality products

From the outset, our experience has been highly positive. Easy to order, amazing quality products & good value. 
Prompt response to arrange convenient delivery date & time. 
Delivery service was on schedule & efficient. 
Excellent customer service, would highly recommend to others

20 September 2023
Rated 2 out of 5 stars

The Window Alert Alarm

The Window Alert Alarm - Pack that was delivered has Self adhesive warning stickers printed upside down. This means the Window Alert Alarm need to stick upside down. I'm very upset, don't know what to do.
Rasik

17 September 2023
Defender Security Products logo

Reply from Defender Security Products

Hi Rasik,

Please could you kindly contact us quoting your order number and we can arrange for some replacement adhesive stickers to be sent out to you.

Many thanks,
Ella

Rated 5 out of 5 stars

Product seems to work very well

Product seems to work very well. Chose this due to reviews and testing. Bought the large ones by mistake so had to purchase the small ones as well. There should be much bolder clearer description on their home page stating the two sizes.

19 August 2023
Rated 5 out of 5 stars

“Does what it says on the tin”

“Does what it says on the tin”

Not being sure if the pouch was blocking the signal I took the key to the car in the pouch and nothing - the door wouldn’t open. So I removed the key from the pouch and hey presto it worked.

19 August 2023

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