Purchased a Defender Pro-TEC Key Safe. It's a much better built product than the one it replaced (one of those with four spinning dials that apparently are very easily accessible...) Delivery was... See more
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Review summary
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A friends car was stolen off his drive way, the car was fitted with a keyless entry system so the persons responsible must have had relay unit to boost the keyless signal and take the car. Defender se... See more
I now have 2 different types of Defender Security Products - card defenders for credit/debit cards and signal blocker pouches for car keys. Both of these products give me so much peace of mind, when... See more
Great service received. Have used Defender once before & wasn't disappointed so looked to them for a security light. Found exactly what I needed as website is easy to use with clear information. You g... See more
Company details
- Security Equipment Store
- Burglar Alarm Store
- Car Accessories Store
- Hardware Accessories Store
- Safe and Vault Shop
- Security System Supplier
Written by the company
We stock and supply the highest quality range of security products in the UK. We have over 30 years of experience in the crime prevention industry and have translated this expertise into a trusted and seamless retail website that prioritises ease of ordering, excellent customer service and reliable delivery. Allowing you to focus on protecting what’s important.
Contact info
Unit 40, Manor Industrial Estate, CH6 5UY, Flint, United Kingdom
- sales@defendersecurityproducts.co.uk
- defendersecurityproducts.co.uk
4.6
Excellent
396 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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great mini key signal block pouches
I bought a pair of their mini key protector cases back in February 2024. They worked well and blocked the signal preventing me from being able to open the car. In October / November, Unfortunately they seem to lose the ability to block the signal. I contacted the company and after a couple of emails and providing them with some images to show the state of the pouches (little wear) they have replaced the faulty ones. Great customer service and the new ones work correctly.
19 November 2024
Unprompted review
BUYERS BEWARE
BUYERS BEWARE! We saw this company's Farrafday Pouches [Defender Signal Blockers] were recommended by Auto Express and the company had excellent reviews on Trustpilot ...so we bought these pouches for our Mercedes keys. The only way we know of to test that these pouches are working is to approach the car with the keys in our hand and the door automatically unlocks ... then try again with the keys in the Farraday pouch and hopefully the car will stay locked. Unfortunately this was not the case with the Defender Signal Blocker ... the car unlocked every time we walked up to it with the keys sealed in the pouch. So I tried to contact the company to ask why ythis was happening but they don't speak with customers ... you can only email or write. So I emailed and they sent a pre-paid label for me to return the pouches for testing. Weirdly, they returned the pouches stating that they were working and not faulty ... so now we have 2 pouches that clearly do not block the signal as they are supposed to do and will have to be binned! So my recommendation is ... DON'T BUY THESE
18 November 2024
Unprompted review
Reply from Defender Security Products
Hi there,
We are sorry to hear about the issues you've encountered.
We want to reassure you that this product has been rigorously tested by our team, on separate occasions. The signal was effectively blocked each time when the keys were placed in the back compartment. If you can confirm that you are placing your key into the back pocket where it says 'Insert Here', and it is still not working, we will be more than happy to issue a refund.
Many thanks,
Ella
Great product
19 October 2024
Easy to use site already knew the…
Easy to use site already knew the product and how good it was.
20 October 2024
Great service
Placing the order online was easy. Delivery was on time has advised & the product does the job intended.
19 October 2024
The RFID bag blocks the car fob signal…
The RFID bag blocks the car fob signal really well.
19 October 2024
Arrived quickly and does what is should.
18 October 2024
Very long delivery despite quoting 2-5…
Very long delivery despite quoting 2-5 working days and charging for delivery and cannot cancel order. Would just buy off Amazon instead next time.
25 October 2024
Unprompted review
Reply from Defender Security Products
Hi there,
We apologise for the delay. We strive to provide accurate delivery estimates; however, once an order leaves our facilities, occasional courier delays that are beyond our control may occur.
Kind regards,
Ella
Well made Product
I bought the product because of its Police Approval. The pouches are well made albeit a little tight in use.
17 September 2024
POOR AFTER SALES CARE
Bought defender apollo touch cctv kit.
Stopped working after a few days.
Tried to get help from the company but it's email only and the one reply I had was not helpful.
I've requested contact number but no reply
What a waste of money
2 September 2024
Unprompted review
Reply from Defender Security Products
Hi there,
I'm sorry to hear that you are experiencing issues with your item.
I noticed in our last communication on 02/09 that my colleague provided you with our contact number and offered to arrange a prepaid return label for you. However, it seems we haven’t received a response from you.
Could you kindly check your emails and get back to us at your earliest convenience so we can assist you further?
Many thanks,
Ella
Proper wallet for keys
Proper wallet for keys. Cars would not start when encased in these faraday pouches. Pity they do not have a key ring chain attachment.
18 August 2024
The website was easy to use and the…
The website was easy to use and the product arrived when stated
18 August 2024
Edit Product now received and happy customer
EDIT
Product now received, bo quibble and helpful customer service and response. Thank you for rectifying and resenting my product (stars updated too!)
************
Product not received, after ordering on 19th July 2024 and today being 2nd August 2024. 2-5 working days delivery not honoured.
Email sent to sales@ email address asking for an update and some reassurance. No response to date.
19 July 2024
Reply from Defender Security Products
Hi there,
We apologise for the delay in responding to your email. Unfortunately, your item was sent via Royal Mail 2nd Class, so we do not have tracking information for this order. As per our last communication with you, we have now dispatched a replacement order to you.
We apologise for any inconvenience this may have caused.
Many thanks,
Ella
Efficient post sales service
I experienced an issue with the casing of a new product. I contacted Defender Security Products via their web site. The process was efficient and the requests for information were both reasonable and appropriate. The standard of service was excellent and the matter has been resolved to my satisfaction. Well done!
29 June 2024
Unprompted review
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