Deelat Industrial USAReviews 

105
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The solar powered attic fan arrived quickly and it's working perfectly. A very sturdy, well-made item that operates exactly as promised. Good communication and follow-up from Deelat. I took a chance o... See more

Rated 5 out of 5 stars

The quality of their product is Very Good, What is BETTER, their response and quick action for an urgent need! I was treated curteously given straight answers, in my situation was near their ship... See more

Rated 5 out of 5 stars

I just received my second 1000 lumen solar security light. Price seems to go up every time I purchase another one . Besides the increase in price eveything is great. Reliable shipping and service. Pro... See more

Rated 5 out of 5 stars

The part I needed was an inexpensive metric copper tee. The order was accepted but the part was not in stock. Instead of simply cancelling the order, the company’s service manager called and offer alt... See more

Company details

  1. Construction & Manufacturing

Written by the company

DEELAT INDUSTRIAL USA sells thousands of high-quality branded and private label industrial products USA-wide. We have very competitive pricing and pride ourselves on having the most responsive, friendly and accountable customer service found anywhere. Our state-of-the-art website allows our customers to track packages with the click of a mouse, search thousands of industrial products in as heartbeat and review order history.


Contact info

4.9

Excellent

TrustScore 5 out of 5

105 reviews

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4.9

All reviews

(105)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivers as stated.

Thank you for delivering the product as you stated you would do so. It was just what I needed, and it was the consistent in appearance with what I ordered online. I did not know that a delivery to a postal box was not possible; however, you were prompt in making sure I received the machine I ordered after you conveyed that message to me. Thank you for following my order up and delivering it timely. I will do business with your company again.

23 January 2016
Unprompted review
Rated 5 out of 5 stars

Quick response

After sending a query, the item was delivered within a week. Thanks for your fast and timely response deelat.

10 December 2015
Unprompted review
Rated 3 out of 5 stars

Taking to long.

I ordered from Deelat 2 times fist order they some how got the info for my address wrong.
I put in correct billing then added my shipping address different from billing like I always do took almost a week on there part to ship but when they shipped it came faster from Hong Kong than when it's shipped from USA ?
I then had to order some thing else ordered on Dec 2 and just got email today Dec 8th that ordered been shipped ,credit card went through so on not sure as to why it would take 5 days to process it and another so many days to get here this item coming from USA?

8 December 2015
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hello Ronald, we sincerely regret that the item your ordered did not arrive within the timeline that you were expecting. We are more than happy to provide you with store credit towards a future purchase or a partial refund on your order for the inconvenience. Please call us at 1-888-667-5776 and we'd be happy to do this for you. Thanks!

Rated 5 out of 5 stars

Reconsideration

After complaining about quality of service Deelat got back to me and corrected everything. I am very satisfied and would not hesitate to do business with them in the future. I am a happy customer.
Victor
School Services of Canada

18 November 2015
Unprompted review
Rated 2 out of 5 stars

A waste of money.

This device has so much noise (swishing sound) that it would actually give me a headache. Needless to say it's not being used. If they could get rid of the extra noise it would be a pretty good device.

14 August 2015
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hello Helen, we are sorry to hear that you are not completely satisfied with the product you ordered from us. Please call us at 1-888-667-5776 and we'd be happy to provide you with a full refund or an exchange on this item. We'd also love to hear feedback from you on this specific item so that we can submit it to our internal quality control. Thanks!

Rated 1 out of 5 stars

Worst shipping ever

I ordered my product on 6/9/15 it is now 6/30/15 still have not received my product. Shipping was $14.00 approximately 33% of the total invoice. If you need your stuff fast stay away from Deelat. If you want to pay ridiculous shipping and have a month to wait around for your order then by all means order from Deelat

30 June 2015
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

We concluded a review our on inventory management during Q4 of 2015. We have since upgraded our product fulfillment infrastructure.

Rated 5 out of 5 stars

An Excellent Customer Service

The part I needed was an inexpensive metric copper tee. The order was accepted but the part was not in stock. Instead of simply cancelling the order, the company’s service manager called and offer alternative solutions. None of them would solve my installation problem. Deelat promised to find this part and they did. Who these days will go to such an extent for $5 part?

3 June 2015
Unprompted review
Rated 5 out of 5 stars

Amazing!

This hearing device far exceeds expectations. I just put it in and my hearing was GREATLY improved. I am very thankful for this product and would recommend.

19 May 2015
Unprompted review
Rated 5 out of 5 stars

Stainless Mesh Cut Resistant Glove

I was a bit concerned when after two weeks I had not received my order. I called customer service when I was not able to track my package. The person on the other end was very accommodating and explained the tracking number was not available because my package was probably at my door.......and indeed it was. I can only blame myself for the additional delivery time as I chose "standard ground delivery". The thing I would do differently with my next order is to second day or overnight it. The product is outstanding and worth the wait. Thank you Deelat!

19 May 2015
Unprompted review
Rated 2 out of 5 stars

Hearing ade

Unfortunately I have problem keeping this in my ear. It keeps falling off.
I think that my ear canal is too narrow for these earplugs. Do you have smaller earplugs, which may fit in my ear canal?
I'm very satisfied your business, but maybe this hearing aid is not for my ear. Can you suggest some another type(cheap one)?

12 May 2015
Unprompted review
Deelat Industrial USA logo

Reply from Deelat Industrial USA

Hello Esko, we are sorry to hear that you are not satisfied with this product. Please call us at 1-888-667-5776 and we will provide you with alternative for an exchange or the option of a complete refund. Thanks!

Rated 5 out of 5 stars

great customer service!

I placed an order for lifting eyes that were needed to move a machine and there was a very tight schedule. I placed the initial order online on a Friday with 2 day shipping. I was informed on Monday that the part was not in stock at the warehouse. They expedited shipping to next day with no cost in order for me to make my deadline and remained in contact to assure that everything worked out. Exceptional communication and concern for customer satisfaction.
Thanks.

17 April 2015
Unprompted review
Rated 5 out of 5 stars

Deelat Review

The people we talked to at Deelat were very helpful, even we had to cancel the order.

17 April 2015
Unprompted review

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