Absolute scam- they sent me the wrong details so I paid to have them changed. I got two sets sent through with the wrong details on! Still didn’t get the correct ones £63 + £22 to correct!✅
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Similar experience to others. No sign of docs 3 weeks after ordering - asked to check details were correct and that bank payment had gone through - all was correct. Since then, no response to... See more
Scam. Paid over £50 - didn't receive my documents and haven't been sent a refund. They initially responded when I followed up after I hadn't received anything after a week, but then haven't responded... See more
DO NOT BUY FROM THEM THEY HAVE SENT ME SOMEONE ELSE'S NEW IDENTITY WITH OLD IDENTITY AS WELL AS DOOR NUMBER ROAD NAME AREA AND POSTCODE I HAVE TRIED EMAILING SO FAR 10 TIMES TELLING THEM ABOUT THE... See more
Company details
Contact info
Deed Polls Online, 3rd Floor, 90, 86 Paul St, EC2A 4NE, London, United Kingdom
- support@deedpolls-online.co.uk
- deedpolls-online.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM - No response after payment was made…
No response after payment was made despite chasing them for several days. In the meantime they have submitted the payment to my bank which I have now stopped. This is a SCAM and I have reported them to Action Fraud Police - see their website. I suggest everyone should do likewise.
Absolute Scam, nothing sent at all
Absolute Scam, documents were said to have been sent on the 11th, now almost a month later, still nothing has arrived.
No response recieved despite sending multiple emails.
I have requested a full refund (it wasn't cheap) I Will be contacting offcom.
DO NOT BUY FROM THEM THEY HAVE SENT ME…
DO NOT BUY FROM THEM THEY HAVE SENT ME SOMEONE ELSE'S NEW IDENTITY WITH OLD IDENTITY AS WELL AS DOOR NUMBER ROAD NAME AREA AND POSTCODE I HAVE TRIED EMAILING SO FAR 10 TIMES TELLING THEM ABOUT THE MADSIVE ERROR WITH NO REPLY THAT IS A MASSIVE BREACH OF DATA PROTECTION AND CLEARLY THEY DO NOT CARE AT ALL ABOUT ANY OF US PEOPLE COULD BE CHANGING THEIR IDENTITY DUE D.V AND OTHER HIGHLY DANGEROUS REASON SO PLEASE DO NOT BUY FROM THEM
WHY HAS DEEDPOLE REPORTED THE TRUTH ARE THEY SENT MY DETAILS AND GAVE ME SOMEONE ELSE'S WHAT A BOUT THE BREACH THEY COMMITTED
1st deed was ideal but second one was the opposite so far
Currently we have ordered two deeds and the first one arrived on time and correctly. T worked for all the passport applications we needed. The second one was ordered with priority post and it still hasn't arrived. We have contacted them but the contact is via an online form and we've heard nothing from them since. It will be two days late t tomorrow. I will adjust this post of the resolve this.
Scammers!
Scammers! Errors on Deed Poll, will not answer emails. Promise refund only after you have re-ordered and given them more money. When I emailed requesting a corrected Deed Poll, never heard back.
SCAMMERS
as already reviewed by others, STAY AWAY, SCAM...have paid for certified copies of my name change, they have accepted the order and taken my money but do not answer emails and have not sent the documents despite numerous emails, they finally answered and told me to reapply and send the last 4 digits of my card no via email and they will reimburse me, WHAT!?!? so they wish me to send them more money that they say they will reimburse when they cant even fill my original order or refund the money for that.....these are a scam company and i recommend avoiding at all costs
Deedpolls-online terrible experience.
Deedpolls-online terrible experience, poor customer services, missing information on the forms, very disappointed with this company.
Company issued a refund after several emails, this is my honest experience of the company and a verified purchase of a change of name.
I was given deedpoll that were…
I was given deedpoll that were fraudulent and unusable by deedpolls online, they also only have me 1 certified copy when i paid for 10
On top of that they put the incorrect names on the document making it unusable and the so called certified copy is just a top copy because there are no signatures and nothings been witnessed
They are ignoring emails
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








