Abslout not recommended..
Abslout not recommended... I bought a dress (130€) for my sister's prom night and since the dress unfortunately did not fit her I wanted to return it! At first I was offered a 30% refund, but since I didn't need the dress I wanted to send it back. After I was ready to pay the shipping (30€) to China myself, I sent the package back! I never received my money and 6 months later the package arrived again and I had to pay 30€ to the post office again... so in total I was left with 190€!
Reply from Decotik
Hello Laura,
We are sorry to hear about your experience and understand how frustrating this situation must have been. We regret that the return process, shipping costs, and refund outcome did not meet your expectations. This is not the experience we aim to provide to our customers. We appreciate you sharing these details and encourage you to contact our customer service again with your order and return information so we can review the case and work toward a suitable resolution.