Delivery on time. Lovely TV unit. Nice quality. Easy to build. Wall mounting adjustability was excellent. Instructions mainly straightforward, although they did need some interpretation.
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See what reviewers are saying
I ordered the Chester Hall Stand Shoe Rack. Price was better than elsewhere and came with free delivery. Arrived very quickly, 2 days after placing the order, and packaging was robust. Product is just... See more
***update*** ***Brilliant customer service very helpful good outcome parts damaged being sent out even though out of stock will be produced extra. Thank you**** Box arrived taped together at o... See more
Company replied
I wasn't sure what to expect from the flat pack furniture I ordered, and was a bit apprehensive about quality, and putting it all together. However, I was pleasantly surprised by the Decortie products... See more
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Kitchen Furniture Store
- Living Room Furniture Store
Written by the company
We understand that actions speak louder than words, and at Decortie, we prioritize delivering tangible solutions over empty promises. As part of the Customer Satisfaction Team, our commitment is to ensure your experience exceeds expectations. Being human means acknowledging that we might not have covered every aspect of your journey with us. If there's anything we may have missed in enhancing your experience, please don't hesitate to let us know. We believe in finding solutions together. Thank you for choosing Decortie. Decortie UK Customer Satisfaction Team
Contact info
Unit 2 Heaton Court Birchwood, WA3 6QU, Warrington, United Kingdom
- support@decortie.com
- decortie.co.uk
Lovely unit
Delivery on time. Lovely TV unit. Nice quality. Easy to build. Wall mounting adjustability was excellent. Instructions mainly straightforward, although they did need some interpretation.
Very nice design easy to assemble and…
Very nice design easy to assemble and speedy delivery
I requested return a few days ago
Decourtie. needs to review their returns process, as it is quite slow. There was a problem with the returns label, However decourtie have now given me a full refund.
Excellent customer service
Excellent customer service. Sorted out the delivery of replacement panels ( for the damaged ones )within 24 hrs of me contacting them. Further more , the furniture item was purchased through the Range and not directly from Decortie.
Thanks a million
Fast Service, On-Time Delivery, Easy Setup!
It was a great experience from start to finish. I received a very quick response from customer services, and the delivery arrived exactly as expected without any issues. The product was also much easier to set up than I had anticipated.
This company are amazing
This company are amazing, I couldn't find the item I wanted in any store, so contacted them and they had one made 4 me . It's a black marble effect tv stand n it's beautiful thank you so so much
Great customer service
Great customer service.
Thank you so much..I really recommend..
I noticed while I was building the tv…
I noticed while I was building the tv unit it is slightly chipped , may have been in transit as the box was damaged ... chip is on the underside . Apart from that the furniture is lovely . Prompt delivery
I was satisfied with the furniture
The quality of the shelving has to be…
The quality of the shelving has to be seen to be believed for the price that you pay! I had cause to contact the company and the service was 10 out of 10 just like the product👍🏼
Great product, superb customer service.
When some components went missing, the company went above and beyond to help. Great products and excellent customer service.
The company went above expectations to…
The company went above expectations to help me. The item i purchased was very good quality and well made
Value for money good quality
The unit we ordered arrived on time was easy to assemble and looked really good easy to order on line and comes very quickly would purchase again from you and recommend you to anyone.good quality and value for money.
Quality Product
Really pleased with this company and my new cupboards. They are great quality and look great in my new room. I was kept up to date with the delivery and customer service has been very good.
Putting the cupboards together was relatively easy, I would say now more difficult than IKEA furniture. You do have make sure you read the instructions as there are different hinges for different door panels, but as long as you take time and follow the instructions it was easy.
We had quick delivery and the boxes had only a small amount of plastic, which was a bag holding the screws etc, otherwise all cardboard and very well packed.
I would definitely use this company again.
Fantastic service and products.
Super fast delivery.Easiest flat pack to build ever. Very nice quality and looks stylish and much more expensive than the price paid. I am delighted with my experience with Decortie and wouldn’t hesitate to buy from again.
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