Decolar.com Reviews 57,049

TrustScore 2 out of 5

2.2

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Rated 3 out of 5 stars

Cannot change the currency to British Pounds. The only options given are US dollars and Brazilian Reais.

Rated 1 out of 5 stars

Scammers don't use and avoid for all costs. My wife fly was cancelled two times because of covid she was asking for refund but they told her that she can only take voucher and book different dates. Ye... See more

Rated 1 out of 5 stars

They promise you offers and discounts but they offer you sh..t! Their site doesn't even work.

Rated 5 out of 5 stars

This isn't the first time I buy something or make a reservation using this site. As always it's everything going well and I hope there'll be no problems on my trip. This is a very serious firm and you... See more

Company details

  1. Travel Agency

Information provided by various external sources

Os melhores preços garantidos de pacotes, passagens aéreas, hotéis, cruzeiros e aluguel de carros estão no Decolar.com. Para viagens organizadas com tempo ou para reservas de última hora, são milhares de opções e ofertas, que podem ser compradas a partir de qualquer lugar no mundo!


Contact info

2.2

Poor

TrustScore 2 out of 5

57K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Charging of the ticket

I would like to be charged for the exactly the price in dollars that you are charging and not in reais.Because you are overcharging!

22 May 2015
Unprompted review
Rated 1 out of 5 stars

Decolar.com. Very bad experience buying online! Fracasso total online!

I bought an airline ticket over the internet in Decolar.com on 12/15/2014 (Brasilia - Belo Horizonte, GOL airline) for the day 20/12/2104, returning 08/01/2015. I payed with credit card, at the time, the amount of R$ 355.00.
When I printed the ticket I saw that the departure date was set to 06/01/2015. I called Decolar.com to correct the error and found that would have to pay more than R$ 800.00 to change the date. I decided to cancel and was told I have to pay fines over 50% of the original ticket and wait 120 days for the .
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Comprei pela internet na Decolar.com no dia 15/12/2014 uma passagem de voo Brasilia - Belo Horizonte para o dia 20/12/2104, com volta em 8/1/2015. Realizei o pagamento no cartão crédito, na hora, no valor de R$ 355,00, pela GOL.
Quando imprimi o bilhete vi que a data de embarque estava em 06/01/2015.
Liguei para corrigir o erro e descobri que teria que pagar acima de R$800,00 de acréscimo para uma passagem na data desejada. Resolvi cancelar e descobri que para isso pago multas que devem chegar acima de 50% do valor da passagem e com demora de 120 dias no retorno.

17 December 2014
Unprompted review
Rated 5 out of 5 stars

On Decolar.com

An easy to use site, informations very complete, fast answers; definitely recommendable for anybody that travels, for fun or business.

16 December 2014
Unprompted review

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