Decode My Radio Reviews 816

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for its efficiency and ease of use, often highlighting the quick delivery of radio codes. Many people found the pricing to be very competitive, often noting it was significantly cheaper than alternatives. The overall user experience is consistently described as straightforward and hassle-free, allowing consumers to quickly resolve their radio code needs. However, some people were dissatisfied with the product, reporting that the codes received did not work or were duplicates of existing ones. Additionally, a few reviewers mentioned issues with response times, indicating that they waited longer than expected for their codes or did not receive replies to their inquiries.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency. Many reviewers... See more

Product

Users describe ambiguous interactions with the product. While many reviewers report successful experiences,... See more

Price

Reviewers mention positive feedback about price. Many customers found the prices to be very reasonable, with... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease of use, with... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers report significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Battery replacement locked VW radio. Code handwritten in manual by previous owner did not work. Researched and found this site. Seems to be lowest price. Received code, but it was the same as the one... See more

Rated 4 out of 5 stars

I previously rated this with 1star as the code I was sent didn’t work and my request for a refund went unanswered. However, I’ve now been sent a different code and this has unlocked the radio, so than... See more

Company replied

Rated 4 out of 5 stars

Initially something went wrong with the payment but when contacted by mail the arranged it quickly and send the code. Good service!

Company replied

Rated 5 out of 5 stars

After seeing a few 1 star reviews I was skeptical. But after paying the $15 or whatever it was, I finally had my radio code that I needed after replacing my car battery. After the dealership couldn’t... See more

Company replied


Company details

  1. Software Company

Written by the company

DecodeMyRadio.co.uk provides instant radio unlock codes for thousands of vehicles, this includes: Ford, Volkswagen, Renault, Nissan, Fiat, Audi, Skoda, SEAT, Honda & Dacia. Online since 2005 we have helped thousands of customers recover their lost radio codes, saving time and money. Our service is 100% online, secure and guaranteed – just enter your radio serial number to get started. Decode My Radio is a trading name of Plasmatize Media Ltd, registered in the UK (Company No: 07190192).


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

816 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant service

Brilliant service, had my code with in 30mins, had my radio / music back on for my long road trip! Easy to use will recommend.

Thank you very much

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely a SCAM company AVOID!!!

Absolutely a SCAM company, paid for a radio code on 16/04/2026 , never received an email, used the never received my code via the faqs, filled in form sent email, no response, emailed support, no reply, called the number - doesnt work so its been like 2 weeks no code, no replies to any emails and no way to make contact AVOID!!!!

if i could vote minus stars i would! worst customer services ever

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Don't bother, pay more money, use a better service

So, i sent the wrong serial number, trying to correct this was a nightmare, every time i emailed i just got an automated reply. When you try to navigate the 'help' page- nothing works, bloody hopeless, there is a phone number- doesn't work, i eventually got my code after 15 emails. NEVER AGAIN

15 April 2026
Unprompted review
Decode My Radio logo

Reply from Decode My Radio

We’re sorry you were unhappy with the experience.

The delay arose because the original serial number submitted was incorrect. Once the correct serial was provided, we supplied a replacement code free of charge, despite the fact that replacement lookups cost us money and many suppliers charge extra in these circumstances.

We would also like to clarify that the review does not accurately reflect the level of contact involved, as the number of emails exchanged was significantly fewer than 15. Automated acknowledgements may be sent initially, but customer enquiries are reviewed and responded to.

We always aim to resolve genuine issues fairly, and in this case we did exactly that by providing the correct code at our own expense.

Rated 5 out of 5 stars

Brilliant

Brilliant. Quick and easy. Waited 12 hours to get the code for free. Very helpful video with code email on how to enter code.
Great service. Thanks.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

I did pay for radio code with my apple…

I did pay for radio code with my apple pay and it gave me random email address.
I contacted support and attached photo of the email and order and the proof. 24h from the email and no response whatsoever.
I paid £15 for a radio code.

Phone number is not working and no way to contact them.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Radio code worked great

Radio code worked great, many thanks.

18 April 2026
Unprompted review
Decode My Radio logo

Reply from Decode My Radio

Thank you so much for the 5 star review! We really appreciate your support 🙌

Rated 1 out of 5 stars

Scam! Keep clear!

Paid by PayPal, receipt send immediately but no correspondence after. Auto response when I try to email them. Says on receipt 4 to 24 hrs, that was 3 days ago. No code sent and no way of getting my money back. Definitely a scam .Do not use!
Wait! After submitting this review, I later received my code by email, so I apologise for calling it a scam. However I will stick with the one star review because a lot of anguish would have been prevented if they had communicated with me. Also they should state on their site that the process could take up to a week, there would not have been a problem then.

18 April 2026
Unprompted review
Decode My Radio logo

Reply from Decode My Radio

We’re sorry to hear you feel this way.

We can confirm that your radio code was sent to the email address provided after your order. Sometimes our emails can unfortunately land in junk or spam folders, so please do check there carefully.

To help further, we have also just re-sent your code to you again now.

If you still cannot find it, please contact us (support@decodemyradio.co.uk) and we will be happy to assist further.

Rated 5 out of 5 stars

Simple

Simple, quick and it worked.

11 April 2026
Unprompted review
Decode My Radio logo

Reply from Decode My Radio

Thank you so much for the 5 star review! We really appreciate your support 🙌

Rated 5 out of 5 stars

The only free one who helped me A LOT

The only free one who helped me A LOT! Was worth the 12 hour wait!!

11 April 2026
Unprompted review
Decode My Radio logo

Reply from Decode My Radio

Thank you so much for the 5 star review! We really appreciate your support 🙌

Rated 1 out of 5 stars

Useless CODE DOES NOT WORK

Useless
The code provided did not work
I have asked twice for a refund and just get a reply give img me the code that does not work

£2.99 however how many people pay and don’t get a code that does not work?

STILL NO REFUND DESPITE COUNTLESS EMAILS TO THEM
BEWARE DONT USE THEM ITS A SCAM

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Worked just fine :)

I put in the serial number of my radio and had to upload a photo of the sticker with all the details of the radio - had my code short time after and it worked perfectly. Thank you so much!

6 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service from My Code…

Very poor experience with My Code Radio.

I placed an order over a month ago and have been trying to resolve an issue ever since. I contacted them multiple times, but received no proper help – only generic, copy-paste responses.

I provided clear video proof, but my issue was ignored. After more than a month, I still have not received my refund.

This is extremely frustrating and unprofessional. If something goes wrong, you can’t rely on their support at all.

I would not recommend.

2 March 2026
Unprompted review

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