Great customer service. After my return shipment was lost in transit for over three weeks, I alerted the company. They immediately filed a claim and reimbursed me. The process was handled quickly and... See more
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See what reviewers are saying
I’ve been using Decluttr for quite some time now, and they’ve consistently delivered great results. Highly recommend for anyone looking to sell old electronics quickly and efficiently! Their process... See more
Company replied
It was painless, cost effective, scan, put in box and take to UPS Store and they do the rest, quick payment through PayPal. Unfortunately I never give 5 star reviews, if I see 5 star reviews I overloo... See more
Company replied
I love Decluttr!!! They make the process so easy and quick. I had numerous DVDs and CDs that I had no interest in anymore and within a week of mailing them (postpaid through UPS) I had my money in m... See more
Company replied
Company details
About Decluttr
Written by the company
Decluttr is the easiest way to sell your unwanted CDs, DVDs, Games, Books & Tech.
To get started, just enter a barcode or an electronics item and we’ll give you an instant offer price. Then, pack your items into a box and ship them to us for FREE.
Once we’ve processed your items, we’ll pay you by PayPal, check or direct deposit into your account. Scan it, send it, spend it – it really is that simple!
Start Selling Sell Mobile PhonesContact info
United States
- decluttr.com
4.3
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience was great
The experience was great . It was very simple to sell my CD’s
24 January 2025
Reply from Decluttr
Hi Richard,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
I love Decluttr!!
I love Decluttr!!! They make the process so easy and quick. I had numerous DVDs and CDs that I had no interest in anymore and within a week of mailing them (postpaid through UPS) I had my money in my PayPal account (your bank account is also an option). I highly recommend Decluttr and give them a 5-Star, A+++ rating!!!
21 January 2025
Reply from Decluttr
Hi James,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Super easy process start to finish.
Process was very easy and I received the funds within one week!!! Awesome way to get old electronics out and also get paid!!
14 January 2025
Reply from Decluttr
Hi Bryant,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
quick and easy to use the app for…
quick and easy to use the app for selling dvd's and cd's
18 January 2025
Reply from Decluttr
Hi Resourceful Woman,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
the system is so easy to navigate
the system is so easy to navigate. really appreciate the prepaid shipping labels making it so you don't have to stand in line to drop them off at UPS.
20 January 2025
Reply from Decluttr
Hi KK,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Buyer Beware: They Switched Delivery Addresses Without Notice
After delaying the requested return of my MacBook Air by several days, Decluttr sent it back (they also offered <10% of their online estimate, but that isn't the issue).
They did not send it to my home address (or if they did, they couldn't say so): they sent it to my PO box, without notifying me until 12+ hours later. The laptop was tracked per UPS to arrive at my house and was listed as "out for delivery" but never made it out of the facility.
Decluttr made no effort to contact me: I found they had been negligent when the "out for delivery" package did not arrive.
My Post Office has not received the laptop, and if it does, it will be difficult to retrieve, as Post Offices explicitly do not want packages like this sent to their boxes.
After I asked for the name and phone number of their CS manager, I heard nothing. Except "We cannot be held liable", which is untrue, as companies that engage in deceptive business practices can always be held liable.
I hope this is not a typical experience, but reviewing some of the other reviews, it seems as if it may be. If you try to sell your tech stuff to Decluttr, it may not be returned if you don't like their offer. Look elsewhere.
18 January 2025
Unprompted review
Reply from Decluttr
Dear Sam,
I’m sorry to learn that your experience was not positive.
A few days ago, we reached out to you requesting some information necessary to proceed with your ticket. As we have not received a response from you, we will close the ticket.
We trust that your issue has been resolved. However, if this is not the case, please do not hesitate to reach out and provide us with the required details, and we will be more than happy to assist you.
Kind regards,
Sandra
decluttr
Do not use
I do not recommend this company to anybody. I shipped on my games to declutter waited 3 to 4 weeks and then was told but there was a problem and it was under review and I wouldn't be paid until the review was over. Only then did I mention I was getting an attorney involved and you guys paid me that day do not use this company.........
8 January 2025
Reply from Decluttr
Hello Ryan,
We regret to hear that your experience did not meet your expectations.
Upon reviewing your order, I can confirm that it was received and full payment was completed on January 10, 2025.
We recognize that there were delays in the processing of your order due to the festive backlog.
We wish to express our deepest apologies for the disappointment and inconvenience that this situation has caused.
We appreciate your patience and cooperation.
Kind Regards,
Antionette
Customer Complaints
I have sold several items and have…
I have sold several items and have always had a great experience.
10 January 2025
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Decluttr Offers the Best, Fastest Service
This would be my third experience using Decluttr and as great as it was previously, they truly went above and beyond this time!
There was a problem regarding the quantity I sent them and what they thought they received. I dreaded the though that I had to prove what I sent and I feared it would just be one delay and headache after another. Two emails later and within two days, the problem was solved and I received my money via direct deposit.
I would never even think of using any other service. Decluttr is the best.
10 January 2025
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Declutter is easy to use
Declutter is easy to use. The app is great to use, user friendly. and the scanning function works well with only a few exceptions when it can not read the bar codes.
My biggest complaint is that they are highly selective in what they purchase, and won't buy all the CDs I had in my collection to sell. They will buy some CDs from an artist but not others. Overall, worth using but expectations should be managed.
4 January 2025
Reply from Decluttr
Hi Greg,
We are sorry to hear that not all of your items were accepted in the basket.
Please note that this is based on a supply and demand and if there is no demand for that item on our sites then the barcode of the item will not be accepted.
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Reply from Decluttr
Hello John,
Thank you for your fantastic review! Have you heard about our refer-a-friend program? You can receive an extra $5 when your friends use Decluttr as well! For more details, please visit: https://www.decluttr.com/refer-a-friend/
Best regards,
Jodie
Decluttr
Be very careful
I sent in multiple dvds and was owed approximately $9.00. I originally listed my PayPal account as the payment method but received an email from Decluttr that the payment did not go through and that I should update my payment method. I updated my payment method to direct deposit to my checking account, and then sent Decluttr an email stating that my payment method was updated. Over a month went by and I heard nothing. I sent 3 emails requesting payment. Finally I received a response - which made no sense. Decluttr is claiming that it will not process the payment I am due through my checking account because I originally selected PayPal and therefore they will only process payment through PayPal. But Decluttr was the one who sent me the first email telling me to change my payment method. In any case, I no longer have a PayPal account. So now Decluttr refuses to process my payment and refuses to return the 30+ dvds I sent in. This is such a scam! It’s bad enough they pay pennies on the dollar but now to scam someone out of $9.00 is just outrageous.
Update Jan. 23:
Even their response to my review is outrageous. I provided my checking account information, at their request, and was told they would “manually” process the payment that way…still nothing. All talk but no action.
Update Jan. 30:
I truly believe that I never would have received my money if I had not started complaining on line and threatening legal action. What I was put through for $9.00 was ridiculous and outrageous. If you have CDs and DVDs you want to get rid of, I highly recommend reaching out to your local library and asking if it takes donations. That’s what I did after this horrible experience. Not only did I help my community by donating my used DVDs, but I received a letter from the library that I will use for tax purposes. I will be able to get a tax deduction for my charitable donation to the library that will far exceed the pittance I got back from Decluttr.
7 January 2025
Unprompted review
Reply from Decluttr
Hello Sharyn,
I regret to hear that your experience has not lived up to your expectations.
The payment was attempted on 18/12/2024; however, it seems that your PayPal email address was invalid. We did inform you privately that since the payment method was different from what you used when placing your order, the system imposed restrictions on us.
We are pleased that your payment has been successfully processed, as we have been working diligently and truly value you as our customer.
I apologize for any inconvenience and disappointment this may have caused may you have a lovely day.
Kind Regards
Jodie
musicMagpie
Efficient process to clear out CDs but…
Efficient process to clear out CDs but the exchange amounts could be a bit higher.
22 May 2024
Reply from Decluttr
Hello JimmyD,
Our buying prices are based on several factors, mainly supply and demand at the time of selling. Unfortunately, we are unable to offer more than what is offered on our website at the time of order creation.
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind regards,
Sandra
decluttr
Reply from Decluttr
Hi Thomas,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
I got the notice of purchase very…
I got the notice of purchase very quickly along with the UPS label for shipping. I tracked the shipment and found that for some reason it had not reached them in over three weeks. I let them know and they filed a claim and paid me for the shipment.
24 December 2024
Reply from Decluttr
Hi Alex,
We maintain a strong partnership with our courier and are disheartened by this occurrence. We will bring this matter to the attention of the appropriate team to enhance our services in the future, as we are dedicated to ensuring successful deliveries.
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Very easy and very good payout amounts.
18 December 2024
Reply from Decluttr
Hello Leon,
We appreciate you leaving us such a wonderful review! Are you familiar with our refer-a-friend program? You can earn an additional $5 when your friends also use Decluttr! To learn more, please visit: https://www.decluttr.com/refer-a-friend/
Best regards,
Jodie
Decluttr
So easy to deal with!
18 December 2024
Reply from Decluttr
Hello,
Thank you for your fantastic review! Have you had a chance to check out our refer-a-friend program? You can earn an extra $5 when your friends use Decluttr as well! For more details, please visit: https://www.decluttr.com/refer-a-friend/
Kind Regards
Jodie
Decluttr
Easy to use website
Easy to use website. Provided free shipping for my old IPad. Also, paid me top dollar. Will be recommending to all my family and friends.
18 December 2024
Reply from Decluttr
Hi Victoria,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
easy to navigate and work with
18 December 2024
Reply from Decluttr
Hello Larry,
I appreciate you leaving us such a wonderful review! Are you aware of our refer-a-friend program? You can earn an additional £5 when your friends also use musicMagpie! To learn more, please visit: https://www.musicmagpie.co.uk/refer-a-friend/
Best regards,
Jodie
Decluttr
Super easy to scan each item
Super easy to scan each item, get price and ship in. Very impressed with how easy and quick this process was!
17 December 2024
Reply from Decluttr
Hi Lauren,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
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