Avoid Deck Exchange – unacceptable experience
I had an extremely disappointing experience with Deck Exchange.
I paid £239.99 for“Premium” condition. Their website stated a delivery12 days to arrive. During that time, I contacted them by email and received no proper response.
When the controller finally arrived, I was shocked by its condition. The original box was damaged, and the controller itself was dirty, dusty and. There were obvious signs of previous use. This is absolutely not what I would
I have photos and video evidence showing
It gets worse. After testing the controller,right TEMPO fader is faulty. The left fader works normally and changes the tempo smoothly. The right fader behaves erratically — even a very small movement can cause the tempo value to jump unpredictably instead of changing smoothly. I have recorded this fault on video in rekordbox as well.
So, in summary: I paid12 days instead of the advertised 1–3 days, had my emails ignored, and eventually received a dirty, heavily used-looking controller with a functional defect.
After receiving mine, I also noticed another customer review describing a very similar experience — delayed delivery followed by equipment arriving in poor condition, including an issue involving the supplied cable. Reading that after experiencing these problems myself was very concerning.
I have now requested a full refund of £239.99. I do not want
I have retained the complete unboxing video, photographs, videos demonstrating
Based on my experience,it was
Completely unacceptable experience from start to finish.