Decathlon Sports India Reviews 74

Greetings!
We purchased a Decathlon bicycle from the Decathlon Subhashnagar store. We wanted to take that home with us and get the billing done. We were told by the sales representative Mr Shubham that the bicycle would be dismantled in 10 mins to enable us to carry that in our car. We requested Mr Shubham to have the same dismantled and that we would come back after half an hour and pick it up. However, when we came back after approximately 1 hour the bicycle was still intact and was not dismantled, only the front wheel was to be dismantled. We were told to carry the bicycle in intact form where we were travelling in a hatchback. The representatives at the counter were also turning a deaf ear to our needs. After telling them twice or thrice as well no one was ready to assist us. Why are they so frustrated only you may know. We had a tough time fitting the bicycle in our car and if anything happens to the product before we reach home then who would take the responsibility? This is too disheartening. The level of the services provided was poorer than a local hawker selling the products on the streets. The bill amount was around 11k and when someone buys a product, there are emotions attached to it. I hope we will be able to manage to take the bicycle home without any scratches or complications. But if only Mr Shubham and his associates at the billing counter and around the exit area were a little cautious towards the customer's needs our experience would have been a wow experience. I hope your team understands that and trains your sales representatives to be more attentive towards your customer's needs or else we don't mind promoting your brand as a Roadside hawker's brand if this is the level of training that you are providing to your team and this is the level of services that they are providing your customers.
Good luck!
Regards,
Manisha

I recently purchased a bike from Decathlon's warehouse, and let me tell you, it's been nothing short of a nightmare. 🚲💔 After encountering significant quality issues with the bike, I followed Decathlon's return policy to the letter. However, my return request was flat-out denied, leaving me feeling defeated and utterly disappointed.

It's clear as day that Decathlon's policies and procedures are heavily skewed in favor of the company, at the expense of customer satisfaction. This whole ordeal has not only cost me financially and caused a ton of inconvenience, but it's also left me feeling completely disheartened and disillusioned with Decathlon as a brand.

And let's talk about accountability... or rather, the lack thereof! Decathlon's customer service reps showed zero accountability or professionalism throughout this entire mess, which only made things worse.

This review is for Decathalon India-I wish I should have read the reviews before placing the order. I have ordered a pilate gym mat on 30th of dec and it should be delivered by 31st. It is still not here and I suppose it will not arrive anytime soon.
Update: until 09th Jan they failed to give any update regarding the product. I have to cancel it on 9th. Now I'm waiting to get any update on refund.

I ordered a pair of golf shoes on 16th of December , vide order number 1711317 the shoes were supplied on 19th December, the shoes were worn on 20th December, the spikes and sole started falling apart after only a single days usage, this was taken up with customer care, however they without applying their mind , siting untenable reasons rejected the request for replacement or refund.

I have ordered number of items for my personal usage in the last six to seven months costing several thousands like Golf clubs kit, golf bag, golf cart, golf balls, golf shoes, additional putters, fairway drivers, tees and gloves etc, however this transaction has left me thoroughly disappointed with their customer service.

I don't know whether this is a problem with decathlon india or decathlon express Avenue Chennai, my first experience of ordering my trampoline to be picked has been a disaster. Supposed to pick it up on 24th dec from the store as per decathlon, thinking that it will reach earlier, today is 29th,only now it has reached the decathlon express Avenue store , I have called decathlon express Avenue 20 times (no exaggeration, probably it is even more) so far, one one has picked up the phone, called online customer service number, standard answer, it will reach the store in 48 hours.... sorry decathlon, shopping with you online has been a terrible experience, don't think will recommend decathlon again..

Even if they have a genuine reason for the delay, at least don't order or pickup from decathlon express Avenue, they won't pickup your call

When I gave a bad review for their delivery in their decathlon.in website, they conveniently, forgot or didn't publish. Look at that...I have no problem with product, it is great but if you are ordering something and picking, watch out for decathlon express Avenue, they will not pickup any calls

never experienced these type of useless customer care, when we order online then installation we sent other places, i ordered 2 cycles via online , two wheels are missing, also installation they informed me sent their nearest outlet??? when we asking the missing parts they send us the feed back survey for review
I never recommended decathlon in my life, so why you open online order, installation we need to send your out let? So please close your online website

I did servicing for my Road Bike RC 120 Yesterday from Decathlon Wagholi, Pune. Technician Shohrat well serviced my bike quickly in emergency with the help of new young technician Umesh B. During the process got tremendous support by BIPIN UNDRE. Thank you so much!!!

now a days all are useless product which will become complaint at the earliest , actually this shoe was given as a replacement for another defectives product and your customer care guys stated that i have a poor knowledge of your products and i had to agree them i am a person with zero knowledge and they had suggested me this shoe for my purpose , and as a person who will not be there in India regularly i could not come to store to through this useless peace of shoe in front of your so called product experts , and i must agree that i am a fool who had trusted this brand and blindly purchased many products , i would request you to publish this review so that others will not get cheated or else i will post it in a public platform

I had purchased a pull up bar from decathlon couple of years ago. the vacuum rubbers on the side have worn out. On asking decathlon to supply for spare vacuum rubbers they say they do not supply. Now the pull up bar is useless without these. They have a new model which has the same rubbers but they do not supply even these. So what use is the pull up bars if spares are not supplied. The bar is costing around 1500 rupees. We cannot keep buying bars for want of side rubbers. Team decathlon should work on providing the required spares and rather tell customer to buy new pull up bar for want of side rubbers.
Would advise anyone planning to buy pull up bar from decathlon to not buy unless they confirm supply of spares.

Its such a pleasant experience to visit and get the variety of sports related goods one needs. The number of sports Decathlon offers goods for is so amazing, great customer friendly environment.

The service by decathlon is outstanding. For my cycle, Ankit was in charge of service and his care is much appreciative!!!
#DecathlonWakad #Pune #India

Keep up the standard Decathlon! <3

Knowledgable staff, good service and a good mix of product, most of them decent quality compared to other Indien stores.