Debenhamsgadgetinsurance Reviews 

Absolute con!!! Having made a claim and sending all required documentation this company then told me to contact my phone network to get information I had already provided!!! Total waste of money so I cancelled my direct debit. AVOID!!!

Just been over a year having taking cover out with this company. My iPhone 8 top ear speaker playing up unable to hear the other person. So decided to make a claim under ‘MECHANICAL BREAKDOWN”.

Rang them and referred me to their website to process my claim. Submitted my claim then after 48 hours received a generic reply from them

“We are currently reviewing your online claim form and note that you are claiming for breakdown of your device.

We should make you aware that only breakdown claims that meet our policy criteria below can be considered:

Breakdown

Means the actual breaking or burning out of any part of your gadget whilst in ordinary use arising from internal electronic, electrical or mechanical defects in the gadget, causing sudden stoppage of the function thereof and necessitating repair before it can resume normal operation.

In order to ascertain that your device meets the criteria above it is imperative that you obtain an independent inspection report which should show the cause of the problem.

Once you have this document please upload it to your claim form so it can be reviewed.

Now after waiting 48hrs they have the cheek to tell me to get my mobile independently checked and submit a 3rd party report, which no doubt nobody is going to offer me for free.

Then they will decide if my claim is eligible or not 🤷🏼

For crying out loud Ive already informed you my ear piece is not working am sure this is classed as mechanical break down causing sudden stoppage of the function therefore necessitating a repair.

On top of that if they did eventually accepted my claim I got to also pay £50 excess.

Guess what folks I cancelled my policy straight away took my phone to an independent phone shop who replaced my ear piece for £15. Happy days.

So please stay clear of this insurance policy it’s a scam. I can’t believe I have been paying them £12 a month for the last 12m or so. I only took the policy out due to the reputable name of “Debenhams” which this company has tarnished.

I guess You live and learn.

Really terrible service - avoid! I filed a claim a month ago after my phone broke and I still haven't received a replacement phone. They initially sent me the wrong, refurbished model and then when emailed me continuously until I returned it, after which point they ignored my emails and queries about when the correct phone would be sent.

Can’t recommend enough. Had an incident involving my toddler and the back glass of my phone. Within a day or two I had been given the label to post the broken phone. The item was received this morning, and I’ve just received confirmation the new one is on its way to me this evening. Super quick turn around and friendly lady in the phone.

It would be zero but not available. Took two days to reply to a claim for mobile phone repair, then they wanted me to go to apple store and get an indipendant inspection report. This is then to be posted to the insurance company and if successful I was then expected to return to the apple store to leave the phone for repair, then collect it again when this was completed with no regard as to how long this would take leaving me without a phone. This was required for a minor problem with the phone which would have been corrected immediately if it had been insured elsewhere. Never use this company if you require a quick repair or replacement, I would be quicker to lie and say you have lost the phone!!!!!!!

Terrible service, made a claim for the "1st" time in 4 years as my phone started playing up. Got an email this morning telling me I have to jump through hoops and gather all this "useless" information even tho the majority of the info was given to them when the policy was set up. I chose "Mechanical Breakdown" their response was to tell me that I have to send the phone to be looked at by an independent party at "my personal expense" so they get a report and consider if they wanna pay out. Also, at the bottom of the email that if my claim is "accepted"(even tho you paid) they can't guarantee the same phone, colour or exact specs. Basically in plain English they will give whatever they decide to give you. PLEASE AVOID THIS COMPANY LIKE IS THE PLAGUE. Someone here said you get what you pay for....NO...YOU DON'T EVEN GET THAT.

After weeks of back and forth with rediculous requests (seemingly just to try and turn down the claim). My phone was "replaced" with a refurbished model, without a box and in a different colour "as described in the terms of your policy" just be aware that cheap insurance comes with the price of cheap service. You get what you pay for. AVOID.

3 company in one how??? Debenhams gadget insurance .taurus iisurance and switched on insurance same address not uk Gibraltar the address same suit 2209_2217 euroports, europort rd it is legal or fake.
Please I need the answer how? If is fake I need money back

I recently damaged my MacBook Pro and had to claim on my insurance with Debenhams. I can't recommend them enough. The whole process has been very smooth, the team were super helpful, the collection process really easy and I've got a laptop again within four weeks.
I will continue to insure my devices with Debenhams!

posted on 09/04/2020 12:32

I can not find the words to describe…
I can not find the words to describe how disappointed i'm with they costumer service .
i sent my phone to be repaired on last 27/03/2020 and they received it on Monday 30/03/2020 so the post office is very efficient like always .
After few days i rang them for a update on my claim the lady on the phone could not give a answer when my phone should return to me and asked me to wait a little longer so i did.
i rang and email them again so far they only showed me that they incapable to provide me with a simple answer .
so i do not recommend this company ..
RE: NCL/DE/00013382/ALV-1 - #176045.
----------------------------------------------------------
Posted today 14/04/2020
Today is 14/04/2020 and still no communication from this company since they got my mobile to repair . i've been promised last week that they would ring the repairing guys and email me with some update so far nothing. I have only one question, WHEN WILL I HAVE MY PHONE BACK? or a replacement ? I hope that you understand my frustration after pay for the insurance and the claim i think that i deserve at least information .
thanks

Rubbish service. Broke my screen at work and sent the phone in for repair. They sent a phone that didn’t work. This went on 3 times and now they’re offering me a third of the phone value as a replacement. I’m self employed and the phone is my lifeline for work! Cheap insurance is a cheap service all round. I won’t make the same mistake again.

Do not use this company. From my experience over my daughters break in and theft of Macbook they will do everything they can to not pay, make the process impossible and add to your stress. Seriously avoid.

AVOID AT ALL COST!!

I've had my phone 7 plus and MacBook Pro covered with Debenhams for some time (plus previous phones). My iPhone 7 plus had the top tier 'ultimate cover' (covering damage, lost and theft) also covering me whilst abroad. My phone was stolen in Thailand and I sent a claim providing all documents required e.g. flights/police report/purchase of phone etc. They refused to pay out. Plus they took 4 weeks to make a final decision leaving me travelling phoneless whilst on my own.

DO NOT USE THIS COMPANY ! They have no customer loyalty and find ways to not pay out. Awful company.

This company is an absolute farce.
Assuming your claim is accepted you will not get a like for like replacement- you will only get a reconditioned item back.
If u request vouchers you are likely to receive about 1/3 of what it would cost to replace your item and then the high excess is deducted too.
Their claim procedure is set up to be unnecessarily onerous and can take days to get all the evidence & nothing is looked at for at least 2 days after it is all in- even then you are likely to get something disallowed and have to resend items. Their claims on the website that you get a next day replacement is completely unfounded- expect to be phone less for at least 2 weeks.
As for accessories- they only cover cases that were bought at the time of purchase. Ie the exact day you purchase your gadget- if you renewed it or bought a better it's not covered.
A complete waste of money.

I was very nervous after reading the reviews when my son dropped his mobile that was covered by debenhams gadget insurance But I must say that I received great service, the replacement phone arrived quick and there was no hassle at all..

This is the worst an insurance company I have had ever.

Same here wouldn’t accept receipts I have from very ! I had to pay for my own report (£60) and they wouldnt give money back ! And when you call to complain they being funny with you ! never again 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️
So unprofessional
Oh and lady in customers service was funny because I’m foreign with accent! Amazing

Excellent service. I have had gadget insurance for several years but luckily never claimed. I recommend the policy to my Mum who look out a policy last year. Unfortunately last week she dropped her phone and smashed her screen. We put in an online claim which was so easy to do. We included a photograph and copy of the sales receipt. We were pleased to do it online as we find it hard to understand people on the phone sometimes when call centres aren’t in England. Within a couple of days it had been authorised. We were amazed to see that we could visit our local Samsung Genius Bar and get it repaired within the hour. I made an online appointment with Samsung for the following day. They mended the phone in 45 minutes and the service was great. We came home and sent the receipt, the repair documents and our bank details to Debenhams. On Monday we had a note to say it had been authorised. The following day we had a note to say payment had been made and today we have the money in the bank. I could not recommend them highly enough. I would but insurance from them anytime.

Paid for over 5 years for family gadget insurance allowed to enter devices and provide iIMEI numbers for devices . Thought I was insured but first time I try to claim I can’t provide proof of purchase receipt so no claim . If I can add to my list of gadgets and provide IMEI number and you accept this then why when I claim is it not acceptable . Insurance now cancelled will pay extra on home insurance .

Horrible service. You can never win a claim with this company.
I personally believe they make it hard for you to make a claim asking about photo if with your facial picture and proof that you went to a shopping centre. Is that a joke?
Avoid this company.