debbie fortune estate agents Reviews 55

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, highlighting their knowledge and efficiency throughout various processes. Many people appreciate the excellent service, noting that the team keeps them well-informed and provides valuable support, making transactions smooth and stress-free. However, some customers also noted issues with the sales team, describing them as disjointed and lacking a dedicated focal person. A few other people also felt that valuations were not thoroughly explained or were inaccurate, leading to delays and the need to seek services elsewhere.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team for being professional,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the high level of... See more

Based on these reviews

Rated 5 out of 5 stars

Karen was fantastic - she patiently showed us 3 properties during our house hunting day, and at all times was professional yet relaxed, not putting any undue pressure on us at all. We feel we've been... See more

Company replied

Rated 5 out of 5 stars

What made My experience ' Great ' was due to having Victoria Taylor as my property searching detective. She was busy looking on My behalf and e-mailing those particular 'housing details' onto Me... See more

Rated 5 out of 5 stars

Recently used Debbie Fortune who were amazing from start to finish. All staff extremely helpful with knowledge in all areas. Stevie was very professional and kept us updated every step of the way wit... See more

Company replied

Rated 5 out of 5 stars

I have recently sold a property through Debbie Fortune Estate Agents. All the staff have been utterly professional throughout the whole process. From valuation with Neil, the warm and friendly greet... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency
  3. Real Estate Consultant

Written by the company

Property experts in Sales, Lettings, Land and New Homes, Auctions, Mortgages Debbie Fortune Estate Agents is a family owned, totally independent sales and lettings agent, established in January 2009.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

55 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

' Head & Shoulders ' above the rest =5*

What made My experience ' Great ' was due to having Victoria Taylor as my property searching detective. She was busy looking on My behalf and e-mailing those particular 'housing details' onto Me to view and decide upon. You may say," Yes, but that is her job, after all. "
Absolutely correct, but can anyone honestly say the have been given such great service,felt listened to and price range was spot on everytime ?
" l Can !! "
Thank Victoria Taylor for all your help and support @ debbie fortune estate agents.
Kind regards,
A Happy Property Searching Customer.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Stevie Worgan-five stars

I am a Property Solicitor and I have had the great pleasure in working alongside Stevie Worgan on a transaction where, although Stevie was representing my client’s vendor, she showed proactivity and tenacity to ensure my client and the chain are looked after. Thank you, Stevie.

6 March 2026
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for your kind words—this really means a lot, especially coming from a fellow property professional.

Stevie truly is an asset to our team, and it’s wonderful to hear that her proactivity and tenacity made a positive difference not just for her client, but for everyone involved in the chain. We firmly believe that great communication and collaboration are key to successful transactions, so it’s fantastic to see that reflected in your experience.

I’ll be sure to pass your feedback on to Stevie, she’ll be absolutely delighted.

We hope to have the pleasure of working with you again in the future.

Rated 5 out of 5 stars

Great customer service !

Karen was fantastic - she patiently showed us 3 properties during our house hunting day, and at all times was professional yet relaxed, not putting any undue pressure on us at all. We feel we've been really well looked after by Debbie Fortune Estate Agents

5 March 2026
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for your lovely review.

We’re delighted to hear that you had such a positive experience with Karen. She takes great pride in making the process feel relaxed, informative, and enjoyable—so it’s wonderful to know you felt well looked after throughout your viewings.

Buying a home is such an important journey, and we’re so pleased we could be a part of yours.

Wishing you all the very best with your search, and we hope to help you again soon.

Rated 5 out of 5 stars

Superb customer service

Superb customer service, friendly staff and very welcoming. Was shown around the property numerous times, given full disclosure and nothing was too much trouble for them. Joanne was particularly helpful to us finding information about the property and very patient with us.

31 October 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for your lovely review. We’re so delighted that Joanne was so helpful. This means a great deal to us.

Rated 5 out of 5 stars

Debbie Fortune stands above the rest

Debbie Fortune is the best agency we have ever been with. They offer a high level of professionalism and have made us feel very looked after. Our agents were primarily Vikki and Sam. They are considerate, reliable and great at communicating with their tenants. They have stood out to us above other agencies and we are very grateful for their service and time.

21 October 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for your wonderful review! We’re absolutely delighted to hear such lovely feedback about Vikki and Sam — they’ll be thrilled to know how much you’ve appreciated their care and communication. It means a lot to us that you’ve felt so well looked after, and we’re truly grateful for your kind words and recommendation.

Rated 5 out of 5 stars

Great service from Vikki and team

Vikki and her team made renting out our house easy. They were professional, friendly and efficient. I highly recommend them.

16 October 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for your lovely feedback! We’re delighted to hear that Vikki and the lettings team made the process so straightforward for you. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Very friendly and extremely helpful…

Very friendly and extremely helpful staff. Stevie in particular regularly went above and beyond her role in order to support us through sales progression and played a vital role in getting us through to exchange of contracts. We couldn't be happier with the service.

11 October 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for your wonderful feedback! We’re thrilled to hear how well Stevie looked after you — she really does go above and beyond to make sure every sale reaches a happy conclusion. We’re delighted you’re so pleased with the service and wish you every happiness in your new home!

Rated 5 out of 5 stars

Julie

Julie showed myself and my partner around a lovely property. We're first time buyers and she was very supportive and friendly and answered all of our questions.

11 October 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for your kind words! We’re delighted to hear that Julie made your first viewing experience such a positive one. She’s a real star and will be so pleased to know you felt supported and well looked after. Wishing you both all the best with your first home journey!

Rated 5 out of 5 stars

Excellent experience with Vikki for letting

We’ve used Vikki at Debbie Fortune to let our rental property twice. The service is very professional and we had a lot of interest from the marketing. They handled all the viewings on one day which was really convenient. We felt the tenant vetting was thorough and we were happy with the advice they provided us and each letting has been very successful. We will certainly continue to use them for re-letting.

29 May 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for your lovely feedback! We’re really pleased to hear you’ve had such great experiences with Vikki and the team. It’s always a pleasure helping you with your rental property, and we’re so glad the process has worked smoothly each time. We really appreciate your trust in us and look forward to helping again when it’s time to re-let. ⭐⭐⭐⭐⭐

Rated 5 out of 5 stars

5 Star Service

Recently used Debbie Fortune who were amazing from start to finish. All staff extremely helpful with knowledge in all areas. Stevie was very professional and kept us updated every step of the way with informative, regular updates with a very friendly manner, she resolved any issues we had within the chain with a great level of expertise. Thank you all.

13 September 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for your lovely review. We’re delighted to hear that you felt supported throughout your move and that Stevie, along with the whole team, was able to make the process smooth and positive for you. We really appreciate you taking the time to share your experience and wish you every happiness in your new home.

Rated 5 out of 5 stars

From the outset all the staff were…

From the outset all the staff were friendly, open, well informed and honest. They were excellent at communicating and liaising. We are very grateful to have reached a successful completion.

12 September 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for your kind words. We’re thrilled to hear you felt supported and well-informed throughout the process. Communication is something we pride ourselves on, so it’s wonderful to know this made a difference for you. We’re delighted everything reached a successful completion and wish you every happiness in your new chapter.

Rated 5 out of 5 stars

Fantastic staff which helped us…

Fantastic staff who helped us tremendously throughout the process of finding a lovely flat for me and my brother. As first-time renters, we were very thankful for the guidance and extra support, especially from Sam and Victoria. Would highly recommend!

10 September 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for your kind words! We’re delighted to hear that your experience as first-time renters was made easier with the support of our team. Sam and Victoria will be especially pleased to know their efforts made such a difference. Wishing you and your brother all the best in your new flat!

Rated 5 out of 5 stars

Excellent Service

Were very proactive in sending us property details when we were looking to buy in their location and specifically for the type of houses we were looking for. Very efficient with the whole process after we found and getting our purchase to completion especially Stevie, the Move Manager, who was very helpful, a pleasure to deal with as are all the staff we met.

5 September 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for taking the time to leave us such a lovely review. I'm delighted you've had a pleasant experience with us. We're very lucky to have a wonderful team! ⭐

Rated 5 out of 5 stars

Accommodating & Informative

Viewing Consultant Wendy was very accommodating and informative. Friendly and professional throughout. Very refreshing.

26 August 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for your kind feedback about Wendy. We're very lucky to have her! I'm so glad she looked after you. ⭐⭐😊⭐⭐

Rated 1 out of 5 stars

Poor sales team and lack of care and empathy

In the process of selling our relatives home in a particularly stressful time, the Debbie fortune move manager allowed buyers to access the property prior to completion whereupon they decimated the garden and trespassed on the property. We did not feel looked after by estate agency andyer we complained annd the buyers trespassed again and then tried to claim money for damages they caused whilst trespassing. We felt this was just a process for them after they failed to complete the sale when it sold over year ago. We made a complaint and this has been brushed off and swept under the carpet by the directors. Particularly unhelpful disjointed sales team with no dedicated focal person. Poor estate agency, look elsewhere- plenty in the locality.

1 August 2025
Unprompted review
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Reply from debbie fortune estate agents

We're sorry but we beg to differ on your turn of events. Permission was granted by yourselves, for the buyers to mow the lawn and tidy up the garden only! The garden was accessed, not the home. We feel this is important to mention. We are very sad that damage may have been caused to the garden, prior to completion and have directed you to the correct body to assist you further. For you to suggest we were complicit in any way is totally unfair and unfounded.

Rated 5 out of 5 stars

Wendy showed us round 3 properties…

Wendy showed us round 3 properties after telling her what we’re looking for. Very nice to find an estate agent who is pro active about trying to sell properties.

26 August 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for your lovely feedback! We're very lucky to have Wendy as part of our team so I'm glad you felt that too ! 😊

Rated 5 out of 5 stars

Friendly and efficient

We have been renting from Debbie Fortune for the last 18 months and from the start they have been friendly and approachable. Any issues were dealt with quickly and efficiently with excellent communication. Thanks Vicki for all your help.

1 August 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you for your very kind words about our rentals department, and our lovely Vikki. We will be sure to pass this onto her. Thank you again. It means the world that you've taken the time to send this feedback. 😊

Rated 5 out of 5 stars

I would also like to take this…

I would also like to take this opportunity to provide feedback on the Debbie Fortune rental team, who have been simply outstanding in their communication and support - both during our move and again during our viewing of different property.

Your customer service is exemplary, and I encourage you to keep up the excellent work you are well ahead of the industry standard.

19 August 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for taking the time to leave feedback- We are very lucky to have Vikki & Sam and we really appreciate your comments. 😊⭐⭐

Rated 5 out of 5 stars

Excellent

Excellent service, very professional and helpful when my move was bogged down by solicitors. Would highly recommend.

20 August 2025
Unprompted review
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Reply from debbie fortune estate agents

Thank you so much for your lovely review, Tim. We do hope you'll be very happy in your new home and hugely appreciate you taking the time to leave a review. 💗

Rated 5 out of 5 stars

Professional & friendly service

The staff at Debbie Fortune have been very professional and helpful. The process from going on the market has been smooth sailing and we have completed really quickly. Staff kept us informed of viewings and feedback and were extremely caring and kind as this was a probate sale. special mention to Stevie who holds the reins tightly with the sales progression. Recommend highly.

20 August 2025
Unprompted review
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Reply from debbie fortune estate agents

Dear Jane, Thank you so much for your kind words and for trusting us to sell your home. We are so grateful that you've taken the time to leave such a wonderful review and support our small business. Thank you 💗

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