DEAS Reviews 2,105

I had the best customer experience, talking with Marko from DEAS. He really helped me with my problems that I was facing, and was super pleasant and nice to talk to. I was very happy with the experience :)!!

They don't give about their customers. They increased the rent and ignored our rejection. We've been in contact with them for months now and the customer service is really bad. They just never get back to you.. We're also paying extra fees every month for no reason that are just added to the bill.

The process went very fast and smooth. We selected our options in the website and the next day, we received a reply from Trine who helped us with the rental process. We could get to see the apartment the day right after our contact.
We have been quite satisfied with the rental process.

Trine is fast in responding messages and dealing with clients in a very professional way.

Top services!

Dear DEAS,

I lived in Blækhus Vanløse from November 2021 until April 26th (when I returned my keys and officially moved out). A New Tennant started living in the unit on May 15th, 2022. I was told everything looks fine since I have taken good care of the apartment and that the only thing that needs fixing is a new paint job, a standard procedure that a contractor provided by DEAS can only do, as stated in the housing contract.

I have NOT received my DEPOSIT since today, August 10th, 2022. Its been more than 12 weeks since a new tenant has lived in the apartment. How is this possible?!

Every attempt I have made to contact DEAS resulted in your workers either not knowing or shuffling me around to another person not knowing. Eventually, I was told that the deposit return delay was due to a missing invoice from the painters that have renovated the unit. Seriously? I am an architect, and I have never heard of a contractor that does not submit their invoices after 12 weeks?! This honestly feels like a scam and makes me question why they withhold my money.

I have been talking to 5 different people on the phone who all tell the same problem, but no one seems to be able to find a solution. When I finally found someone who said she would look into the issue, she stopped working at DEAS a week later. Great!

I am writing this review because I seriously do not know what to do anymore, so please, DEAS! Get your house in order and give me my deposit back.

My case number is 321-304-218-4

I had to contact DEAS to lease an apartment and I'm not Danish, not even yet living in Denmark. Natasja and Caroline were very kind to help me through the process even with me still outside Denmark.

Natasja was kind and efficient. She replied to us in no-time and accommodated the visit time to our preferences. She gave us a lot of interesting insights about the property and also recommendations.

Finding an apartment in Copenhagen when you are 1,000 kilometers away seems like an impossible challenge. But Alberthe from DEAS made it happen! With great patience, a lot of understanding and always with a smile, she managed to find an apartment for us. She was a true ally on our apartment hunt. We are very grateful to Alberthe and also very grateful to her collegue Annmarie who coordinated all the documentation. It was our pleasure to work with both of them and we very much look forward to moving into our new apartment very soon.

Trine was very kind and answered all my questions. She showed the apartment very well and even went back to measure a room after I requested it.

We just found an apartment. The process was very easy. Natasja was very responsive and efficient. She was also very helpful!

My partner and I have had a wonderful time talking with agents from DEAS, both during tours at an open house and during our conversations afterwards. Very informative and helpful!

This is a very unprofessional and mismanaged agency. Please beware before dealing with them in any form. They have no organisational communication; they never respond to emails. When called, everyone in their organisation either gives a different answer or blames it on someone else and transfers your call.

Once you sign a contract, you will have to email and call them constantly for the tiniest of issues and errors. If you luckily get their response via email, they are generally very rude and reply in one sentence, which doesn't answer your query in any form.

I have a series of email conversations to support this review. Just be careful while dealing with them.

******
So DEAS replied to this review immediately after the post but did not reply to my email that I sent them an hour (and also many emails from the past many weeks) before posting this review. This happens when you care about your outside image as a company rather than the customers. If you cared about your customers in the first place, you wouldn't have to save your image later on!!

**to clarify, I have provided my details to Trustpilot to confirm that I am a verified customer.

Natasja
Natasja was very helpful and attended us very well, we are very happy with the visits we had with her not only in the flat we have rented.

We are most satisfied with our contact with Alberthe from DEAS who was very pleasant and professional.

DEAS is professional and experienced，
Rental consultant （Alberthe Gleje ）was polite, available, friendly, and knowledgable， she explained everything in the way easy to understand，and never made me feel uncomfortable ， helped me every step，
Highly recommend!

We found the apartment via findbolig and Trine replied our first message in a very short time. Moreover, we also got quick and clear replies for all our following messages. She was also really on time and helpful on the showing day. Thanks again for all the help.

I experienced a huge desire to help from the DEAS administration team. The explanations and information are provided in detail. Moreover, all the answers were well structured in the email. Big thanks to Anne Madsen Tarp from Team 2 for such patience and guidance. As a tenant in properties under DEAS management, I feel well-taken care of.

We have been in contact with Alberthe for our apartment rental and we would definitely revommand it. Very professional, reactive and always up to help!

Alberthe was super nice and walk us through the different apartments available. No rush, no pressure. Very well done. Quite happy with the final outcome of the visit!

Our experience was really good. Alberthe show us the apartment we applied, and she was really kind and solved all our doubts 🙌🏽