Dear Frances has been wonderful to shop with! Not only do they have gorgeous, high quality products, their customer service is amazing and fast, their shipping (free) is prompt, and exchanges are incr... See more
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Review summary
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Reviews shaping this summary
I tried my luck and emailed customer support if they have a spare park boot accessory. Nancy, of client services, was so gracious to accommodate my concern. Not only was she prompt and efficient with... See more
Great quality products, long lasting and well made. Had an excellent experience also dealing with Nancy in Customer Services. She was brilliant!
Beautifully designed and crafted shoes. So far I have purchased two pairs of the Balla mesh shoes, which fit like a comfortable glove. This company has impeccable customer service, too. I contacted th... See more
Company details
Written by the company
Dear Frances was founded with the clear objective of offering luxury, designer classics to modern women. We focus on bringing the highest level of design and craftsmanship, while slowing the fashion cycle and leading the way for socially conscious businesses. We work closely with our team of artisans in Italy, utilising sustainable materials and processes to develop a new kind of luxury - a luxury that seeks to slow the fashion cycle, a luxury that focuses on craftsmanship and a luxury that helps to increase the integrity of our fashion choices. Dear Frances has become synonymous with modern, elegant designs, offering styles to hero a classic wardrobe. We source the finest quality Italian leathers and European textiles to produce modern classics, designed to last. Dear Frances has been worn by Margot Robbie, Gigi & Bella Hadid, Kendal & Kylie Jenner, Kaia Gerber, Hailey Bieber, Selena Gomez, Zoe Kravitz, Emma Roberts and Sienna Miller.The brand has been featured in publications including Vogue, The New York Times, Forbes, The Wall Street Journal, InStyle, Elle Magazine, W Magazine, Business of Fashion and others. Our core collection focuses on the timeless wardrobe, where modern minimalism takes centre stage with sleek textures, architectural silhouettes and refined details. Strong and elegant, we find empowerment in essential shapes and tonal hues that form the basis of a classic wardrobe. We are energised by designs we can invest in now and wear forever. And we are inspired by versatile shapes that we find ourselves reaching for time and again.
Contact info
London, United Kingdom
- info@dearfrances.com
- dearfrances.com
4.2
Great
128 reviews
Replied to 60% of negative reviews
Typically replies within 1 week
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Fabulous shoes
Fabulous shoes, reminiscent of the tan colour shoes with thick heels we all coveted in the 1970’s. The thing is with these shoes though, is they are comfortable. They’re perfectly balanced and the leather is structured yet gentle on the feet. I sized up and found they fit perfectly. I’ll be wearing these for years, they’re very versatile and truly can be dressed up or down. Style them with flared jeans for a retro look!
22 December 2023
Unprompted review
I love them!
These boots are amazing! They're incredibly soft, super comfy, and have a timeless, elegant look. Perfect for chilly days, perfect for luxuriating in sensuality.
I am in love!
22 January 2024
Unprompted review
The color espresso is gorgeous and is…
The color espresso is gorgeous and is the second pair of the Turin boots I own. A truly beautiful boot, perfect heel with pants and a skirt. Love them!!!
8 January 2024
Unprompted review
I received these as a Christmas gift…
I received these as a Christmas gift after searching for this style in just the right color of brown. These are perfect and the black sole makes them so versatile and can be worn with all of my black pieces. I usually wear a USA size 8 but purchased these in a 39 to have room for a heavier sock and I’m glad I did. Might need to buy the black now. They are beautifully made and the leather inside and out is so soft and supple. Great quality.
8 January 2024
Unprompted review
Great purchase
Really pleased and impressed with this perfect shoe! I was surprised that the no break in time required was indeed true, I get bad blisters, but did not with these. Will be purchasing more.
8 January 2024
Unprompted review
Boyfriend's mum absolutely loved it!
Such a beautiful design!
My boyfriend's mother absolutely loved receiving this as a gift and said it's such a wonderful experience opening up the box as it was packaged so beautifully.
The shoes arrived so quickly and are divine. She can't wait to wear them out dancing!
2 January 2024
Unprompted review
Loves these so much
Loves these so much! Comfortable right away. I ended up exchanging for a larger size, which was such an easy experience. I really appreciate being able to exchange/return easily since that is not always the case with other companies. 10/10 recommend
24 November 2023
Unprompted review
Beautiful colour
Gorgeous colour soft and so light and comfortable. Very pleased with the quality.
19 December 2023
Unprompted review
The finest!
roduct: Park Boot, Black
Order Number: #9017 Title: The finest
Rating: 5
Author: Joan C.
I have worn them every day since they arrived. With or without socks, they are by far the most comfortable footwear I own. And they look so great with everything. The craftsmanship is the finest, too. This is the second pair of boots I have purchased from Dear Frances, and both are amazing!
18 December 2023
Unprompted review
Chic, stylish and Uber comfortable
They have good quality shoes! I could walk miles and miles with these shoes and at the same time, they’re so fashionable too! I get so many compliments when I wear them! I have the white ones and I just wipe them down with baby wipes when I need to clean them! I love that it’s made in Italy! 🇮🇹 my favorite pair of ballet flats and they’re so chic and stylish!
19 December 2023
Unprompted review
They are very high quality and very…
They are very high quality and very comfortable!!!
16 November 2023
Unprompted review
Park Boot
I first bought a pair of Park Boots in 2019. When it was time to purchase another pair there was no hesitation with a repurchase.
The quality, style, fit and comfort are unmatched.
27 November 2023
Unprompted review
My favourite new boots.
I feel like I have nothing on my feet ; they are so soft and comfortable. They are elevated everyday boots, simply styled but perfect and not too chunky. The boot length means they sit perfectly under all my jeans and they look great with skirts too.
12 December 2023
Unprompted review
Absolutely Gorgeous Sandal
Fits like a glove. They feel so high quality. I get compliments every time I wear them them out. Extremely comfortable walking around, highly recommend!!
5 December 2023
Unprompted review
everyday slipper
I've been eyeing on these slippers for forever now and finally went for it. I live in a tropical climate, so I'm convinced I need all the colors!
5 December 2023
Unprompted review
Perfect Suede Bootie!
These just came (so quickly!) and they are stunning! I got the brown suede in my usual size and they fit perfectly. I can’t wait to wear them :) Such a nice heel height for day and night.
4 December 2023
Unprompted review
I love these shoes so much!
I love these shoes so much. I bought them in three colors. They are unbelievably comfortable and absolutely timeless in style. I also bought the Joss loafer, which I also love for its comfort and timelessness so happy to have discovered Dear Frances shoes.
4 December 2023
Unprompted review
Best Vegan slides
Love these comfortable, easy flats! Every vegan pair of shoes by Dear Frances is exceptional and I’ve bought almost every pair they sell! The best!!
4 December 2023
Unprompted review
Wonderful
Wonderful, comfortable and beautifully crafted shoes, which are presented in lovely packaging. And my shoes arrived within a few days of my order.
Dear Frances sets the standard all others should follow.
16 August 2023
Unprompted review
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