Dear Frances has been wonderful to shop with! Not only do they have gorgeous, high quality products, their customer service is amazing and fast, their shipping (free) is prompt, and exchanges are incr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Dear Frances was founded with the clear objective of offering luxury, designer classics to modern women. We focus on bringing the highest level of design and craftsmanship, while slowing the fashion cycle and leading the way for socially conscious businesses. We work closely with our team of artisans in Italy, utilising sustainable materials and processes to develop a new kind of luxury - a luxury that seeks to slow the fashion cycle, a luxury that focuses on craftsmanship and a luxury that helps to increase the integrity of our fashion choices. Dear Frances has become synonymous with modern, elegant designs, offering styles to hero a classic wardrobe. We source the finest quality Italian leathers and European textiles to produce modern classics, designed to last. Dear Frances has been worn by Margot Robbie, Gigi & Bella Hadid, Kendal & Kylie Jenner, Kaia Gerber, Hailey Bieber, Selena Gomez, Zoe Kravitz, Emma Roberts and Sienna Miller.The brand has been featured in publications including Vogue, The New York Times, Forbes, The Wall Street Journal, InStyle, Elle Magazine, W Magazine, Business of Fashion and others. Our core collection focuses on the timeless wardrobe, where modern minimalism takes centre stage with sleek textures, architectural silhouettes and refined details. Strong and elegant, we find empowerment in essential shapes and tonal hues that form the basis of a classic wardrobe. We are energised by designs we can invest in now and wear forever. And we are inspired by versatile shapes that we find ourselves reaching for time and again.
Contact info
London, United Kingdom
- info@dearfrances.com
- dearfrances.com
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Love this ballet flat
Love this ballet flat. Very feminine. The mesh is soft and supple. It breathes so that my feet aren’t hot or sweaty. And, the leather trim holds well on my foot. The soles are comfy. I expected to feel the hard pavement, but that’s not the case. I did size down a half size.
I absolutely love these boots
I absolutely love these boots! They strike the perfect balance between elegance and luxury. The design is sleek and timeless, and they elevate any outfit, whether it's something casual or more dressed up.
What surprised me was how comfortable they were. The quality is top-notch too, so they feel like they’ll last a long time
Overall, if you're looking for a pair of boots that are both **chic and comfortable**, I highly recommend them.They’re worth the investment!
Terrible customer service
Terrible customer service. I bought a pair of boots that went on sale that day and then mysteriously the price changed to almost 50% lower within hours of my purchase (I believe it was a pricing error on the site at first as 70% off was advertised but not the discount I received) customer service would not refund me for the difference or provide proof that it wasn’t an error on their part. They did give me a store credit that I have no use for that’s only valid for 1 year. Tried to shop small and support a business but will never shop here again.
Fast delivery and very good quality…
Fast delivery and very good quality products
I'm very satisfied with this purchase
I'm very satisfied with this purchase. I wore the boots for a long walk right out of the box, and they felt great—almost like I'd been wearing them for ages. The sole is extremely comfortable with a slight spring to it, and the boots are impressively lightweight. While I expected the leather to be softer, it's soft enough while still holding the shape of the boot well. I ordered my usual size, and they fit perfectly.
Best shoes I ever owned
The quality is amazing, and I love the look of those heels! The bonus is that they are also very comfortable considering the height of the heel!
My favourite shoes
I love Dear Frances shoes, beautifully made and so comfortable and stylish
Level up your boots!
I have been coveting these boots for a few years. No buyers remorse here! They are beautifully soft and comfortable and stylish.
Beautiful boots and top notch retailer!
Beautiful boots! I can’t fault them! I’ve got my usual sz UK5 in trainers/boots and I wear UK4 in flats and these are perfect and unbelievably comfy, no breaking in needed! Excellent service, updates provided throughout. Great experience all around! I will be purchasing again the future! Thank you xx
Wonderful shoes
Wonderful shoes
Only complaint is the delivery process, I guess coming from UK has there trouble in EU.
However I must say that their costumer support is kind and do everything they can to help
Just perfect!
I bought the shoes from Dear Frances at the first time and I'm amazed how comfy they are! And the quality ist really Lux! Amazing Brand!
Stunning shoes, excellent service
I’m a stiletto person… i don’t wear flats, and my comfy shoes are normally very “chunky”, but something attracted me to this shoe, and after thinking on it for a month plus, i finally purchased them and boy am i glad i did. What a GORGEOUS shoe! The sparkle is so beautiful, and the shoe while delicate feels like it is strong enough to last. I have a wide foot so i sized up and I’m glad i did, as the leather piece around the top is a bit fitted, but I’m confident it will mold to my foot perfectly.
Amazing quality
The Park boot is exactly as described. Very high quality, extremely comfortable and light-weight, which I love. I vary between a US 7/UK 4-4.5 / FR 37-38. I purchased the 38 since I wanted them roomy for thick socks in winter and this was the right size for me. I’ll be buying more from this brand.
Perfect Slide
I love these so Tye slides in olive much. Purchased in the sale. Excellent fit. Look exactly as in the photograph - very pleased.
Definitely Shopping Again - Just love my new Brogues
The quality, the colour, the style, makes my heart sing. I just love my new shoes. Beautiful.
High quality, durable, and beautiful !
The boots are beautiful and I can't wait to wear them once it's boot weather again. The heel is the right height to be comfortable for long wear, yet still sexy and sleek.
I own 2 pairs from Dear Frances and love their unique styles and high quality!!
Vino Boots in saddle - Beautiful Boots!
Fine quality suede and leather, great fit, love everything about these boots. Even better in person! Great height for shorties (I’m 5’ 2”), these hit below knees :)
I love these shoes
I love these shoes, and today, my first day wearing them my flight got cancelled and had to walk between terminals to see if they would put me in another flight. I was afraid that at some point my feet would really hurt and I have to say that they are very comfortable. This is my first time wearing them and after running around in a huge airport I am not at all in pain. I love you Dear Frances, you are thus far my favorite shoe brand.
SKYE Boots
Exquisite boot fits well (size 38) and is beautifully crafted.
No issue with delivery - straight to my door
Love them and perfect fit
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.


