I ordered Beats ear buds. One was defective. They told us go go to the Apple Store because they are under warranty. Apple said warranty is expired because they were already registered over a year befo... See more
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What worked: I ordered a smartphone with a good price and received it promptly. What was questionable: Webpage and emails are a mix of languages. Tracking number was missing. Webpage is missing Im... See more
Company replied
My order arrived but ... 1) I don't see in the description mentioned that it's from the US not EU, which means I got a 1 year warranty instead of 2 years. 2) In the shop system my order is still stuck... See more
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To be honest I was skeptical at first as the website has some glitches, however I purchased a Samsung Galaxy mobile phone putting my faith in the company. Everything worked out well, I received my... See more
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Company details
Written by the company
Entfesseln Sie Ihre Tech-Besessenheit bei DealTag.de: Mehr als nur unschlagbare Preise Tauchen Sie ein in eine Schatzkammer erstklassiger Elektronik, in der modernste Innovation auf geldbörsenfreundliche Freude trifft. DealTag.de, unterstützt vom E-Commerce-Powerhouse Endless E-Commerce Limited, ist kein durchschnittlicher Elektronikladen. Wir sind der ultimative Spielplatz für Technikbegeisterte und bieten Preise, die Ihnen die Sprache verschlagen, und Qualität, die Sie begeistern wird. Vergessen Sie Entscheidungsmüdigkeit. Unsere erfahrenen Technikfreaks bereisen die Welt, um die heißesten Gadgets und angesagtesten Spielereien zu entdecken, damit Sie immer auf dem Laufenden sind. Smartphone-Samurai? Tablet-Titan? Gaming-Gladiator? Wir kümmern uns um Ihren Tech-Stamm, unabhängig von Ihrer Hingabe. Der Einkauf von Elektronikartikeln sollte keine lästige Pflicht sein. Deshalb machen wir es Ihnen einfach. Dank des blitzschnellen Versands haben Sie Ihr technisches Spielzeug schneller in Ihren Händen als in anderen durchschnittlichen Geschäften. Mühelose Rücksendungen bedeuten, dass der Käufer keine Reue empfindet, und unser Kundendienstteam ist Ihr Ansprechpartner und immer bereit, Ihnen zu helfen. DealTag.de ist mehr als nur ein Shop; es ist ein Erlebnis. Wir sind davon überzeugt, dass Technologie zugänglich, unterhaltsam und wirklich unterhaltsam sein sollte. Treten Sie also unserer Community aus technikaffinen Käufern bei und erschließen Sie sich eine Welt voller Möglichkeiten – und das alles zu Preisen, die Ihr Budget nicht sprengen.
Contact info
Germany
- support@dealtag.de
- dealtag.de
Replied to 33% of negative reviews
Typically replies within 48 hours
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I ordered Beats ear buds
I ordered Beats ear buds. One was defective. They told us go go to the Apple Store because they are under warranty. Apple said warranty is expired because they were already registered over a year before we ordered them. Then after a lot of back and birth with dealtsg we were able to send them back. I have been writing emails with dealtag for over a year after returning the ear buds. No refund, no replacement. Just an automatic reply stating they are working on it. I write at least once a month and am not getting my money or ear buds.
I don't recommend ordering from this…
I don't recommend ordering from this store. I bought new AirPods there, but when I connected them to my iPhone, I saw that the Apple warranty had already expired by 7 months. That is, the product had already been activated. I wrote to the store and asked why so, but they assured me that the activation date could be the same as the date they received from Apple for shipping and that the store provides a one-year warranty if the Apple warranty doesn't work. I think it's not normal to receive an already activated device when you bought it new.
Waited 1,5 months but got nothing - moneyback
Those guys are promising "Express delivery 2-3 days" and they're placing logos of DHL, GLS, and DPD, although they're not using any of them. I ordered the Sony Xperia 1 VI 5G Smartphone (Dual SIM, 12+256GB) - khaki-green on 14.05.2025. At that moment, instead of "Express delivery 2-3 days", they warned that it might take longer. It wasn't an emergency, so I agreed to wait. They issued the tracking number on 17.05.2025, which I couldn't track anywhere except their website. Since May 24, 2025, there have been no tracking changes, and I opened a case with their Support. Support was responsive, though. They excused themselves and asked me to wait while they were doing "everything to get the situation right" and "raised the priority of my order to premium". None of it helped. On June 7, I opened another case, and then they asked me to wait two more weeks. On June 24, they finally replied that they cannot say when my shipment will arrive, so I requested cancellation of the order and a refund. They finally refunded me on June 27. So, in the end, I wasted 1,5 months waiting, got no phone, moreover, those phones went out of stock during my wait. For new customers, if you need to receive your item quickly, this is not the option for you. Be prepared to wait several weeks, with the likely outcome of not receiving your item at all. I'm adding one star for the support, but I'm really disappointed.
Long delivery time but a lot of money saved
It is obvious that this website imports and delivers the devices from the Asian market, therefore it makes sense why it takes longer delivery time. I ordered the Bose QC Ultra headphones on 14.05.2025 and I immediately received a confirmation email. However, the tracking link was sent to me 2 days later and it took them 6 days to even pack and deliver the package to the local hub from the origin country. Also the tracking link is only available through the Dealtag.de website. So after 10 days, on 24.05.2023, the link changed to a DHL tracking link since the package was finally in Germany. Then however after the weekend, I finally received the package which was very well packed and no damage. The product is genuine.
To conclude I would definitely suggest this website, only If u are willing to wait atleast 15-20 days for it to get it delivered. Although you save a lot of money. Which was important to me.

Reply from DealTag
Genuine Galaxy 7 watch, One star deduction because of slow…
One star deduction because of slow delivery (one week late). The Galaxy 7 watch was genuine, and in original package

Reply from DealTag
No phone number, only email, They are sitting in Hongkong China and running German Website with fake Cyprus address
Update: Here comes the problem, the phone is Chinese model flashed with Oxygen OS, no warranty or guarantee outside china. It's clearly mentioned on the box, no sales and warranty outside china, but they still sold. The phone is not getting updates, it's not global variant. I contacted OnePlus and they checked my Device through imei and told it's Chinese model with modified os.
I tried contacting seller to send it back, and they are not responding properly, escalated issue in PayPal and now sending back the device.
Ordered OnePlus 13 on 02.May.2025 and received on 10.May.202, 9 days and 7 working days.
I was very sceptical in the beginning due to average reviews and gave a try. But customer care answered through email in 24 hours, provided tracking number.
First few days, the order didn't moved much in the tracking and it came very fast in the last 2 days.
I thought it will come with colour os and Chinese version, but it came with Oxygen OS.

Reply from DealTag
Never Received my Order! SCAM Warning!
If there’s something below 1 star I would definitely use it! It’s actually a SCAM! My experience is as follows:
I ordered in July 2024 and still haven’t received my item till the moment of writing this review in May 2025! So 9 months of waiting of nothing! Customer service has been a joke; vague, automated replies with no real solutions. They claim that they initiated an investigation, but I don’t know what kind of investigation that takes over 9 months, with no clear timeframe for a resolution. So obviously, it’s another lie! After months of frustration, in January 2025, they stopped responding altogether. This company took my money and did nothing. Stay far away; this is a SCAM! A true SCAM!

Reply from DealTag
To be honest I was skeptical at first…
To be honest I was skeptical at first as the website has some glitches, however I purchased a Samsung Galaxy mobile phone putting my faith in the company.
Everything worked out well, I received my phone after 12 working days and the only message I sent to dealtag was asking for the tracking number, which they provided me with immediately.
A good experience overall, especially this price competitiveness.

Reply from DealTag
Failed delivery time lines
Failed delivery time lines, adds two weeks, but continue to sell while claiming that it has the equipment in stock.
Dealtag Team,
Please reply to my emails requesting updates.

Reply from DealTag
dealtag.de missing IPad!!!!!!!!
I ordered from dealtag.de recently, and my experience has been nothing short of frustrating. I placed an order that included an iPad worth 615€, but when my package arrived, the iPad was nowhere to be found. It was clear that it was missing from the shipment, and this has left me extremely upset.
I contacted customer service multiple times, hoping to resolve the issue quickly. However, the response has been slow, and they have been unhelpful in providing any meaningful solutions. I’m now left with a missing item, and I’m still waiting for any kind of resolution or explanation.

Reply from DealTag
Package of AirPods was already opened!
Original package of AirPods was already opened though purchased as “new and unused“.
Originalverpackung der AirPods geöffnet erhalten.

Reply from DealTag
Delivery came on time
Delivery came on time, before Christmas. Bought two Nintendo Switch lite for my son's. Works well

Reply from DealTag
Order missing and no response
Order 494019361966
I have ordered Airpods on December 2nd 2024 that were supposed to arrive within 3-6 working days.
They were shipped by DPD, never arrived, and now the DPD tracking link is not even working anymore.
Have messaged DealTag (they have no phone number) and not received any message.
Now I needed to buy new Airpods elsewhere.
Unless I get back my money by end of this week, I will launch a legal complaint bot via my credit card operator and report this to Verbraucherzentrale and Bundesnetzagentur.
UPDATE:
What an incredibly bad customer support. It takes several days to get an answer and they tell me that the parcel now has been delivered to a neighbor, but way too late and long after the agreed delivery date. Now they tell me that I only have 14 days to send the parcel back to get a refund, but I won't even be in Germany until then. This is the reason I chose speedy delivery in the first place.
Unless they now offer a prolonged return right or a partial refund, this has been one of my worst ecom experiences.

Reply from DealTag
07.12.2024
07.12.2024: Order: 494019360310 - Current Order is trackable, according to Tracking number you provided on 27th of Oktober: 7XM1786934502
Item ordered on 24th of October. According to tracking number item on delivery to Hub (whatever this is) from 27.10 to yesterday 06.12, today 07.12 link to tracking number no longer active/ traceable. No explanation from Dealtag.
Contradictive mail 6 of December in response to my prior complaint that you would send the iPad today (Friday) and that goods would arrive this week, despite item already being reported / tracked in transit since 27.10.
Several concrete replay complaints, replied with standard answers, not fitting, fraud assumed
Result double point open legal prosecution plus complaint at PayPal from Monday 09.12.]
I assume I will not see the iPad anymore legal complaint started

Reply from DealTag
Lie to clients about products
Lie to clients about products, selling version that not mentioned to EU market. Suggest only 70% for refund.

Reply from DealTag
Arrived on time
They really need to work on the website feeling less fishy. Nonetheless I received my purchase as described in 4-5 working days.

Reply from DealTag
Good price, Works fine but product likely originates from asian market (not made clear)
I ordered a Samsung S24 for a very competitive price. To be honest when I saw the price, I went straight to the reviews of the seller to check it was genuine. I did not really read thoroughly through the reviews; I only read the 4,2/5 stars and decided it was ok.
Once I ordered it, I read through the reviews the next day (a bit carless I admit) and got a bit worried. However, it arrived 10 days later and well packaged. It works fine.
The only thing is that it seems to have come from the Asian market (set-up language was originally in Chinese or Japanese). For me, this is not an issue: I only want a good phone with a good camera. However, this is not made clear by the seller, and for some people this may be a problem. So be wary of this.

Reply from DealTag
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