Too many tabs, sub-menus, and weird icons. I just wanted to see my last transactions and had to click through four different screens. Not user-friendly at all.
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The offer banner showed x20 wagering, but the active bonus page switched to x45 after deposit. That detail should not change after money is already in.
Tried to take a break using their self-exclusion option, but the process was confusing and I still got marketing emails after. Didn’t feel like they took it seriously.
Uploaded my bank statement just after midnight. It showed accepted, then rejected, then back to pending with no note attached.
Company details
- Casino
- Betting Agency
- Books Wholesaler
- Gambling House
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Written by the company
Elite Spin | £5000 + 500 FS
Contact info
United Kingdom
- deal-nova-now.click
2.9
Average
103 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
The account page says “verified”
The account page says “verified”. Withdrawal page says “verification required”. Which one am I meant to believe?
28 July 2026
Unprompted review
The message centre marked my payment…
The message centre marked my payment reply as read even though nobody answered it. Tiny thing, but it makes tracking impossible.
27 July 2026
Unprompted review
Deposit limit confirmation arrived by…
Deposit limit confirmation arrived by email. The actual limit page still showed the old number until the next day.
29 July 2026
Unprompted review
Live blackjack seats showed open
Live blackjack seats showed open, then unavailable.
28 July 2026
Unprompted review
Statement rejected without reason
29 July 2026
Unprompted review
Withdrawal request #67231 appeared for…
Withdrawal request #67231 appeared for an hour, then vanished from the list. Balance did not change either.
29 July 2026
Unprompted review
History says the slot round finished
History says the slot round finished. The actual game reopened at the start screen and support asked for a round number I could not find.
28 July 2026
Unprompted review
Recently played saved the wrong slot…
Recently played saved the wrong slot again.
30 July 2026
Unprompted review
My cashback showed as pending after…
My cashback showed as pending after midnight, then disappeared by breakfast. No terms link, no schedule, nothing in messages.
27 July 2026
Unprompted review
Same photo requested twice
27 July 2026
Unprompted review
The cashier page kept switching from…
The cashier page kept switching from pounds to euros on mobile. I am in the UK, account is UK, no idea why.
29 July 2026
Unprompted review
The feature round loaded
The feature round loaded, froze, then disappeared completely.
29 July 2026
Unprompted review
The welcome timer kept running during…
The welcome timer kept running during site errors.
27 July 2026
Unprompted review
One page said Trustly withdrawals take…
One page said Trustly withdrawals take 24 hours; the cashier page said manual review. Support then gave a third answer.
28 July 2026
Unprompted review
Agent Adam ignored the previous ticket…
Agent Adam ignored the previous ticket notes again.
27 July 2026
Unprompted review
Withdrawal declined with no visible…
Withdrawal declined with no visible reason in history.
29 July 2026
Unprompted review
Support agent Nick answered quickly
Support agent Nick answered quickly, but clearly hadn’t read the previous messages. He asked for the same ticket number I had already typed.
29 July 2026
Unprompted review
Withdrawal request #67231 appeared for…
Withdrawal request #67231 appeared for an hour, then vanished from the list. Balance did not change either.
27 July 2026
Unprompted review
Emma from chat gave a different answer…
Emma from chat gave a different answer than yesterday’s email.
29 July 2026
Unprompted review
Autoplay settings reset after refresh…
Autoplay settings reset after refresh and the sound came back on. Not ideal when you are playing quietly at midnight.
30 July 2026
Unprompted review
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