WhiteWall Reviews 6,250

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the prints and products, often highlighting the sharp detail, rich colors, and overall impressive craftsmanship. Many people also appreciate the easy-to-use website and the fast, reliable delivery service, with orders frequently arriving earlier than expected and expertly packaged to prevent damage. However, some customers experienced issues with product quality, such as defects in prints or incorrect exposure, and a few noted inconsistencies in service, including delayed dispatches despite assurances or unexpected cropping of images.

What people talk about most

Quality

Reviewers highlight positive aspects of quality, with many consistently praising the outstanding print... See more

Product

Reviewers mention positive feedback about product quality, with many praising the outstanding detail, color... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the super fast and... See more

Order

Customers had positive experiences with order, praising the easy ordering process, fast production, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy website to use, Whitewall was the only firm I could find that could print a photo on a 65 inch x 36 inch matte canvas, let alone, provide a frame that I liked. Technical help was available in a t... See more

Rated 5 out of 5 stars

I recently received an order that was damaged by UPS during shipping. A full boot stomp on the Fragile label bent the mounting frame and metal print. Though not a WhiteWall issue, customer service imm... See more

Rated 5 out of 5 stars

I researched companies that would print custom large canvases last year and found WhiteWall. I planned on ordering after my trip to South Africa this year. I ordered two large, custom canvases in fl... See more

Rated 5 out of 5 stars

I ordered the sample pack to evaluate for a future project. The pack arrived quickly, and contained examples of available printing and covers. The quality is excellent, and I will be ordering a coff... See more


Company details

  1. Photo Printing Service

Written by the company

WhiteWall ist das führende Fotolabor für den Druck von hochwertigen Foto-Abzügen, Foto-Postern oder Foto-Leinwänden in bester Galerie-Qualität. Mehr als 250.000 Kunden, darunter über 20.000 Profi-Fotografen, Künstler, Galeristen und Sammler, vertrauen schon heute auf WhiteWall, das 2023 mit einem Doppelsieg bereits zum sechsten Mal nach 2013, 2017, 2020 und 2021 mit dem renommierten TIPA World Award als „Bestes Fotolabor der Welt“ ausgezeichnet wurde. WhiteWall bietet Ihnen unabhängig von Art und Umfang Ihrer Anfrage eine Leistung nach Maß. Geben Sie Ihre Bestellung online mit wenigen Klicks auf: einfach Bilddatei vom PC oder Smartphone hochladen, Fotoprodukt individuell gestalten und direkt nach Hause liefern lassen.

Ihre Zufriedenheit liegt uns am Herzen!

Unsere WhiteWall Zufriedenheitsgarantie

Ihre Zufriedenheit liegt uns sehr am Herzen. Darum bitten wir Sie, uns umgehend zu kontaktieren, sobald etwas nicht Ihren Erwartungen entspricht. Gemeinsam werden wir eine Lösung für Ihr Anliegen finden – durch eine erneute Anfertigung des Produktes oder in Form einer Kompensation. Wir streben danach, unsere Leistung mit Ihrem Feedback kontinuierlich zu verbessern und Ihre Zufriedenheit auch in Zukunft sicherzustellen. Bitte senden Sie uns nach Erhalt der Ware innerhalb von zwei Wochen eine E-Mail an info@whitewall.com. Darin nennen Sie unter dem Betreff „Zufriedenheitsgarantie“ die Auftragsnummer sowie eine genaue Beschreibung des von Ihnen aufgezeigten Mangels. Bitte ergänzen Sie diese E-Mail um mindestens zwei aussagekräftige Fotos, damit eine erste qualifizierte Bewertung möglich ist. Gemeinsam mit unserem Qualitätsmanagement werden wir Ihren Fall analysieren, um unserem hohen Qualitätsanspruch auch weiterhin gerecht zu werden. Unser Kundenservice wird sich anschließend mit Ihnen in Verbindung setzen und schnellstmöglich eine Lösung finden.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This was my second order

This was my second order. The three photos came out beautiful and were the perfect size. I like the “ready to hang” component offered. They arrived framed and perfectly ready to hang up.

29 May 2026
Unprompted review
Rated 4 out of 5 stars

Very very good quality

The photos were duplicates of ones I have at another house and they look amazing - almost exactly like the originals that I paid a fortune for. Great quality and packaged very well. However, I left a tiny bit of room for the mat when uploading the photo and it wasn’t covered as I thought it would be. Luckily it was small but it’s visible.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Incompetent customer service.

I placed an order for a large, expensive fine art pigment print under acrylic glass. I provided specific instructions that I will be traveling and would not return until a specific date and that I wished to delay the dispatch of my print until a specific date. My request was acknowledged and I was assured on several instances that my order would have a delayed dispatch date as requested. For reasons that are unfathomable to me, despite the multiple assurances, my order shipped early and was delivered by DHL more than 2 weeks earlier than it should have. I am still traveling while that large expensive print now sits on my driveway in plain view of any passerby and under direct sun. I will not order from WhiteWall ever again.

29 May 2026
Unprompted review
WhiteWall logo

Reply from WhiteWall

Dear Customer,

Thank you for your feedback.

Please accept our sincere apologies for this oversight. This should not have happened.

Should there be any issue with your order as a result of this incident, please be assured that we will take care of it and work with you to find a satisfactory solution.

We are once again very sorry for the inconvenience caused and for the way the delivery of your order was handled.

Sincerely,
Your WhiteWall Customer Service Team

Rated 5 out of 5 stars

Talked with the NY office about my…

Talked with the NY office about my print. They were wonderful to work with and insured me the print would be great. They made a small adjustment on their side and it came out perfect. Client was ecstatic, extremely happy!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordering a metal print was easy using…

Ordering a metal print was easy using Whitewall’s order tool. The final product was truly stunning. Processing and shipping my order was fast - within days. What more could you ask for. Brilliant.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product! The website was easy to use and love that I could get custom size that I needed and that it could be printed on aluminum for outdoor use in my patio. Picture was shipped quickly and the packaging was great. Love it!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick print and delivery and custom sizes

The online interface for uploading and editing the photo is great. I love the option to customize sizes because my frame was in metric so it wasn't a standard imperial dimension print. The turnaround time on receiving the print was surprisingly fast. The quality of the print was great

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality

Poor quality. I could have gone to the local pharmacy to get the same quality, if not better, for a much lower price.

25 May 2026
Unprompted review
WhiteWall logo

Reply from WhiteWall

Dear Customer,

Thank you for your review. We are sorry that your order did not meet your expectations.
Our Customer Service Team has responded to your e-mail. Do not hesitate to get back to us, so we can find you a solution in accordance with our satisfaction guarantee.

Sincerely,
Your WhiteWall Customer Service Team

Rated 1 out of 5 stars

Very poor quality

Very poor quality. Obvious and very visible defects in delivered fine art print that were not in the original image. Not a good look for my very first order.

17 May 2026
Unprompted review
WhiteWall logo

Reply from WhiteWall

Dear Customer,

Thank you for your review. We are sorry that your order arrived flawed. Your replacement is already in production. It will be produced and shipped as quickly as possible.

Sincerely,
Your WhiteWall Customer Service Team

Rated 5 out of 5 stars

Another beautiful print

Another beautiful print. Printing your own art always comes with some doubt: will it render correctly once printed? But WW never fails to deliver. I've used their servicea in Europe and US in different materials (acrylic, alu) and the results is always great.

19 May 2026
Unprompted review

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