I have ordered 2 packets of Whey protein 360 Chocolate Silk but they have sent me the Salted Caramel. To verify I again ordered 3 more packets but this time again same thing happened!!
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This is like my third or fourth time getting their vegan protein. Honestly, I wasn’t expecting much since vegan proteins usually taste awful, but this one actually blew me away. I’ve tried 3 flavors s... See more
Company replied
Unfortunately, my protein bag arrived damaged and the powder was leaking out. I contacted customer service, and Lilly helped me immediately. She was super fast and professional, and right away arrange... See more
Company replied
The protein powder (I have tried their Vegan Protein in the flavours Chocolate Silk and Strawberry Cream until now) tastes good, has good macros and a good consistency. It is not sticky or clumpy an... See more
Company replied
Company details
- Fitness and Nutrition Service
- Health and Beauty Shop
- Health Food Store
- Natural Foods Store
- Sports Nutrition Store
- Vitamin and Supplements Store
Written by the company
Protein Works ist eine mehrfach ausgezeichnete Direct-to-Consumer-Marke für funktionelle Lebensmittel, die 170 Mitarbeiter in den Bereichen Lebensmittelproduktion, Logistik und Verwaltung beschäftigt. Seit unseren bescheidenen Anfängen im Jahr 2012 haben wir über 300 Millionen Shakes in mehr als 100 Ländern verkauft und das Leben unzähliger Menschen weltweit positiv verändert. Dank unserer hochmodernen hauseigenen Produktionsanlagen und unserem erfahrenen Team aus Ernährungsexperten und Lebensmittelforschern, entwickeln wir Produkte, die den Verbrauchern ein außergewöhnliches Preis-Leistungs-Verhältnis bieten. Unsere Produkte stehen für erstklassige Qualität, sind reich an Nährstoffen und kompromisslos in Sachen Geschmack. Unser Sortiment umfasst Protein Shakes, Trinkmahlzeiten, Gesundheits- und Wellness Supplements, proteinreiche Snacks, funktionelle Lebensmittel und vieles mehr. Als eine der am schnellsten wachsenden Marken für Lebensmittel und Getränke in Großbritannien, mit einer expandierenden Präsenz in der EU, stehen wir für Exzellenz und Innovation. Wir sind engagiert, unsere Kunden weltweit auf ihrem Weg zu einer verbesserten Gesundheit zu begleiten.
Über Uns
Written by the company
- Unsere Kunden Sind Das Wichtigste
- Welche Art von Unterstützung oder Hilfe du auch benötigst – wir sind ein Team aus echten Menschen (keine Roboter!), die bereit sind, dir zur Seite zu stehen und dir zu helfen. Für den Priority Service sende uns bitte eine E-Mail an helpdesk@proteinworks.com oder ruf uns unter 01928 571677 an. Das ist der schnellste Weg, uns zu erreichen, wenn du Unterstützung bei einer Bestellung benötigst – und dir zu helfen ist das, was wir am liebsten tun! Zögere also nicht, dich bei uns zu melden. Unser Kundenservice Team ist montags bis freitags von 8:00 bis 18:00 Uhr für dich da. Während dieser Zeiten kannst du uns direkt per E-Mail, Live-Chat oder Telefon kontaktieren – ganz so, wie es für dich am bequemsten ist. Möchtest du uns am Samstag oder Sonntag erreichen, sende uns einfach eine E-Mail oder eine Direktnachricht, und ein Teammitglied wird sich so schnell wie möglich bei dir melden. Wenn du Unterstützung bei deiner Ernährung brauchst oder Fragen zu unseren Produkten hast – in Bezug auf deinen Lebensstil oder deine Diät –, helfen wir dir ebenfalls sehr gerne weiter. Wir freuen uns darauf, mit dir in Kontakt zu treten!
- Heimat Der Gesunden Innovationen
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Premium Qualität
- Alle unsere Produkte, einschließlich unserer Shakes, bestehen zu 100% aus Premium Zutaten. Bei der Qualität machen wir keine Kompromisse. Aromen und Inhaltsstoffe werden nicht nur aufgrund ihrer Herkunft und Reinheit ausgewählt, sondern auch nach ihrer Fähigkeit, strenge Geschmackstests zu bestehen. Dieser Prozess wurde von unserem Team aus Ernährungsexperten entwickelt. Stell dir das wie ein Auswahlritual für jede einzelne Zutat vor: Wenn eine Zutat nicht das Nährwertprofil eines Produkts verbessert und gleichzeitig ein herausragendes Geschmackserlebnis für unsere Kunden schafft, verwenden wir diese schlichtweg nicht. Dieser Ansatz stellt sicher, dass wir stets nach den höchsten Standards arbeiten und dir köstliche Premiumprodukte anbieten, die dafür sorgen, dass du immer wieder gerne zu uns zurückkommst.
- Bester Service
- Wir sind entschlossen, unseren Kunden weltweit einen außergewöhnlichen Service zu bieten – von dem Moment, in dem sie unsere Website besuchen, über den Erhalt ihres Pakets und den Genuss unserer Produkte bis weit darüber hinaus. Bei Protein Works geben wir uns niemals mit "gut genug" zufrieden. Wir stehen für Exzellenz und dafür, die Erwartungen unserer Kunden stets zu übertreffen – bei jedem Klick, jeder Bestellung und jeder einzelnen Interaktion.
Contact info
Protein Works™, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571677
- helpdesk@theproteinworks.com
- de.theproteinworks.com
4.4
Excellent
12K reviews
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Good taste, macros and consistency
The protein powder (I have tried their Vegan Protein in the flavours Chocolate Silk and Strawberry Cream until now) tastes good, has good macros and a good consistency. It is not sticky or clumpy and doesn't foam. I also like that the flavours aren't overly sweet and overpowering.
Verbesserungsvorschlag: Please offer delivering through DHL. You currently only offer DPD in Germany (or at least in Munich), and DPD is not as reliable as DHL.
28 August 2025
Reply from Protein Works Deutschland
Hello Sanika,
thank you so much for your detailed feedback!
We’re really happy to hear that you enjoy the taste, macros, and consistency of our Vegan Protein – especially Chocolate Silk and Strawberry Cream – and that you appreciate the natural sweetness and smooth texture. Thanks also for your helpful suggestion regarding DHL delivery in Germany, we’ll make sure to share this feedback with our team. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
Best regards,
Lilly from Protein Works
Amazing 🔥. Definitely worth it.
1) Ordering placing and delivery process is hassle free. No issues there. 🙂
2) Product is cheaper than competitors.
3) New, innovative protein flavors with very good taste.
Nothing to complain. Value for money.
1 September 2025
Reply from Protein Works Deutschland
Hallo Yash,
thank you so much for your feedback! We’re really glad to hear that you found the ordering and delivery process smooth, enjoy our innovative protein flavours, and appreciate the value compared to competitors. It’s great to know you’re so satisfied with both the taste and the price. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
MfG,
Andrea von Protein Works
Amazing Taste and texture
Had an berry blast flavoured creatine amzing taste and texture
28 August 2025
Reply from Protein Works Deutschland
Hello Shyam,
thank you so much for your feedback! We’re really happy to hear that you enjoyed our Berry Blast flavoured creatine and that both the taste and texture convinced you. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
All the best,
Andrea from Protein Works
Reply from Protein Works Deutschland
Thank you so much for your feedback! We’re really happy to hear that you enjoy the taste of our products and appreciate the variety of vegan options we offer. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
Best regards,
Lilly from Protein Works
My personal Creatine Supplier
I always buy my creatine from here because of one of the best available prices here. I definitely recommend buying, I’m from Germany and they’re based in the UK took under a week as I remember to arrive. I have their “100% protein” too it’s mixed proteins, and definitely a cheap way to add in some mixed proteins if you’re low on money.
29 June 2025
Reply from Protein Works Deutschland
Thank you very much for your feedback!
We are really pleased to hear that you are satisfied with our products, especially our Creatine and 100% Protein, as well as the fast delivery to Germany. Your support means a lot to us and motivates us to always do our best.
If you ever have any questions or need assistance, we are always happy to help!
Best regards,
Lilly from Protein Works
Product and service amazing!
4 September 2025
Unprompted review
Reply from Protein Works Deutschland
Thank you so much for your feedback! We’re really happy to hear that you’re so satisfied with both our products and service. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
Best regards,
Lilly from Protein Works
Reply from Protein Works Deutschland
Thank you so much for your feedback! We’re really happy to hear that you appreciate the simplicity, quality, and accuracy of our products. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
Best regards,
Lilly from Protein Works
Reply from Protein Works Deutschland
Hello Lucas,
thank you so much for your feedback!
We’re really happy to hear that you’re satisfied with the quality of our products. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
Best regards,
Lilly from Protein Works
Great quality
Micellar casein - chocolate flavor - is very good, I use it regularly for more than a year. I also tried protein pancake powder and it was delicious. Great products overall.
29 August 2025
Unprompted review
Reply from Protein Works Deutschland
Hello Branislava,
thank you so much for your feedback!
We’re really happy to hear that you’ve been enjoying our Micellar Casein in chocolate flavor for over a year and also liked our protein pancake powder. It’s great to know you’re so satisfied with the overall quality of our products. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
Best regards,
Lilly from Protein Works
Exemplary Customer Care and Superior Product Quality
My recent experience with Protein Works has been nothing short of exemplary. When I encountered dissatisfaction with an initial flavour choice, the customer care team—most notably Lilly—managed the situation with remarkable professionalism, empathy, and efficiency. The prompt resolution and personalised support demonstrated an ethos of service excellence that is rare within the industry.
The replacement product, Strawberry Cream Whey Protein 80, has surpassed my expectations in every respect. Its velvety texture, balanced sweetness, and refined flavour profile make it both enjoyable and sustaining. Coupled with its impressive nutritional composition, it stands as a testament to the brand’s unwavering commitment to quality.
This experience has solidified my confidence in Protein Works as not merely a supplement provider but as a company that genuinely prioritises customer satisfaction and product integrity. I shall undoubtedly remain a loyal customer and recommend their offerings without hesitation.
13 August 2025
Reply from Protein Works Deutschland
Hello Atharva,
Thank you so much for your wonderful feedback!
I’m absolutely delighted to hear that you were happy with the support you received and that the replacement flavour, Strawberry Cream Whey Protein 80, has exceeded your expectations.
It means a lot to us to know that both the customer care and product quality have given you such a positive experience. Your kind words about our service and commitment to quality are truly appreciated and motivate us to keep delivering our very best.
We’re thrilled to have earned your trust and loyalty, and we look forward to supporting you on your journey with Protein Works in the future.
Best regards,
Lilly from Protein Works
Highly recommend
Delivery did take a little longer than expected, but the product deffo tastes better than lot of the other shakes. I used it for two weeks. And did see a change in my weight.
3 August 2025
Reply from Protein Works Deutschland
Hello Themina,
thank you so much for your feedback!
We’re really happy to hear that you enjoy the taste of our shakes and even noticed results after just two weeks. We appreciate your patience with the delivery and are glad the product convinced you in the end. Your support means a lot to us and motivates us to always give our best.
If you ever have any questions or need assistance – we’re always happy to help!
Best regards,
Lilly from Protein Works
For now i just ordered once at protein…
For now i just ordered once at protein works but it tastes amazing and i've recieved my order quite quickly even though i live in Switzerland
6 August 2025
Reply from Protein Works Deutschland
Hallo Lionel,
vielen lieben Dank für dein Feedback!
Es freut uns wirklich sehr zu hören, dass dir der Geschmack unserer Produkte so gut gefällt und deine Bestellung auch in die Schweiz schnell bei dir angekommen ist. Dein Support bedeutet uns sehr viel und motiviert uns, stets unser Bestes zu geben.
Wenn du jemals Fragen hast oder Unterstützung brauchst – wir sind jederzeit gern für dich da!
Beste Grüße
Lilly von Protein Works
You guys have wrote in the instructions…
You guys have wrote in the instructions to keep the protein powder zipped up after use but this is my second protein powder from you guys whose zip doesnt even work or close
3 August 2025
Reply from Protein Works Deutschland
Hi Abdul
thank you for taking the time to share your feedback with us.
I’m really sorry to hear that, for the second time, the zip on your protein bag doesn’t work properly and you’re unable to close the packaging.
I’ve personally reached out to you – both by phone and by email – to learn more about your experience and to make sure we can improve from it.
Best regards,
Lilly from Protein Works
Gütes whey!
24 July 2025
Reply from Protein Works Deutschland
Hallo Noah,
vielen lieben Dank für dein Feedback!
Es freut uns sehr zu hören, dass dir unser Whey so gut gefällt. Dein Support bedeutet uns viel und motiviert uns, stets unser Bestes zu geben.
Wenn du jemals Fragen hast oder Unterstützung brauchst – wir sind jederzeit gern für dich da!
Beste Grüße
Lilly von Protein Works
Have to try
I've purchased several products, and the most of them are fantastic. Excellent value for money! The quality is very high compared to other companies. I recommend trying them.
12 June 2025
Unprompted review
Reply from Protein Works Deutschland
Hi Christian,
Thanks a lot for your kind words!
We're really happy to hear that most of the products you've tried have been fantastic and that you find the quality and value excellent. Your support and recommendation mean the world to us!
All the best,
Lilly from Protein Works
I've purchased several products
I've purchased several products, and they're fantastic. Excellent value for money! The quality is very high compared to other companies. I recommend trying them.
6 February 2025
Unprompted review
Reply from Protein Works Deutschland
Hi Barbara,
Thank you so much for your amazing feedback! We're really happy to hear that you're enjoying our products and find them to be of great quality and value. Your recommendation means a lot to us – we truly appreciate your support!
Best wishes,
Lilly from Protein Works
Super cremiges veganen protein,das was…
Super cremiges veganes protein,das was bewirkt :)
19 July 2025
Reply from Protein Works Deutschland
Hallo Mira,
vielen lieben Dank für dein Feedback!
Es ist toll zu hören, dass dir unser veganes Protein so gut gefällt – cremig, lecker und wirksam, was will man mehr?
Wenn du noch Fragen hast oder etwas brauchst, sind wir immer gern für dich da!
Beste Grüße
Lilly von Protein Works
I only got 4 of the 5 ordered products
I only got 4 of the 5 ordered products
Also the response of the helpdesk took over a week.
20 July 2025
Reply from Protein Works Deutschland
Hello Tobias,
We are sorry to hear that you have not received your entire order. We completely understand how frustrating this must be.
Please know that our team is available Monday to Friday until 6 PM (UK time), and we always strive to respond as quickly as possible – though we clearly missed the mark here, and I sincerely apologise for the delay.
We’ve now tried calling you and have also sent an email, as we’re eager to resolve this issue and turn your experience into a 5-star one!
All the best,
Andrea from Protein Works
Recomanded Protein work
recommend Protein work products, fast delivery, quality products, very satisfied
19 July 2025
Reply from Protein Works Deutschland
Hi Daniel,
Thank you so much for your kind words!
We're really happy to hear you're satisfied with the fast delivery and quality of our products – your recommendation means a lot to us!
If you ever need anything or have questions, we're always here to help.
All the best
Lilly from Protein Works
Reply from Protein Works Deutschland
Hallo Melina,
vielen lieben Dank für dein Feedback!
Wir freuen uns riesig, dass du so zufrieden mit uns bist – „top super klasse“ nehmen wir sehr gern als Lob an!
Wenn du jemals Fragen hast oder Unterstützung brauchst – wir sind jederzeit gern für dich da!
Beste Grüße
Lilly von Protein Works
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