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De Maxmara Reviews 3

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TrustScore 3 out of 5

2.8

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2.8

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

Urgent Complaint: Non-Delivery of Paid Item and Lack of Customer Service

I would give 0 star if possible.

I purchased an item on December 1, 2024, and as of today (January 27, 2025), I have yet to receive the product. Despite numerous attempts to contact your customer service team, I have been met with excessive delays and unfulfilled promises. For the past two weeks, my inquiries have been completely ignored, with no updates or feedback provided.

This level of service is unacceptable for a brand of your reputation, and I am deeply frustrated by the lack of communication and resolution.

1 December 2024
Unprompted review
Rated 1 out of 5 stars

I love the MaxMara items and buy them…

I love the MaxMara items and buy them many many times in the shop or online. Last February I ordered a crocodile leather clutch in the sale. Unfortunately I was not delivered at my home but a service point. UPS has sent it back but MaxMara has not received it they say. This has happened to me for the second time, I have to pay up front a substantial amount and it is unsure if and when I receive my refund. This time it is 3 months, the time before it was 4 months. Bad customer service. I am very disappointed about this high standard brand.

4 February 2024
Unprompted review
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