Jimdo Reviews 

I have been using Jimdo's paid Creator Plan in Japan for 14 years, but my domain was changed to another domain without my permission for several days.To my surprise, four days after I submitted a support inquiry, the Japanese Creator Plan support “U “sent me a suspicious email on November 11, 2025, stating: “I understand that you already own the ‘×××org’ domain but do not plan to use it, and wish to add a different domain instead. Is that correct?” Four days later, I discovered that my .org domain had been changed to jimdowebcom without my knowledge...Upon checking my records, I found that between October 7, 2025, at 3:59:56 JST and November 15, 2025, at 22:07, my domain "×××org" had been changed to another domain, jimdowebcom/, without my authorization.When I asked Support U about it why you did do such a thing without my permission, Support U replied:“After checking our internal system records, we found no evidence that Jimdo changed your custom domain.

There was also no record of such a change operation in the system history. Therefore, this was not an incident caused by our company's operation or error. Our investigation also found no record of any internal operation.”Support “U" responded, then I inquired with another support agent “S", asking her to share the log data from that system if she had examined it. Support agent S adopted a high-handed attitude, stating, “Jimdo does not record logs of logins to the admin panel or edited logs, so we cannot provide the logs you requested.” This was contradictory, as support U had stated they had examined the system, yet S claimed they couldn't provide the logs because they weren't recorded. Ultimately, in the response from Jimdo Germany stated that since I switched my domains and similar issues weren't occurring globally, the possibility of an automatic system switch was low.

Despite the potential for it to be their own system error, Jimdo held the system data from the period when the error occurred but provided no evidence of that data. Instead, they adopted an overbearing attitude, acting as if I were solely at fault.I suddenly discovered my domain had been changed without my knowledge for several days or more days, which made me distrustful of the Jimdo system. I simply wanted to know the facts. However, the current Jimdo has responded to me, a paying customer of their Creator Plan for 14 years, in an incredibly high-handed manner, acting as if I had changed it myself. In Japan, there are AI Builder plans besides the Creator Plan. My concern was that if Support U couldn't perform the operation, perhaps Jimdo's AI had changed it without my permission. or Jimdo's system error occurred. I wanted to know the facts to dispel that worry.Jimdo, despite causing a system error that arbitrarily changed my domain, acted as if I had changed it myself. After charging me the annual fee for 14 years of paid membership, two support staff adopted an overbearing attitude. It seems the company has reached a terminal state, completely incapable of honest corporate conduct.

Added on December 11.
Dear Richard, Thank you for your reply. Regarding the above matter, in order to conduct a proper investigation, I exchanged multiple communications with your company's Japanese Jimdo support team with M.U and J.S. from November 15 to November 28, 2025. They provided me with their final response at the following date and time. Given that I provided such clear information, wouldn't it be easy for your two Japanese support team members to identify me directly by confirming with them?
November 17, 2025, 1:48pm JST from Support M.U.
" Regarding your claim that the domain was changed without authorization, we did not make any changes whatsoever. Our investigation found no internal records of such an operation."
November 28, 2025, 6:56pm JST
From Support Team J.S. "According to the response from the German developer, the switch occurs when the customer changes it via the admin panel. Additionally, since there are no similar occurrences globally, the possibility of an automatic system switch is also low.
Furthermore, my concern is that there is a discrepancy between Richard's response and the responses from the Japanese support team, which feels contradictory. You mentioned me contacting your Japanese support team again, but how exactly should I proceed with contacting your support team when they only respond me by saying" I switched my domain myself", despite your client (your user me) asking about my domain being switched without my authorization?? I sincerely hope you will conduct a thorough investigation and provide a clear and transparent response.

Again, I so wish I could give no stars or even minus stars. So no contact from Jimdo's collection agency PAIR Finance (kundenservice at pairfinance.de) to my email. A sop of a response from Jimdo in response to my first Trust Pilot review on them and another nasty email from Jimdo. They are certainly covering themselves in glory. Interesting model being used by them, limit the damage on the trust pilot reviews by answering them but do not reply to customers direct emails or support tickets. Germans are known for the efficiency, but it is clearly lacking at Jimdo.

Not difficult to build a web site but as soon I need support, opening a ticket, I have done requests and never received an answer. why?

It took you pretty long (over 4 days) to reply eventhough I pay for a subscription that should give me fast customer support. The support came and was fine, but then you start harassing me with emails about how you did. Well, thats pretty annoying, so no, i did not enjoy the service.

you blocked my web site la corte di ardengo without reason , you didn't answer to my last email and you caused the block of my email account

Quick response , solved directly

Great job, thanks a lot for your help!!!!

The company is going downhill.
There is no support whatsoever, ZERO.
You need to know that Jimdo websites are currently can not be indexed to Bing (the second largest search engine)
Plus, Jimdo currently do not have customer support!
I am a paid customer, yet no is replying to me for the last 10 days!!!!

We encountered a subscription issue that was flagged by the system, but we couldn’t see it ourselves. We exchanged emails with support for 10 days before Jimdo manually resolved the problem. It caused us quite a bit of concern. Fortunately, the issue is now resolved.

You're not serious, it's unbearable!!!

I've been a customer for 13 years and I have 3 websites.

I've seen subscriptions increase while customer service deteriorates. All you can say is that you have a lot of customer requests...that's not an answer!!! You're overwhelmed...hire some people, you bunch of incompetents!!!

Responses from suppoert team is too slow and not to point. My problem is not solved from mid October.

I canceled my plan as I no longer need your services... apparently it was not enough notice, so you billed me and despite several requests to refund the money you have refused. Your policy should have been noted in the renewal email reminder not requiring me to follow a hyper link, then log in, and read a lengthy terms and conditions, you have intentionally set this system up to scam people. I will not be recommending your services to anyone.

My website has 15 years. It is not modern. Jimdo doesn't want to modernize its website builder cms. It has abandoned its users. That's a pity.

We have grown very disappointed with Jimdo for a number of reasons - the first is lack of customer support.

1. One of our many Jimdo sites is experiencing 409 errors. It took a week for tech support to reply.
2. The tech support is only offered on limited hours when they do reply - we are in Canada. We cannot wait 8-12 hours for someone in your time zone to reply.
3. The Jimdo platform has never improved. The templates have not improved or even changed in the eight years we have been customers.
4. Your fees have increased significantly, with no innovation, no customer support and limited tools.

It is time for Jimdo to improve or leave the market to WIX.

Jimdo refuses to talk directly with customers to resolve. Unacceptable when you have paying business customers. Do not recommend any business use this company. Very impersonal and care more about their own policy minutiae than customer retention and support.

NEVER USE JIMDO. POOR CUSTOMER SERVICE. I am in the USA and have been a customer with Jimdo for 12 years. My website is low activity but important for my customers. Jimdo sent me INV06001455 and their email auto-filed into my promotions folder, not my primary folder. So I missed renewal payment. They never called me or tried to communicate beyond form emails. No people will talk to you directly. My bill was due 27 April. They sent a payment reminder 22 days later and another 43 days later. They took weeks to respond to my requests for inquiry and never wanted to talk to me in person to resolve my questions. Just threatening collection letters. Everything is a form letter response and they tell you they have too many tickets / high volume, to respond to so be patient. They are not interested in retaining customers, nor dealing with humans and issue resolution, only doing to bare minimum. 78 days after the due date they terminated everything, sent me to a collections agency in Germany (I am in USA) and will not talk to me directly. Then a billing specialist Benjamin sent me a letter after weeks claiming he replied but did not. Every interaction with JIMDO says they do not care about you as a long term customer. STAY AWAY FROM JIMDO! HORRIBLE CUSTOMER SERVICE AND RESPONSE.

Reliable website builder, very good customer support. I just switched after 10 years of using a different provider and so far I am super happy with the product, the way I can build my website (even from tablet and mobile, which previously I could not do). I highly recommend!

Great Service

I have recommended Jimdo to many people. I have had my websites with Jimdo for years and I am totally satisfied!

Everything works perfectly, the website is easy to set up, and whenever I had a question, I received a response within a short time. In addition, the help I received was really helpful and provided me with exactly what I needed.

I also find the company to be very lively and creative. In the newsletter, I always see what exciting inspiration they share with us. Thank you very much for your great work!

Their refund policy is non-existent. Their customer service is also non-existent. I requested a cancellation and refund. Jimdo response was, "We have reviewed your request and would like to inform you that we are unable to comply with your revocation request, as there is no statutory right of withdrawal for consumers provided for in your country". In short, we cannot provide a refund. I think it worth to note that you are better off purchasing from a reputable web hosting. Jimdo may be cheap, but the aggregation and inconvenience is not worth your time and effort. A word of caution ~ STAY AWAY FROM JIMDO.

Based on your response below, it means you have no right or license to do business in the United States. Your business ads are deceptive,a sham and fraud! Consumers beware!