Digital Federal Credit Union Reviews 

DCU's customer service was outstanding answering all the questions on our accounts. It reminded me why we have been members for over 40 yrs.

Jamie, Was very nice & pleasure talk too,

Thr person was calm and audible and yes she gave in her time for I to be helped and uhu she's worthy a credit on what she has done appreciate work done by her

Duda Was so helpful and and kind. answered all my questions

Lisa efficiently made updates to my account and was very personable, she let me bask in my excitement about expecting my first baby and we had nice conversation!

Cristal was welcoming, efficient, and very knowledgeable. She resolved my immediate issue and then offered to stay on the line while I attended to some necessary housekeeping tasks for my account. She's a valuable addition to the team and is another example of the care that DCU takes with respect to customer account security.

She is a good helper and patient
and she solved my problem. Thank you so much 🙏🙏🙏

I had a wonderful experience with Jessica. She was courteous, and also had time for me. In all, I was satisfied with the solution that I came up with.

DCU is like a home bank- friendly, customer-focused, and known for its exceptional service and competitive APRs.

My auto loan request was handled by Cindy. She was very friendly and extremely helpful. She was able to quickly understand my requirements, look up my online request online and determine it was still under review. Cindy very kindly offered to talk to the under-writing department and get an answer while I was the phone. She did exactly that and got an answer within 10 mins. She was also able to approve a better interest rate due to direct deposit. Overall, it was a great experience as always.

Hayley was very helpful and informative

Amazing Customer Experience from "Pam" for my recent loan. For existing clients the platform the underwriting all provide a great seamless experience. I highly recommend DCU!

Mellisa was promot, professional and very helpful!

Customer service was great and it was so easy to make an appointment and Marina was so helpful!!

I was able to call to cancel a dispute with a merchant for a refund after they had processed my refund and got my request worked on right away with the DCU customer support 😊

Friendly staff.
Timely assistance

Great customer service. Odette was so helpful. DCU customer for over 10 years and not going anywhere else.

Excellent service she took time to resolve all my problems she was patient with me even tho I was rushing to work who ever she is she deserve a raise and promotion so happy to be part of the DCU family give her a promotion she handle me with care wow I’m blown away