DC Shoes UK Reviews 

After Sales service its non existent. I’ve tried to contact for 3 times already about a pair of shoes that are faulty (Velcro not working anymore) and not even a reply apart from the generic ai response. It’s been over 3 weeks and nothing. Regarding my most recent order, the parcel it’s stuck somewhere for more than a week now and after contacting them, same generic ai reply again. For a massive DC fan like me it’s a shame that I won’t be buying again DC’s ever again. Whether it’s online or any other shop. Very disappointed.

Very good service and very prompt.

Two weeks after my order my shoes haven’t arrived, multiple queries have been ignored, all I get are automated responses, I keep getting asked to review a product I haven’t received, I’ve been locked out of tracking for no discernible reason, I can’t reach a human and I want my product or my money back.

No tracking details, lack of communication, been waiting over a week for my order and still haven't received it.

I have not recieved my order and now tracking is blocked. I have emailed on several occasions with the same stupid email they send that is obviously a generic one they send. I have asked for a refund now on many occasions. Awful customer service. People can not afford to lose money.

To whom it may concern

I would like to bring to your attention, the forwarded email regarding my recent order and currently, missing and yet undelivered product/parcel ref not provided in this review for data protection. Which has not moved or updated its status since the 25th May.

I appreciate this is not the email this should be reported to, but as the seller if this item it is your responsibility to ensure the item is delivered. I would like to say, after multiple and repeated attempts to contact you since the 28th May. I have not had any response from anyone to look into the status of this product. I have submitted multiple requests through the absolutely diabolical Web service form that is the only way to apparently get in contact and met with frustratingly, automated responses from "Alice". Despite replying to the email (as instructed to in the email) to request a live agent look into the request. I again have had none.

I have, yesterday, had to contact the parcel company (DPD), even though it is not their responsibility. In order to enquire what is happening. Who have informed me that there are delays in shipping to the UK. Which I totally appreciate and am not unreasonable with. But have also been informed that your company have not sent customs information for the parcel, meaning if the parcel is eventually shipped to the UK, it would be sent back.

All I want is an update as to what is going on with the parcel, any proposed date/time it will be dispatched as considering I ordered 3x parcels in total on the 22nd May and have had delivered 2x of them already. Having no status change in well over a week when your awful automated email says maximum 3-days to be shipped to the UK is clearly way overdue and the lack of customer service is unreasonable.

I have even sent an email to your warranty email address as a last resort that the DPD woman took the time to look for when it was not her job to do. Who also reported how bad your customer service enquiry form and last of contact is. And low and behold, the email did not work.

I'd like a response please.

Adam

Excellent product and quick and easy delivery.

Very informative i got emails to update me about the shipping of my product and flawless delivery. I love this brand so much it’s just too bad theres no physical store in my area. Would be my go to for items such as shoes or clothing

£100 order, 10 days later, and still haven't received anything.

1 week to leave the warehouse doors , 2 weeks later in the hands of DPD and still not delivered! Unacceptable, DC lost a customer.

Brilliant service and amazing trainers for anyone and everyone!

Great item , service excellent

Fit between diferent design of shoes is massively diferent be aware.

Great shoes, quick delivery. Very happy.

I’m extremely disappointed with this experience. My order never arrived, and communication from customer service has been practically nonexistent. Every time I checked, the order was still marked as “processing,” with no updates, no dispatch confirmation, and no clear explanation.

At this point, I genuinely question whether the order ever existed beyond taking my payment. This has been a complete waste of time and money. I’ll now be involving my bank to recover my funds, as I have very little confidence that this company will issue a refund for an order that was never dispatched.

This is the auto response you get:

Hello,

Thank you for your email.

You will be glad to know that our teams are doing everything they can to dispatch your order as quickly as possible.

Our current estimated delivery time is 2 to 7 working days * (excluding weekends and French/UK bank holidays).

*Orders are usually dispatched within 48 working hours after order confirmation. However, those that are placed on a Friday, Saturday, Sunday or French/UK public holidays, shall be processed as of the following Monday or as of the next working day.

Please note that we are now shipping from both our warehouses in the UK and Europe, so some items may be shipped separately, in different parcels with different tracking numbers.

Items that are dispatched from our European warehouse will be held in pending status until they reach the UK and have been handed over to Royal Mail for shipment. This typically takes approximately 3 working days.

A shipping notification email will be sent to you once your order has left our warehouse. This email will include your tracking number to keep you informed of the progress of your parcel.

If you have not received your confirmation email, please check your spam or junk mail folders first before contacting us again.
Please do not hesitate to contact us if you have any further questions.

Best regards,
Your Customer Care

This is an automated response. If you feel this didn't address your enquiry please respond and a live agent will get back to you shortly.

YOU REPLY TO THIS EMAIL BUT THERE IS NO HUMAN TO ASSIST. DISGUSTING - GOOD ENOUGH TO TAKE MY MONEY. DISGRACEFUL SERVICE

Avoid at all cost

These are pretty good shoes, but not the originals, I had some back in the 2000's, and they were superbly comfortable, these feel a bit thin in the sole in comparison, and don't have the elastic straps attached to the sides of the tongue, a feature that was great on skate shoes of the early 2000's.
These aren't bad, but not as comfortable as the originals, I wish that companies would literally reissue stuff and not faff around with the design.
Delivery was slow, took almost 2 weeks to arrive, I wasn't in a rush to get them, but could've been faster.
Overall, I'm happy with the shoes, only a couple of niggles,

Product seems good to excellent better then I expected for the price I paid. Customer service is somewhat lacking. If you can wait for delivery longer then the stated 5-7 days, worth the wait IMO. There is no real communication only automated responses. I had to chase after 7 days just for confirmation.

DC are my favourite shoes for skateboarding, especially stags. The only downside is that they don't last long. But for the low cost I'm not gonna complain. What I really love on DC is they rewarding you points with every purchase and makes your future purchase easier.

Check whats being ordered and that the right order is going to the right address. Ordered on the 28 04 26 received a few days later returned on the14 05 26. Paid with paypal £65.00,