DC Shoes UK Reviews 

I ordered some shoes for a birthday present and couldnt get any tracking information ended up calling DPD, and DC shoes are using the wrong custom clearance documents, but saying the shoes are delivered when they have been returned to the depot. They are not responding to emails, and not providing a refund!
I will never by from dc again!!

3 weeks the item still not delivered, customer service shocking 1week no response.
Don't waste you time.

I would give zero stars were that an option. Ten days after buying some shoes for my daughter and nine days after being told the shoes were being sent I have no parcel, no updates as to where it might be and a very unhappy teenage daughter.

After 2 weeks the shoes have still not been delivered.

Great company , easy to order and fantastic quality trainers . Delivery was speedy and simple

Got 2 items - 2 pairs of shorts (same item in different colours). They were sent separately one arrived within 2 days and the other never arrived. The tracking for the one that never arrived (DPD) was marked as delivered but no note of address on the tracking or evidence of delivery. Tried to contact DC customer service a few times but never got any response. Had to open a dispute through PayPal...

I've contacted customer services twice, no order received and no refund confirmation. Order placed 4 weeks ago.

Absolute joke never received my order was giving a tracking number for dpd and when I clicked on it it said it had been delivered but it hadn’t I even called dpd and they confirmed the tracking number never existed with them they even check using my number and there was never any parcel, I’ve emailed dc shoes five times now even asking for a refund and not once had a reply so was scammed out of £65 do not recommend to anyone

Order trainers nearly a month ago, have not received them yet. Emailed DC shoes UK plenty of times and not had a response. Contacted via instagram and no response. I want my trainers or my money back

Tracking link claimed they were delivered, they were not. Reached out to support asking for help. First response gave me the same tracking link again. Replied asking for a better response, and now four days later I’ve not had any reply.

My package is missing. Says delivered but is nowhere to be found have emailed multiple times and no response

The shipping and communication isn't great I've received stuff I've ordered after this from other European sellers. I'm still waiting on my order it's been two weeks tomorrow since dispatch.

Incomplete delivery

Not received shoes ordered on 30/05, shipping never updated. Contacted customer service, received 1 automated email reiterating my “shipping number” which when put into the shippers website was incorrect. No further response despite multiple emails sent. Having to go through the bank to dispute and get refunded.

Still waiting on my ordered for 29th of May.

Haven't received my shoes and only received an automated response from the on line contact form. Unable to get through on the phone, answer phone message states the office is closed during it's opening hours.

Never ever trast that website DC. Uk I have ordered shoes for my son on 24 of May 2026,by today 16 of June 2026,no shoes and no money... A proper scam. I am writing emails almost everyday and no response.. Do not buy from that compony...

Same experience as others recently.
Ordered on the 25th May. They ship from Belgium, and it said shipped on the 28th May.
The tracking link they send you is from DPD Belgium which shows "delivered" but UK DPD shows as in transit to the UK, with the last scan in Netherlands.
Its now 16th June. No update on the DPD tracking. For the last 2 weeks I've tried to contact DC by email, live chat, Facebook and getting automated responses.

I have never had so much difficulty contacting a genuine company.
I've double checked to make sure I wasn't scammed and purchased through the genuine site, and I have.

Only recourse is to contact the bank for a refund.
I have used them in the past and had no issue.

Customer care site is terrible. You get automated response. And zero help. I still haven't received my order and can't contact anyone to find out why.

Shoes never showed up.
Customer service didn’t respond despite several attempts. Will be claiming refund.