DBS Bathrooms Reviews 

467
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value of the products, finding them easy to install and aesthetically pleasing. People appreciated the straightforward ordering process and the fast, prompt delivery service, often arriving on time or even earlier. Many also highlighted the helpfulness and efficiency of the staff and delivery drivers, contributing to a first-class overall service. However, some customers also noted issues with product quality, specifically panels being fragile or arriving damaged during transit. Additionally, a few other people also felt that delivery could be inconsistent, with some experiencing significant delays or poor communication regarding their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a good range of competitively priced items... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the excellent quality,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and the delivery... See more

Service

Consumers find service to be ambiguous, with many reviewers reporting excellent, quick, and first-class... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All good. Arrived on time and to spec. Worth noting that the ceiling panels look great and are easy to install BUT they are extremely fragile. I'm pretty careful but working in a confined space and mo... See more

Company replied

Rated 5 out of 5 stars

Bought for my daughters bathroom. After a lot of searching we came across DBS bathrooms. After finally choosing one from there large selection we placed an order and within 2 days deliverd with free d... See more

Company replied

Rated 5 out of 5 stars

The website was easy to navigate making choosing and ordering hassle free. My items arrived very promptly being delivered by a lovely helpful driver. The items are just as described and are so good t... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, great price actually best price on Internet that included delivery. Lovely delivery driver from the actuall company. Everything spot on. Many thanks I can crack on wi... See more

Company replied


Company details

  1. Bathroom Supply Store

Written by the company

Here at DBS Bathrooms we specialise in high quality bathroom wall panels, shower panels, ceiling panels, and LVT flooring. We have an extensive range of stock, including over 99 different colours and designs, all available to view & purchase within our Tamworth showroom. Our wall & ceiling panels can be used within any area of the home, from the bathroom to the kitchen, in children's playrooms, hallways and many more rooms. They are also perfect for commercial use. Our cladding is available in a wide variety of designs ranging from marble to sparkle, tile effect and everything in between. A full range of trims & adhesive are also available, please contact our friendly and knowledgeable team who are on hand to answer any questions.


Contact info

4.2

Great

TrustScore 4 out of 5

467 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(467)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

Delays and unethical service

Delayed my order
Sent damaged items
Didn't replace even after giving photos but insisted I leave my bathroom work on hold till they get their damaged panels so they can replace

Very difficult to communicate

27 February 2026
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Khan, thank for you taking the time to leave a review.

We are very sorry you received some damaged items on your order.

Unfortunately, after multiple attempts to try and resolve this with you, we did have to ask Amazon to step in and resolve this due to your behaviour.

The constant verbal abuse you gave to multiple members of our customer service team was nothing short of disgraceful. This has been reported directly to Amazon along with screenshots of all your messages to prevent this from happening to anyone else.

We can see from your other Trustpilot reviews that this seems a common occurrence with yourself, and we do not wish to have any further dealings with you.

DBS Bathrooms

Rated 5 out of 5 stars

Really wonderful product

Really wonderful product, such helpful and friendly customer support and will absolutely use again and highly recommend

26 February 2026
Unprompted review
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Reply from DBS Bathrooms

Hi Jane! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Great service

Great service, Good quality panels fast delivery will use again

1 February 2026
Unprompted review
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Reply from DBS Bathrooms

Hi Paul! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Grey Brick Grout Line Tile Effect PVC Panel

Great product 😁 more than happy with our en-suite Walls easy to use quick panel calculator that was a great help and so easy to install and Good price Just ordering for our main bathroom now

8 February 2026
Unprompted review
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Reply from DBS Bathrooms

Hi Denise! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, great price actually best price on Internet that included delivery.
Lovely delivery driver from the actuall company.
Everything spot on.
Many thanks I can crack on with the project this weekend.
I would highly recommend and wouldn't hesitate to buy from them again.
Many thanks.

19 February 2026
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Keith! Thank you for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Rated 2 out of 5 stars

Avoid! Significant misrepresentation

I’ve ordered "Gold White Marble" panels from this company multiple times. My first orders were delivered damaged, we were able to come to an agreement on discount but this latest batch is a complete disaster.

Despite their website showing vibrant gold-veined panels, they sent a batch that is almost entirely dark grey. When I reached out, they dismissed it as a "slight shade difference." It’s not a shade difference; it’s a totally different design. To make matters worse, the panels are covered in white printing defects.
Initially they admitted that they are a different design (amen for screenshots) and then changed their tune when challenged with replacing the panels. I now have to live with a half-finished, mismatched bathroom. Thankfully in talks with another company to try and get the matched panels.

Word of advice, if you are naive enough to order and do receive damaged panels do not accept the discount, demand replacements. If you don’t and then need to order more panels you may end up with a different design.

They are happy to take your money but won't take responsibility when they send faulty, misrepresented goods. I’m now having to fight this through a bank chargeback. Save yourself the stress and go elsewhere. Also, check the reviews on different websites - wish I did!!

13 February 2026
Unprompted review
Rated 5 out of 5 stars

My recent experience of this company…

My recent experience of this company has been superb.
I found their products to be of an excellent quality.
The delivery service was very good and communication first rate.
I would recommend this company.

9 February 2026
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Craig! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

We know what we wanted

We know what we wanted, so we phone shop to order or bathscreen and collect the screen a few days later. Staff are aways very helpful a lovely shop.

2 February 2026
Unprompted review
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Reply from DBS Bathrooms

Hi Mr Robinson! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Great quality product

Great quality product, easy ordering process, swift dispatch and delivery , would definitely recommend

20 December 2025
Unprompted review
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Reply from DBS Bathrooms

Hi Peter! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Quick, helpful and polite

Ordered from this company for 2 projects, items arrived in time and the delivery driver was helpful in getting the items into my property on both occasions, I also had to order more as I miscalculated and the office staff went out of their way to make sure everything was done efficiently, I have nothing but praise for this company: I will be a returning customer for years to come.

1 December 2025
Unprompted review
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Reply from DBS Bathrooms

Hi Charlieanne! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 1 out of 5 stars

2 failed deliveries

2 failed deliveries, then stalling on the refund. Thankfully PayPal sorted this within a few hours.

27 January 2026
Unprompted review
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Reply from DBS Bathrooms

Hi Lara, thank you for taking the time to leave a review. We are very sorry that you did not receive your order as expected. We can only sincerely apologise for the inconvenience caused by the two failed deliveries from the courier company. This level of service is completely unacceptable. We can see that your order was returned and a full refund issued. Once again very many apologies for the inconvenience caused. DBS Bathrooms

Rated 5 out of 5 stars

Good quality of service

Good quality of service

2 January 2026
Unprompted review
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Reply from DBS Bathrooms

Hi! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 1 out of 5 stars

Delivery

Your delivery driver left me middle of the road and told me I should get it from his van that he has so many deliveries and this is the only way they works İ asked him nicely at least take it until the lift it's heavy he said take one by one I can't very unprofessional we are paying to get it until our front door order no WEB211225007

24 December 2025
Unprompted review
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Reply from DBS Bathrooms

Hi Anil, thank you for taking the time to leave a review. We are very sorry to see you had issues with the courier company and you encountered unprofessional behaviour. We will report this to the courier company as this is completely unacceptable.

Due to the size and weight of the items, the order can only be delivered to the main entrance of your property. This information is displayed in our delivery information prior to ordering. We are very sorry for any inconvenience caused by this.

DBS Bathrooms

Rated 5 out of 5 stars

Excellent service

Excellent service
Panels Came on time and were a reasonable price
We are delighted at the end result

24 November 2025
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Brian! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Great value and service

Great selection, Quick Despatch and prices are way better than DiVapor

3 November 2025
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Simon! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Absolutely super quality

Absolutely super quality, my bathroom looks amazing and will not hesitate to recommend or buy again in the future, fantastic 🥰

2 January 2026
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Vikki! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 4 out of 5 stars

All good

All good. Arrived on time and to spec. Worth noting that the ceiling panels look great and are easy to install BUT they are extremely fragile. I'm pretty careful but working in a confined space and moving very gingerly I still managed to damage some panels. Even just pushing one into place I managed to put my thumb through it 🤦

6 November 2025
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Don, thank you for taking the time to leave a review. We are pleased to see you were impressed with the look of our ceiling panels, but we do also understand your concerns around the fragility of these. Depending on the thickness of panel, some of these can seem fragile but once installed onto you ceiling with the appropriate adhesive these are held firmly in place. If you have any issues with damages, please do not hesitate to contact our customer service team (info@dbsbathrooms.com) who will be able to help you with this situation. DBS Bathrooms

Rated 5 out of 5 stars

VERY VERY GOOD SPOT ON DELIVERY TIME I…

VERY VERY GOOD SPOT ON DELIVERY TIME I WILL BE USING AGAIN VERY SOON

25 December 2025
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Terence! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous, fast delivery and the price and products are great too.
All fitted and our bathroom cladding looks amazing.
Would definitely recommend.
Thank you

31 December 2025
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Dean! Thank you for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Great experience with this company

Great experience with this company. The products on there are all reasonably priced . Delivery was very quick. So I would recommend this company to anyone who wants great bathroom products at great prices.

8 December 2025
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Mrs Whalley! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

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