Very friendly and professional staff. Answered all questions that I had and put my mind at ease explaining all about hiw to use the washing machine. Delivered on time,, connected up and left. Unfortun... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Derek Baxter founded DB Domestics back in 1971 in Luton before moving the business to Eastbourne in 1982. We remain a family run business of three generations with the same principles as its always been with service at the heart of our business. We are a proud member of the Euronics Group providing unbeatable prices with unbeatable service Our business has gone from strength to strength expanding over the years to now having one of the biggest showrooms in South East England. With over 1,500 appliances on display in our showroom located in Eastbourne, East Sussex you are bound to find the right appliance. In late 2023 the DB Kitchens team opened the doors on our brand new showroom extension, which now showcases over 20 different kitchen furniture ranges, along with over 150 door styles. With so many appliances in stock and local next day delivery available DB Domestics is your one stop shop for any appliance. Orders can be done with expert knowledge on hand in store, over the phone or online with ease.
Contact info
407-419 Seaside, BN22 7RT, Eastbourne, United Kingdom
- 01323 725588
- sales@dbdomestics.com
- dbdomestics.com
Replied to 62% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good advice in the showroom.
Good advice in the showroom.
Delivery on time
Clean and careful delivery
Very friendly and professional staff
Very friendly and professional staff. Answered all questions that I had and put my mind at ease explaining all about hiw to use the washing machine. Delivered on time,, connected up and left. Unfortunately when I used machine next morning I discovered a leak. Phoned them and they were very apologetic and sent someone back to have a look. Just needed connection tightened up. Well done to everyone at DB Domestics, you all do a great job.
Rob was very helpful at Uckfield and…
Rob was very helpful at Uckfield and the install team were very friendly and fast. Utilities are excellent.
Professional and efficient service
Professional and efficient service - have used them for years and will do so again
From great advice in the showroom to…
From great advice in the showroom to the efficient and friendly delivery and fitting. The whole experience was just easy as stress free 😃
Very helpful lady in the shop
Very helpful lady in the shop. Delivery on time and very quick and efficient fitting.
Good staff good service
Excellent customer service
Ordered wrong hob and fitter explained why. Went to the shop and got the right one delivered and fitted next day if I wanted
Easy experience all through
This was an easy purchase online for a stand alone small chest freezer. It was easy to compare and order and sort a delivery date. I got a phone call within an hour of the order from the store to confirm the delivery and give me a time (9-1). Guys turned up, set it up and turned it on. Perfect.
My third appliance from DB
My third appliance from DB. Bought and installed within 2 days. Their prices match any others and it’s great to know I’m supporting local business.
Delivery guys were brilliant
Purchase in store and booking the delivery was easy. The delivery guys were great! The appliance was a bit fiddly to get in the space and level (on our unlevel floor) but they would not be beaten. I could have got the appliance slightly cheaper from a big online brand but wouldn't have had the same level of care and precision from them!
Absolutely brilliant customer service…
Absolutely brilliant customer service and very quick and efficient to install our new washing machine.first class fitters came to install washing machine would highly recommend and definitely go back to them again thank you so much debbie
Excellent experience …
Yesterday I spoke to Sue who was friendly, efficient and most helpful.
Today my new integrated fridge freezer was delivered by a couple of guys, friendly, efficient, on time. Old one removed and taken away, very competitive pricing as well.
An excellent experience.
Fantastic service
Fantastic service, good humour, very helpful - delighted customer - highly recommend grateful thanks
Very professional and neat and tidy…
Very professional and neat and tidy after fitting, great the old units are taken away. A satisfied Customer will use DB Domestics again.
Sales lady very helpful and pleasant…
Sales lady very helpful and pleasant store very clean and welcoming. Then to top it all the two fitters who came did an absolute amazing job so very grateful to them. And old appliance taken away. Did such a good job we told our neigh who have now been to buy a washing machine
Sue in the Showroom was very helpful
Sue in the Showroom was very helpful, delver was quick and the delivery staff also very helpful and friendly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








