My 18yo son paid to watch a boxing match for £15 and was given a free trial (which he didn’t ask for or use). He thought he’d cancelled it but now he has had two payments of £26.99 taken from his acc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I download DANZ for the purpose of watching FIFA 2026. Paid my monthly subscription only to realize it would not show on my TV. Neither my Phone. I decided to cancel the subscription, however although... See more
Company replied
Good for the World Cup and nice app. You can only have one device streaming at a time which is annoying. Also what was terrible was cancilling the subscription. Apparently they need a 30 day subscript... See more
Company replied
I subscribed to DAZN for one reason: to watch one NFL team. Paying $34.99 per month for that is already hard to justify, but what’s even worse is that it feels like you’re paying to watch commercials... See more
Company replied
Company details
About DAZN
Written by the company
- The global home of sport and ultimate sports entertainment platform
- Uniting the world’s sports fans through the ultimate entertainment experience
Sport anytime, anywhere
Experience the future with DAZN’s personalised sports entertainment platform.
Watch
Watch sport, your way. Stream thousands of events live and on-demand, anytime, anywhere, on any device. DAZN brings the action to you with best-in-class technology, ensuring top-quality viewing.
Buy
Shop your passion. Get the latest merch, tickets, and more from your favourite teams and brands with a single wallet and one-click purchasing for ultimate convenience.
Connect
Join the community. Share your passion and celebrate every victory together. Chat live, send reactions, participate in polls and quizzes, enter competitions, and connect with fans worldwide.
Contact info
London, United Kingdom
- dazn.com
4.4
Excellent
37K reviews
Asks customers to review
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Rip off
Limited selection, really only good for NFL season and if you purchase the annual membership you aren’t allowed to cancel without being charged until the subscription end date. The lack of transparency when it comes to that is what brought me here to make my review. I have been getting charged for a member ship I cancelled 5 months ago, terrible customer service and an absolute joke
27 July 2026
Unprompted review
Reply from DAZN
Hello Lucas ,
Thank you for taking the time to share your feedback. It's disappointing to hear that your experience with DAZN hasn't met your expectations.
When signing up, we do our best to clearly explain the subscription type selected, including the applicable pricing, commitment period, renewal, and cancellation terms. This information is displayed during the sign-up process before payment is completed.
You can also find more information about our subscription plans and cancellation options here: https://bit.ly/4foyBmW.
We appreciate you taking the time to share your experience. Your feedback regarding the sign-up journey, subscription terms is valuable, and we'll ensure it is shared with the relevant teams as we continue working to improve our customer experience.
Thanks,
DAZN Support.
If i could leave 0 stars i would
If i could leave 0 stars i would, horrific service. Charge you £19:99 for a boxing match the picture is dreadful and it buffers all the tkme , not good enough all the money made through and the service your provided is shocking scum bag company and they've had the last penny from me
25 July 2026
Unprompted review
Reply from DAZN
Hello Stuart,
We're very sorry to hear about your experience and understand your frustration. We appreciate that paying for a PPV event and then encountering poor picture quality and constant buffering is extremely disappointing and not the level of service we aim to provide.
To help resolve the issue, please follow the troubleshooting steps in our guide: https://bit.ly/4hEiWTg
If the issue persists after completing these steps, please contact our Live Chat Support Team so they can investigate your case further: https://bit.ly/3QC70GH
We sincerely apologize for the inconvenience caused and appreciate you taking the time to share your feedback.
Kind regards,
DAZN Support Team
Reply from DAZN
Hello Jordan,
We're sorry to hear that you're dissatisfied with your experience.
We'd like the opportunity to understand what went wrong and help resolve the issue for you. Please contact us via email at help@dazn.com and include your Review ID along with details of the issue you've experienced.
Once we receive your email, we'll review the matter and do our best to assist you further.
Kind regards,
DAZN Support Team
Deceptive dark patterns that trick you…
Deceptive dark patterns that trick you into not cancelling.
Then when you request a refund they say no.
The whole company is a scam and their UI is built to scam you.
24 July 2026
Unprompted review
Reply from DAZN
Hello JC,
I'm sorry to hear about your experience, and I understand why you feel frustrated. I appreciate you taking the time to share your feedback regarding your subscription, the cancellation process, and your interactions with customer support.
When signing up for our plans, we do our best to make it clear whether a subscription is an annual commitment or a monthly flexible pass. If you'd like to manage or cancel your subscription, you can do so at any time by going to My Account > Manage Subscription, where the available cancellation and account management options for your specific plan will be displayed.
If you're unable to cancel your subscription, or if you believe the options presented do not match your expectations, I'd like to take a closer look at your specific experience and review the details of your account and subscription history. Please email me at daznsocialreviews@dazn.com with the email address associated with your DAZN account, along with your Review ID.
Thanks,
DAZN Support Team
This is a whole scam I took a…
This is a whole scam I took a subscription to watch the world cup in Portugal but i end up getting live updates only and when I tried to cancel i need to pay for whole year this is really waste of money and scam you guys seriously need ti take your business seriously and make your customers happy
1 July 2026
Unprompted review
Reply from DAZN
Hey Niraj,
I'm sorry to hear about your experience, and I understand why you feel frustrated. I appreciate you taking the time to share your feedback regarding the content availability and your subscription experience.
I'd like to clarify that DAZN held FIFA Club World Cup streaming rights in Spain, Italy, and Japan. As broadcasting rights vary by country and region, the availability of specific competitions and live content can differ depending on where you're accessing the service. I understand how disappointing it can be if the content you expected to watch was not available in your location.
If you'd like to manage your subscription, you can do so by going to My Account > Manage Subscription, where the available options for your specific plan, including cancellation options where applicable, will be displayed.
Kind regards,
DAZN Support Team
DAZN is the definition of corporate…
DAZN is the definition of corporate greed. I'm a former long-term user of their NFL Game Pass service, and every year, without fail, they increase the subscription fee to ridiculous amounts for the exact same service. There are far better alternatives to DAZN. Don't feed their greed!
24 July 2026
Unprompted review
Avoid at all costs
Avoid at all costs ! Absolute thieves who steal from you. I am disgusted!!! Stay well away from this company ! You better believe they will just keep taking money from your bank. You will then have to deal with someone in an overseas contact centre who barely understand English. Infact I cannot even possibly think of a worse company.
23 July 2026
Unprompted review
Reply from DAZN
Hello,
I'm sorry to hear about your experience, and I understand why you feel frustrated. I appreciate you taking the time to share your feedback regarding your subscription and interactions with customer support.
Customers can manage their subscription at any time by going to My Account > Manage Subscription, where the available cancellation and account management options for their specific plan will be displayed.
If you'd like me to take a closer look, please email me at daznsocialreviews@dazn.com with the email address associated with your DAZN account, along with your Review ID, and I'll be happy to investigate this further for you.
Kind regards,
DAZN Support Team
I thought i could cancel but stuck with…
I thought i could cancel but stuck with it for a year absolute con!! And I have already tried to resolve it by contacting you as you said in reply to my reviews I will be contacting trading standards as I definitely wasn't aware it was a year or I'd of never went near your disgusting company.
23 July 2026
Unprompted review
Reply from DAZN
Hello,
I'm really sorry to hear this. I completely understand how frustrating it must be to feel locked into a subscription when you expected to be able to cancel without a long-term commitment.
Thanks for your feedback. When signing up to our plans, we do our best to ensure that it is clear whether you're committing to an annual contract or purchasing a monthly flexible pass. I appreciate you taking the time to share your concerns regarding your subscription experience.
If you'd like to review the options available for your subscription, you can log in to the DAZN website and navigate to My Account > Manage Subscription, where you'll be presented with the options available based on your current plan.
If you'd like me to take a closer look at your specific situation, please email me at daznsocialreviews@dazn.com from the email address registered to your DAZN account.
Thank you,
DAZN Support
Awful
Awful, they keep taking money out of my account for subscription we dont not have and have to fight to get our money back! Awful customer service!!!
23 July 2026
Unprompted review
Reply from DAZN
Hello,
I'm really sorry to hear about your experience. I completely understand how frustrating it must be to see charges on your account for a subscription you believe you don't have, especially when you've had to spend time trying to get the issue resolved.
I'd like to take a closer look at what happened and review the charges associated with your account. Please email me at daznsocialreviews@dazn.com from the email address registered to your DAZN account and include your Reviewer ID along with a brief description of the issue.
I'll investigate this further and do my best to help clarify the charges and discuss your specific experience with you.
Thank you,
DAZN Support
Bad experience
I made a mistake when I subscribed to DAZN. I accidentally chose the annual plan, when I actually only needed one month to watch the World Cup.
When they charged me the following month, I contacted customer support because I realized my mistake. They told me that with this plan I had to pay for the full 12 months, which is impossible for me because I don't use the service anymore.
I asked them to switch me to the monthly plan and simply charge me for one month, but they refused. After arguing with customer support for more than 30 minutes, they finally agreed to cancel the annual plan.
What disappoints me the most is not the mistake I made, but the way they treated me. Everyone can make a mistake. Whenever I've made similar mistakes with other companies, customer support has listened and tried to find a reasonable solution.
I wasn't trying to avoid paying or get something for free. I was happy to pay for the month I actually needed. I simply expected a little understanding and flexibility. Unfortunately, that wasn't the experience I had with DAZN.
I will never subscribe to DAZN again. This experience has completely destroyed my trust in the company. Good customer service means treating customers with understanding when they make an honest mistake, and unfortunately, DAZN failed to do that.
23 July 2026
Unprompted review
Reply from DAZN
Hello Rania,
Thank you for taking the time to share such detailed feedback. It's disappointing to hear that your experience left you feeling this way.
When signing up, we do our best to clearly explain the subscription type selected, including the applicable pricing, commitment period, renewal, and cancellation terms. This information is displayed during the sign-up process before payment is completed.
We're sorry to hear that your interaction with our support team did not meet your expectations. We understand how frustrating situations like this can be.
We appreciate you taking the time to share your experience. Your feedback regarding the sign-up journey, subscription terms, and the support you received is valuable, and we'll ensure it is shared with the relevant teams as we continue working to improve our customer experience.
Thanks,
DAZN Support.
Absolutely shocking how these people…
Absolutely shocking how these people are getting away with this. They have the option to buy the event for £24.99 and as long as you cancel within a week you are not bound to a subscription. So I bought the fight and then literally that same night after the fight cancelled the subscription so I don’t forget. This was back in April, only just noticed by chance today they are still taking the £24.99 out of my bank each month.
I have gone in and cancelled again as actually contacting these cowboys is impossible. So I’ve had to cancel and raise a case via PayPal.
They’re very clever because they don’t even send out cancellation emails.
I wouldn’t trust these bar Stewart’s as far as I can throw them.
21 July 2026
Unprompted review
Reply from DAZN
Hello Martin,
We're sorry to hear about your experience. I appreciate you taking the time to share your experience, and I'm sorry to hear it has been a frustrating one.
I'd like to review your account, the cancellation history, and the payments you've described to better understand what happened. Please email me at daznsocialreviews@dazn.com from your DAZN-registered email address, and include the username or display name used when posting your review in the subject line (or at the beginning of your email). If you have any case references or supporting details, please include those as well, and I'll be happy to investigate this further and assist you.
Thanks,
DAZN Support.
SCAM
SCAM ! Not only was I charged £14.99 twice for one event 5 weeks and still waiting a refund . But now I’ve found out I’ve paid £25.99 for 2 months now and they can’t “locate “ the payments to refund yet I have sent clear proof of payments taken from my account ! I have tried to resolve with them personally and they are not even attempting to help resolve this other then repeating themselves with no location of payments . Do NOT buy a single event from these people . Your money will be taken without your consent !!!
21 July 2026
Unprompted review
Reply from DAZN
Hello Grant ,
We're sorry to hear about your experience. I'm sorry to hear that your interactions with our support team have left you feeling that your concerns haven't been fully resolved.
I'd like to review your account, the payments you've highlighted, and the handling of your refund request to better understand what happened. Please email me at daznsocialreviews@dazn.com from your DAZN-registered email address, and include the username or display name used when posting your review in the subject line (or at the beginning of your email). If possible, please include your payment confirmations or any case reference numbers so I can investigate this further and assist you.
Thanks,
DAZN Support.
Subscriptions rip-off
Signed up to watch Fury v Hall, and was given 7 days free (which was fair enough I thought). Saw a charge for £25.99 come through a month after that, and was told that "I had not cancelled the free trial so I was now on a monthly plan".
DAZN finally capitulated and said they would refund me after offering "not to charge me next month too" as a goodwill gesture!
Watch out for the small print with this lot. They really do need to drop the sharp practices here (and improve the stalling and buffering during big events).
21 July 2026
Unprompted review
Reply from DAZN
Hello,
I'm sorry to hear that your experience didn't meet your expectations. I understand how frustrating it can be when charges appear unexpectedly, especially if you believed your free trial had ended without any further commitment.
I'm pleased to hear that the matter was ultimately resolved and that a refund was arranged. Feedback like yours is important, and I appreciate you taking the time to share your concerns regarding both the subscription experience and the streaming performance during major events.
Thank you,
DAZN Support
Terrible service with awful…
Terrible service with awful subscription cancellation options. You have to click through 50 windows begging you to stay, and then, when you think you're finally done, you have to speak with someone and listen to all the amazing opportunities you're missing. After all that, you even have to pay an extra fee to cancel your subscription.
Just an illegal piece-of-$h't company!
20 July 2026
Unprompted review
Reply from DAZN
Hello,
We're sorry to hear about your experience. Thank you for taking the time to share your feedback about managing the subscription has been so frustrating and didn't meet your expectations.
You can manage your subscription by signing in to your DAZN account and visiting My Account > Manage Subscription, where the options available for your specific plan will be displayed. The cancellation journey may vary depending on your subscription type or payment method.
I'd like to better understand the experience you had. Please email me at daznsocialreviews@dazn.com from your DAZN-registered email address, and include the username or display name used when posting your review in the subject line (or at the beginning of your email). I'll be happy to investigate this further and assist you.
Thanks,
DAZN Support.
They make cancellation impossible
When trying to cancel your account, they take you through a long process, where you have to talk to one of their support agents - who is an AI bot, and it takes around 20 mins to cancel their subscription. SHADY stuff!
20 July 2026
Unprompted review
Reply from DAZN
Hello Jorge,
Thank you for sharing your feedback. I'm sorry to hear that you found the cancellation process frustrating.
You can review and manage your subscription at any time by logging into the DAZN website and navigating to My Account > Manage Subscription, where you'll be presented with the options available based on your specific plan.
I understand your concerns about the time taken to complete the cancellation process and appreciate you taking the time to share your experience. Feedback like this helps us identify opportunities to improve the customer journey.
If you'd like me to review your experience in more detail, please email me at daznsocialreviews@dazn.com with your review ID and the email address associated with your DAZN account.
Thanks,
DAZN Support
I just canceled the subscription to…
I just canceled the subscription to learn that there's a 30 day cancellation notice such that they're going to bill me for another month again??? 50 euros to watch the world cup was already too much but now they legally scammed me to pay the double price without that I knew it. I usually try to pay attention to all small written things. Everything was tricky regarding understanding payments from beginning to the end. It's an extremely predatory company. I really hate Dazn now.
19 July 2026
Unprompted review
Reply from DAZN
Hi Nikolai,
Thank you for sharing your feedback. I'm sorry to hear that your experience has left you feeling this way.
For customers on plans with a 30-day notice period, access to DAZN continues after a cancellation request is submitted, and any applicable charges during that period are billed in accordance with the subscription terms. I understand this may not have been what you expected and appreciate your comments regarding the clarity of the sign-up and cancellation process.
You can review your subscription status and the options available for your plan at any time by logging into the DAZN website and navigating to My Account > Manage Subscription, where you'll be presented with the options available based on your specific subscription.
If you'd like me to take a closer look at your account and the charges you've mentioned, please email me at daznsocialreviews@dazn.com with your review ID and the email address associated with your DAZN account.
Thanks,
DAZN Support
Beware when signing up withDAZN, It cost me £299.88 to watch the Usyk v Verhoeven
By accident when I got delayed coming home , therefore I asked my wife to book the Usyk v Verhoeven.
She inadvertently signed up on a years contract.
I asked DAZN to cancel the years subscription they said tough, you wife signed up for a year.
18 July 2026
Unprompted review
Reply from DAZN
Hey Jeff,
Thank you for sharing your feedback. I'm sorry to hear that this situation has been frustrating for you.
When selecting a DAZN subscription, the plan type, pricing, and commitment period are displayed during the sign-up process and again before payment is completed.
You can review your subscription details and the options available for your plan at any time by logging into the DAZN website and navigating to My Account > Manage Subscription, where you'll be presented with the options available based on your specific subscription.
If you'd like me to take a closer look at your account and the circumstances surrounding the sign-up, please email me at daznsocialreviews@dazn.com with your review ID and the email address associated with your DAZN account.
Thanks,
DAZN Support
Subscription hell
Honestly, this is the worst subscription cancellation process I’ve ever seen.
You can’t simply cancel it from your account. You have to call them or contact support via chat, wait for an agent, and even when you clearly say, “Cancel my subscription,” DAZN keeps you in the chat trying to sell you more offers.
And the best part? Even after you cancel, there’s a 30-day notice period. So my subscription is cancelled, but they can still charge me again because cancellation is not immediate.
Seriously, DAZN?
15 July 2026
Unprompted review
Reply from DAZN
Hello Andrew,
Thank you for taking the time to share your feedback. We're sorry to hear that your cancellation experience left you feeling frustrated.
For some subscriptions, customers may be offered alternative plans or promotional offers during the cancellation journey. You can also review and manage your subscription at any time by logging into the DAZN website and navigating to My Account > Manage Subscription, where you'll be presented with the options available based on your specific plan.
We appreciate your comments regarding the cancellation process and will ensure this feedback is shared with the relevant teams as we continue to improve the customer experience.
If you'd like me to take a closer look at your account and subscription details, please email me at daznsocialreviews@dazn.com with your review ID and the email address associated with your DAZN account.
Thanks,
DAZN Support
Same issue as many others have reported…
Same issue as many others have reported with Pay per View and unscrupulous sign ups for subscription, Such a shame as I would like to buy the up and coming Joshua fight but am no way gonna be caught out by being signed up for a subscription even after you have canceled it, then being charged for 2 months and charged cancellation fee. Regrettably, I'm never watching another PPV on DAZN again....
15 July 2026
Unprompted review
Reply from DAZN
Hello Gary,
Thank you for taking the time to share your feedback. We're sorry to hear about your concerns regarding Pay Per View purchases and the subscription experience.
When signing up, we do our best to clearly explain the subscription type selected, including the applicable pricing, commitment period, renewal, and cancellation terms. This information is displayed during the sign-up process before payment is completed.
We understand how important it is for customers to feel confident about the subscription they are choosing, and we appreciate you sharing your concerns. Your feedback regarding the sign-up and cancellation experience will be shared with the relevant team as we continue working to improve our customer experience.
Thanks,
DAZN Support.
Extremely disappointing experience with DAZN Bet
Extremely disappointing experience with DAZN Bet
On 16 March 2026, I contacted DAZN Bet regarding two unsettled winning bets with a total stake of £150. My account balance of £509.49 was returned to me, but the winnings from these two bets were withheld without any clear explanation.
Over the following months, I repeatedly contacted customer support requesting an update. Each time I received the same generic response that the investigation was still ongoing. No evidence, no estimated completion date, and no meaningful information have ever been provided.
In my opinion, this is completely unacceptable. Holding a customer’s money for months without transparency or a reasonable timeframe is not how a licensed gambling operator should treat its customers.
The UK Consumer Rights Act 2015 requires services to be carried out with reasonable care and skill, while the Consumer Protection from Unfair Trading Regulations 2008 prohibit unfair commercial practices and misleading omissions. Furthermore, the UK Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) require operators to treat customers fairly and to handle complaints in a transparent manner.
Despite numerous emails, I still have not received a proper explanation as to why these specific bets remain under investigation or when the matter will finally be resolved.
I sincerely hope DAZN Bet resolves this issue promptly. Until then, I cannot recommend this company to anyone. If the matter continues to be ignored, I will have no choice but to escalate it to the appropriate regulatory bodies and share my experience publicly.
16 March 2026
Unprompted review
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