David Nieper Reviews 

524
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the clothing, noting that items are beautifully made in the UK, crafted from excellent fabrics, and designed to last for many years while maintaining their appearance. The company's customer service and staff are frequently highlighted for being exceptional, polite, and very helpful, providing a superb and caring experience where nothing is too much trouble. People also appreciate the delightful and well-presented packaging, which is often solid and thoughtfully done, sometimes even including special touches. However, some customers also noted that certain items were not always suitable for their needs, with occasional feedback on fit, color discrepancies, or desired length, leading to returns.

What people talk about most

Product

Consumers find the products to be of very good quality, well-made, and crafted with attention to detail, with... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the very good to... See more

Service

Customers consistently note positive experiences with service, describing it as superb, excellent, and second... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional care and helpfulness.... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and efficient delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Attentive service. Any delays are always reported by a personal phone call from customer services. Always delivered wrapped in tissue and in a white box. The clothes themselves are beautifully made... See more

Rated 5 out of 5 stars

I Cannot rate this company highly enough. They manage to combine old fashioned very personal service, whilst being totally professional with a very quick turnround . I have ordered quite a few thing... See more

Rated 5 out of 5 stars

I have been using David Nieper for many years now. The fit is excellent for the mature woman, the material is of high quality and the styles are chosen to flatter the figure. The clothes are on the e... See more

Rated 5 out of 5 stars

I have bought several items of clothing from David Nieper over the years and all have been of very good quality. I prefer plain, not patterned clothes and have several of their lined jersey skirts, le... See more


Company details

  1. Clothing Store

Written by the company

Luxury classic clothing for women over 50, luxury ladies' nightwear, travelwear and knitwear. Exclusively Made in England by David Nieper


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

524 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(524)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality products and customer service.

The dress is of excellent quality and very well made. Sleeves inserted properly into the armholes which is just what I expected in British made garment. I wish I were in a position to buy clothes of this quality all the time, that would be a joy. The two follow-up phone calls, one to tell me when the dress would be on the way and the second to ask if I was happy with my purchase was a nice touch. I strongly recommend your company.

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Could not be happier

The care and attention paid to detail, from ordering through to delivery is outstanding. You know at the outset, when something is being made to order and are kept informed of progress, so that it always seems special. I have been buying from David Nieper for some years and the styles are timeless and the quality is excellent. The clothes do not wear out! By far the best mail order service.

23 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Very impressed with the fit and fabric used. Also I was contacted by David Nieper to check that I was happy with my purchases. Great service!

15 January 2025
Unprompted review
Rated 3 out of 5 stars

Poor quality compared to before

Nothing like their previous quality or choice of nightdress lengths. I have bought all my nightdresses and dressing gowns for years. The last nightdress was just like M&S who have done the same thing by cutting the amount of material used. I will have to find another “quality’ provider. I bought the item some time ago but haven’t used it until now so too late to send it back.

15 February 2025
Unprompted review
David Nieper logo

Reply from David Nieper

We pride ourselves on exceptional quality and I am sorry that we did not get it right on this occasion. If there was a particular issue with your garment, our quality department would be interesting in taking a look at it for you.

I have reached out for more information in hope I can help you further. Alternatively, if you would like to give our customer service team a call at your convenience, our number is 01773 836000 and they would be happy to assist you.

Kind regards, Samantha

Rated 5 out of 5 stars

Brilliant as always

The style, length and fit were perfect. Beautifully presented. Thank you. The fabric floats delicately. It's not as thick as I expected, but then the weather is exceptionally cold currently, which may have clouded my judgment somewhat. Perfect for spring

15 February 2025
Unprompted review
Rated 3 out of 5 stars

The fabric photographed better than it…

The fabric photographed better than it looked.
In reality I found the colours dull and almost dirty looking. A pattern colour almost an odd pinky beige which was not flattering.
After considering the simple style and basic construction, even at a sale price, the dress was not good value for money.

1 February 2025
Unprompted review
David Nieper logo

Reply from David Nieper

I am sorry the item was not what you expected. Every effort is made to provide as true a representation of the garment as possible. We do offer 90 days returns policy, should you not be satisfied with your purchase.

Best regards, Samantha.

Rated 5 out of 5 stars

Fabulous

Absolutely fabulous company. Wonderful high quality clothes. Service is first class & delivery is prompt & fast! Have purchased a few items & will continue to buy! Highly recommend!

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Such a nice experience

A lady phoned more than once because I had to wait for my cardigan to be made. It was so worth the wait; packaged in a box with tissue and a little gift of blank cards and envelopes for me to use plus a money off voucher. It goes without saying, the garment looks fabulous, and I have worn it loads as it seems to blend in with all that I wear. It washes nicely as well

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful company who really know how…

Wonderful company who really know how to value their customers. Everything about them exudes quality from the way the products are made with top quality fabric, always generous in sizing to the ordering and delivery. It is personal and perfect.

9 February 2025
Unprompted review

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