David Knowles Funeral Service  Reviews 

75
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company, frequently sharing how grateful they were for the support received. Customers frequently praise the staff for their genuine care, profound compassion, and professional guidance provided throughout incredibly difficult moments. Individuals emphasize that nothing is ever too much trouble during the planning process. People note that the overall service is exceptional, ensuring every single detail is handled with utmost dignity and absolute respect from start to finish. Consumers deeply appreciate how approachable, attentive, and supportive the team remains, making ongoing communication completely smooth, transparent, and thoroughly reassuring during stressful times.

What people talk about most

Staff

Consumers find staff to be exceptionally supportive, professional, and compassionate during difficult times.... See more

Service

People report positive experiences with service, describing it as compassionate, professional, and attentive... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing deep appreciation for the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David Knowles provides a deeply personal and compassionate service. He went above and beyond for our family, tailoring everything to our wishes and supporting us through every step. We were so gratefu... See more

Company replied

Rated 5 out of 5 stars

We can't thank David enough for the care and compassion shown when our mum passed away. Although we chose a direct cremation with no service, every step was handled with dignity, warmth and absolu... See more

Company replied

Rated 5 out of 5 stars

We met Dave a few days after my Dads passing. He instantly put the family at ease during such a difficult time. Dave talked us through all the options and guided us through the whole process , regular... See more

Company replied

Rated 5 out of 5 stars

David went above and beyond any of my expectations and worked tirelessly throughout the evenings and weekends to ensure my Dad received the exact send-off that he'd asked for and that my brother and m... See more

Company replied


Company details

  1. Funeral Director
  2. Funeral Home

Written by the company

An Independent Funeral Service proudly owned and operated by David Knowles. Serving the communities of Yarm, Eaglescliffe, Ingleby Barwick, Thornaby, Stockton-on-Tees, Middlesbrough and surrounding areas. With over 25 years experience, I understand that every detail matters when it comes to saying farewell to a loved one. From the smallest gesture to the grandest arrangement, we put our heart and soul into every aspect of the preparation process. With compassion and professionalism, we ensure that every moment is dignified and meaningful, honouring the life and legacy of those we serve. Trust David Knowles Funeral Service to handle every detail with Dignity and Kindness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

75 reviews

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4.9

All reviews

(75)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

We had been worried about getting it…

We had been worried about getting it right so our mam had the funeral she would have wanted.
In the time it took to enjoy a cup of tea, we knew David was going to be there for us, every step of the way. And he was!
David had everything under control; at the same time making it easy for us to include our own ideas and mam’s various wishes. He managed the budget brilliantly; within our means - same high quality.
David Knowles gave us a perfect day.

22 November 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your thoughtful review. It means the world to us that you felt supported and reassured during such an important and emotional time.

I am pleased that we could help you honour your Mam in the way she would have wanted and I’m truly grateful for the trust you placed in us. I’m also pleased we could incorporate her wishes and your ideas while keeping everything within your budget, without ever compromising on care or quality.

Your kind words are deeply appreciated. Wishing you and your family comfort and peace as you continue to remember your Mam.

David

Rated 5 out of 5 stars

My family have just used David …

My family have just used David this last few weeks following the death of my father. The service David has provided has been exceptional both in support and professionalism. He has been available without delay and so accommodating for our families needs and requirements. I strongly recommend David's company and the services and compassion he provides. A seamless service throughout which made things very easy for my mother and family.

4 November 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for taking the time to leave such a thoughtful review. It was an honour to support you and your family and we're truly grateful for your kind words.

I’m so pleased to hear that the care, support and service provided brought some ease and comfort to your family. Being available and accommodating to your needs is at the heart of what we strive to do.

Thank you again for your recommendation and for placing your trust in us during such a difficult time.

David.

Rated 5 out of 5 stars

Cannot recommend enough

Cannot thank David enough, he showed genuine care and compassion throughout the entire process. This was totally new and overwhelming to begin with as I’d never dealt with anything like this but amazing support from the start made this tough time a little easier. Thank you so much again

21 October 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for taking the time to leave such a heartfelt review. It was an honour to support you through such a difficult and emotional time. I completely understand how overwhelming everything can feel when you’re faced with arranging a funeral for the first time. I’m so pleased to know that our care and guidance brought you some comfort and reassurance along the way. Your kind words mean a great deal. Thank you for placing your trust in us.
David

Rated 5 out of 5 stars

From the moment we met David

From the moment we met David, he took the stress away, during a very upsetting time.
He handled our mother’s cremation with the utmost professionalism and dignity. Nothing was too much trouble, emphasising we could contact him at any time. He talked us through the whole procedure and we felt we could totally rely on him as he was so easy to talk to.
He went above and beyond ensuring, during Mum’s direct cremation, that her favourite piece of music was played. He even played the whole album during her final journey to the crematorium- which we felt was so thoughtful. He drove the route that we had picked, and slowed down the car for us, as we waited at the side of the road to say our final goodbyes. He showed so much care and compassion- phoning us to advise when the ceremony had ended.
We are so very grateful for David’s support and highly recommend his services to anyone in need.
Thank you

31 October 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for such a touching review. It truly means the world to us. From the moment we first met, it was clear how much love and care surrounded your Mum and it was an honour to help you through such a difficult time. I’ve always believed that every Funeral, whether attended or a direct cremation deserves the same level of dignity, compassion and attention to detail and I’m so pleased those small touches brought you some comfort. Playing her favourite music and taking the route you chose felt like a lovely way to make her final journey truly personal.

Thank you again for your trust and kind words.

David

Rated 5 out of 5 stars

We cant thank david enough for the support and help the help…

We cant thank david enough for the help and support that he provided my self and my family through the loss of our mother.
From day one he provided us with the help and guidance to arrange our mothers cremation always available to talk to and to reassure us with the process.
He took great care of our mother and carried out his duty to perfection.
We cant thank david enough for everything he has done for our family and for our beloved mother

15 September 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words. It truly means a lot to hear that we were able to offer some comfort and support to you and your family during such a difficult time. It was a honour to help you through each step of the arrangements. Your review is deeply appreciated, thank you again for your trust.
David

Rated 5 out of 5 stars

5 Stars

We can't thank David
enough for the care and compassion shown when our mum passed away.
Although we chose a direct cremation with no service, every step was handled with dignity, warmth and absolute professionalism.
David kept us informed, answered every question with patience, and made a very sad time feel less overwhelming. It was clear mum was treated with the upmost respect from start to finish.
We would not hesitate to recommend David.

19 September 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words. It truly means a great deal to us to know that you felt supported and reassured during such a difficult time. Even with a simple direct cremation, every family and every loved one deserves the same care, dignity and respect and I’m glad this was felt throughout. It was a honour to look after your Mum and to be there for you and your family. Your recommendation is very much appreciated.
David.

Rated 5 out of 5 stars

Exceptional Service

David supported us through an incredibly difficult time with compassion, understanding and kindness. This was not a process we were familiar with but he guided us through the formalities and decisions we needed to make with a great deal of care and patience. David went above and beyond to make our ideas and wishes for the funeral service a reality and helped us to create a fitting tribute.
The support we received from David was exceptional and his compassion shines through every part of his service. We cannot thank him enough for taking such care and would not hesitate to recommend him to others.

4 September 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your incredibly kind words and for taking the time to leave a review. It was an honour to walk alongside you both during such a heartbreaking time. I am deeply touched that you felt supported and cared for throughout and I’m glad I could help bring your ideas and wishes together in a way that felt right for you both. Your trust means so much and I will always remember the honour it was to help create a fitting and meaningful farewell to your beautiful, special and inspiring son.
David.

Rated 5 out of 5 stars

Amazing service

David made such an awful time much more bearable, he was so understanding and gentle with me. He explained everything that was going to happen and was so patient, nothing was too much trouble and I felt I could really rely on him. Also, a big thank you to Caroline (celebrant) as well - between them both they were really lovely.

31 August 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your lovely words, Janet. I know how hard this time has been for you and it truly was an honour to be there to support you through it. It means a lot to know that our support could give you some peace and reassurance.

Your trust in us means more than I can ever say, and I’m so grateful you felt you could rely on us. I’ll also share your kind words with Caroline, she will be touched to know she brought you comfort too.
David.

Rated 5 out of 5 stars

Thank you David for looking after our…

Thank you David for looking after our family and making what is such a difficult time as easy as it could be for us. David took care of everything, checking in with us every step of the way and making sure everything was exactly as we wanted. David was so kind and made us all feel at ease, we cannot thank him enough.

15 September 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words. It was an honour to support you and your family through such a difficult time. I’m glad we were able to bring you some comfort and reassurance along the way and it means a great deal to know that you felt cared for and at ease. Your trust in us to look after everything is something we never take for granted.
David.

Rated 5 out of 5 stars

Five star service

From the start David made us feel that we were in safe hands, having suffered the sudden loss of our Dad. David was supportive, kind and caring. Nothing was too much trouble and he was always at the other end of the phone if we needed him. He also recommended Caroline as our celebrant and she was also so lovely and kind. They both made a very sad situation more bearable. I cannot recommend them highly enough.

15 September 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words. It was an honour to be able to support you through such a difficult time. I’m glad you felt in safe hands and that the care we provided brought some comfort to your family. I’ll be sure to pass on your lovely comments to Caroline as well, she will be touched to know she helped make things a little easier for you.

Rated 5 out of 5 stars

Fantastic and professional service

David immediately made us feel at ease and handled everything professionally and with kindness. I could not recommend him enough. Thank you for everything you did for our family David.

31 August 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for taking the time to leave such a lovely review. It truly means a lot to know that we were able to bring comfort and support to you and your family during such a difficult time. Your kind words and recommendation are deeply appreciated.
David.

Rated 5 out of 5 stars

Outstanding level of service

We met Dave a few days after my Dads passing. He instantly put the family at ease during such a difficult time. Dave talked us through all the options and guided us through the whole process , regularly checking in with my sister and I to make sure everything was ok. The funeral itself went smoothly and as planned. I cannot recommend Dave and his team highly enough - they are outstanding Funeral Directors.

15 September 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words. It was an honour to support you and your family through such a difficult time. I’m so pleased to know that we were able to bring comfort and reassurance when you needed it most and that you felt everything went smoothly on the day. Your recommendation means a great deal to both myself and the team, we truly value the trust you placed in us. David.

Rated 5 out of 5 stars

My brothers funeral

From our very first contact with David, I felt reassured that the right person was handling my brothers funeral.
David took away any anxiety we had and offered us very good advice after listening intently to our concerns.
He provided the perfect amount of contact and was readily available when we had questions to ask.
The funeral could simply not have been handled any better and we thank you so much David for everything.

5 September 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words. It was truly an honour to help you and your family through such a difficult time and to care for Mike's Funeral. I’m so pleased to know that you felt supported and reassured throughout. Your trust means a great deal to our team and I, and I’m grateful to have been able to be there for you all.

Rated 5 out of 5 stars

We cannot thank you enough

We contacted David Knowles Funeral Services to assist after our father passed away.

Throughout the entire process, David was a model of professionalism and made the process as straightforward and painless as possible. Nothing was too much trouble for him, he was available for us whether it was out of hours or on weekends, he was always happy to offer advice and guidance for myself and our family to help us plan the funeral how we wanted it to be.

He organised everything - flowers, celebrant, website stream, etc - and took all the pressure off us. Most important of all, he looked after our father with dignity, humility and respect at every step of the way.

At an emotional and stressful time, David did everything he could to minimise the burden on us. His level of care, compassion and service was exemplary and second-to-none, and we have no hesitation in recommending David and his team in the highest possible terms.

Davies Family

3 September 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words. It was a honour to support you and your family in caring for your Father. We are truly touched by your recommendation and glad we could make a difficult time a little easier. Sending you all our very best wishes. David

Rated 5 out of 5 stars

When the world seems to stop as a loved…

When the world seems to stop as a loved one slips away it is hard to know who to turn to; to guide you through such a difficult time. We turned to David Knowles and his help, support and guidance from the moment we contacted him was invaluable. The professionalism and kindness shown to the family was excellent. David and his team kept the family informed every step of the way. His links to a memorial page, set up for our relative to allow us to place our personal tributes, was beautiful. We could not fault David and his team nor would we want to. David was there in our hour of need and every hour after that to ensure that our relative received the dignified care that he deserved prior to and during the funeral.
In your hour of need David Knowles and his caring team will be there for you too.

3 September 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you sincerely for your thoughtful words. It was an honour to support you and your family through such a difficult time and to care for your loved one with dignity. We are so grateful for your trust and send our kindest regards to you all. David

Rated 5 out of 5 stars

Personalised, Meticulously Organised, Beautiful Service.

From the beginning when we first met David at Butterwick Hospice, David treated our 33 year old daughter and ourselves with the utmost respect, professionalism and dignity. David catered for our every need, whether big or small. He was friendly, practical and approachable. Nothing was a trouble to him. And he smiled when appropriate!
Thankfully we do not use Funeral Directors often in our lives but David made the whole process a lot easier.

David came to Butterwick Hospice and worked with the staff so that we were able to see our daughter leave and go into his care.

He organised the whole funeral including the wake, efficiently, carefully and with every attention to detail, carrying out our daughter's wishes. Orders of Service, flowers, Music, photographs, on line link, all organised by David. The flowers were exquisite. The Celebrant, Caroline, was amazing.

Viewing our daughter was very special. David was flexible and accommodating regarding family members visiting.

The Funeral itself was meticulous in detail. A day I dreaded was actually enjoyable. David did our daughter proud. When I stood up to speak, which was quite terrifying, there was David at the back of a crowded Crematorium with his multi coloured tie shining out. He gave me confidence.

Since the funeral David has continued to liaise with us.

5************ service. We will never ever be able to repay David for making such a sad time so special. Thank you so so much.

4 July 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank You so much for taking the time to leave this lovely review Joan. Your kind words mean such a lot to the team and I.
David

Rated 5 out of 5 stars

Truly Exceptional

David, we cannot thank you enough for so carefully and compassionately guiding us through an exceptionally difficult time. Your kindness, and calm approach has been second to none in caring for all of us, and most importantly, our beloved Dad. We have been so grateful for how you have been in touch every step of the way, helping us to plan things down to the finest detail, going above and beyond to help us, and in the end helping to provide a unique but perfect ceremony. We are beyond grateful that we found you and were able to trust you with something so important. Thankyou so much for everything, Vianne, Chris, Christine x

19 June 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for taking the time to leave a review. Your kind words mean such a lot to the team and I.

David

Rated 5 out of 5 stars

Kindness epitomised

David recently managed my father's funeral arrangements and provided an outstanding service across the board. We had some complexity in managing a repatriation abroad, but David made everything simple, easy and smooth from start to finish, ensuring that the administrative process did not become an additional burden for us when managing the emotional toll of losing a loved one. He was sensitive, discreet and above all else, incredibly kind, showing attention to detail and incredible care for us as a family. We really cannot thank and recommend David highly enough. If you ever need help in this area, just go to David.

1 May 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for taking the time to leave a review, Alex. Your kind words mean such a lot to the team and I. We are honoured that we were able to support you with repatriating your Dad abroad for his Funeral and I am so pleased that everything went well.

David

Rated 5 out of 5 stars

We used David Knowles Funeral service…

We used David Knowles Funeral service to arrange the funeral of a family friend. Throughout the process, David was thoughtful,kind and considerate and went out of his way to help us, organising everything. 'With dignity and kindness' describes David's service perfectly and we would recommend his business to anyone who needs his service at a most difficult time. Thankyou so much David for all that you did for us.

31 March 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words and for taking the time to leave a review Liz. It is very much appreciated.

David

Rated 5 out of 5 stars

We will be forever grateful to David

We will be forever grateful to David,
He is clearly devoted to his work,very respectful but warm and genuine with that. He made us feel he was always there to answer our queries very promptly.
As a result of all David’s advice and planning he helped us through a very sad time - he made some cards with my Dad’s funeral details which really helped us inform more distant friends and family, his order of service was presented beautifully with very personal touches,I highly recommend David, he couldn’t have helped us more.

5 March 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you for taking the time to leave a review Angela. We are truly grateful for your kinds words.

David

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